AfterShip for TikTok Shop

Not very happy. The app advises that I have made sales but in contrast, there are no orders??? I placed a test order and could see that the total sales increased but the orders didn't. I spoke to Shakti (the agent) who wasn't very helpful at all I asked about the disparity and he advised: "it takes some time to get reflected here". Which isn't helpful. I am unsure if I have customers who have paid and the status of their orders. This is potentially a bad reflection on the www.sweetieshoppie.co.uk