Reviews (655)
I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.
Hi, We want to sincerely apologize for your recent negative experience. Please help us with the AWB number and concern in detail via escalation@shiprocket.com and we will get back to you at the earliest. - Team Shiprocket.