Pinterest

I am updating my experience with Pinterest Ads. After reaching out to their customer service, they ultimately understood that I had no intention of placing paid advertising. As a gesture of goodwill, they processed a one-time courtesy refund for the unauthorized charges.

While I am glad this was resolved, I strongly believe a massive company like Pinterest needs to do a much better job of protecting its sellers. This should be a relationship based on mutual trust, not one where small businesses are caught off guard by hidden fees.
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CRITICAL WARNING TO OTHER SELLERS: > Avoid connecting third-party auto-posting apps to Pinterest if you have a credit card on file in your Ads Manager. These integrations can trigger Pinterest's "Performance+" system, which automatically launches paid background campaigns with a default budget of $20/day without clear, separate authorization.

When I initially requested a refund, support refused, claiming they were "standard charges" because the ads had already run. This system design feels entirely predatory and unfair to independent creators who are just trying to post organic content. Be extremely careful: link your store, but do NOT leave your credit card attached to Pinterest if you are using auto-post tools.

Easy to set up and synced all 20 of my digital products successfully. Products are now published as organic pins. Great for small businesses looking to reach a wider audience on Pinterest for free!

Absolutely unacceptable from Pinterest.

I added my payment information and somehow ended up being charged for ads I never intentionally set live.

I woke up this morning to find money had been taken from my account, despite having no idea any ads were running.

At no point did I knowingly consent to spending money on advertising.

If you're using Pinterest, be extremely cautious when adding payment details and check every setting carefully. No one should be charged for campaigns they didn't knowingly launch.

from india, i am trying to connect catalog to pinterest via pinterest app on shopify, but there is no way to connect. Along with this i tried to connect with support of pinterest team, but they are even more worsed. JUST USELESS APP.

So useless! The catalog uploaded to Pinterest has a separate listing for every variant, such as every single ring size!

According to the Pinterest rep setting up our ads: "Running campaigns on a fragmented catalog would waste budget and deliver a poor experience to shoppers."

The variant inflation we're seeing (63 products → 2,200+ listings) is a known challenge when item_group_id isn't being passed correctly.

Please fix ASAP!

Setting up my Pinterest shop has been an incredibly professional experience. Although we had some initial technical hurdles due to our large catalog size, the support from the team and the verification process through Yoti gave us great confidence. We are impressed with how 99% of our 171k products were seamlessly integrated. Looking forward to growing our brand on Pinterest!

useless app that gives nothing but problems when trying to publish your catalogue and sync your shopify store to pinterest. its main focus is a gateway for trying to run ads and even that is not done well.

useless app really not worth the effort

I don’t normally leave reviews on here but a fresh install of the Pinterest app on our Shopify store https://www.CraftedCoffee.co.uk went very smoothly. I would recommend doing on a desktop device, apart from the Instagram connection - that was easier using a mobile device, couldn’t get it to link on desktop. But overall the account setup took less than 15 minutes and our new merchant account was approved within the hour. Much better than a previous experience a few years ago.

This app is pointless. It should be renamed to Pinterest Ads.