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When it works, it works wonderfully. When it doesn't - and that's way too often - it's maddening trying to figure out (a) why it stopped working, (b) how to get it working again and (c) to find quick help to get it done. Small business owners are BUSY. ICYMI. You gotta help us help ourselves. Get a newbie to sit beside your techs so they can translate for you. Make it easy. Please.