Pinterest , 5,836 reviews

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration with their stores. It enables the creation and management of Product Pins directly from the dashboard, enhancing product visibility. Detailed analytics on Pins are provided, aiding in performance tracking and campaign optimization. Many merchants find it a potent tool for boosting traffic and sales, and value its profile connection feature and cost-effective advertising options. It's often considered more manageable than other social media platforms.

May 19, 2024

I am writing this review to express my dissatisfaction with the Pinterest Merchant Services. As a business owner who has successfully used other platforms like Google Merchant, TikTok Shop, Snapchat, and Bing, I am extremely frustrated with the difficulties I have encountered in getting my merchant catalog active on Pinterest for retargeting purposes.

Despite diligently following the guidelines and making the necessary adjustments to meet the quality standards, my account was still not approved. The lack of detailed feedback and the opaque process made it even more challenging to address the issues effectively. In contrast, the approval processes on Google Merchant, TikTok Shop, Snapchat, and Bing were much more straightforward and transparent, allowing me to quickly set up and start retargeting my products.

Pinterest's stringent and unclear policies have created unnecessary hurdles, delaying my ability to reach potential customers and grow my business through their platform. It’s disappointing that such a popular social media site makes it so difficult for businesses to use their merchant services effectively.

I hope Pinterest takes this feedback seriously and works towards making their approval process more user-friendly and transparent. Until then, I will continue to rely on the more efficient services of Google Merchant, TikTok Shop, Snapchat, and Bing for my business needs.

My 3D Hoodie
Canada
Almost 3 years using the app
April 7, 2024

Thought I'd try again after a year, but NO! Horrible platform for selling, even after over a year they tell you that you dont meet requirements even though you do. Don't waste your time with this app trust me. It slows down your store speed drastically and shows nothing but bad from Google PageSpeed Insights. WORTHLESS!!!! Do not install in your store!!!!!!!!!!! Pinterest is a JOKE!!!!!! If I could give zero stars I would.

Oliver & Company Montessori Toys
United States
9 months using the app
March 8, 2024

This app isn't amazing. Instead of doing the basic which is synching the products and store, It only connects it if you open ads. So it is based on 100% paid and does nothing to connect the rest.

MoYou London
United Kingdom
Over 2 years using the app
March 20, 2024

The app no longer works at all. I just opens to an error message. This has been going on for over a month with zero response from support. Very disappointing.

Kentucky Country Home, LLC
United States
About 3 years using the app
May 26, 2024

this app doesn't deserve 1 star. I installed the app and went through the procedure to set it up and it said "set up complete" but then I received a notification saying "this app needs attention" so I went back to look and see what wasn't completed and by that time I get an email stating that I won't be able to sell my products on Pinterest unless I do an appeal and I only have 3 chances to do an appeal so therefore I'm just going to delete this app.

Skinsanely Beautiful
United States
4 months using the app
May 15, 2024

Works great for me! Something was wrong and customer support was really quick to give me advice (which is surprising because of how big Pinterest is)

Sperry Honey
United States
5 days using the app
April 5, 2024

Very easy to set up, plus when you go to connect other profiles you can do it with a click of a button. So simple love it

Variety Vibe Shop
United States
9 days using the app
March 2, 2024

Pinterest is a visual discovery platform where users find inspiration for their interests. Explore billions of ideas with a personalized touch.

JBR Jeweler
United States
12 months using the app
February 13, 2024

As an OG pinner (started back in 2010 with millions of views on my personal brand page), I am so frustrated and disappointed with the lack of customer service. It's almost as if they're all back there just laughing and smirking and joking at each help request that comes in. They respond with canned, repeated messages looping you back through the vortex of pretty but unhelpful support pages. Questions unanswered, promises to follow up left broken, yet new emails with shiny objects - it's like a toxic relationship you can't get out of. From trying to reconnect a shopify catalog (that mysteriously, without notice disconnected and a link to nowhere) to trying to get more than just the spinning button in response to affiliate links not saving - it's a general cluster of glitches, wasted time, & disappointment.

Cascade Iron Co
United States
Almost 3 years using the app
February 22, 2024

Very easy to install and connect our store. Thank you and we look forward to working with Pinterest.

Boston Radiant Glow
United States
About 2 months using the app