Reviews (693)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline operations by syncing products between Shopify and TikTok Shop, effectively broadening their audience and boosting sales. The interface is user-friendly, though it has an initial learning curve. Its reliable performance and exceptional customer support, including quick live chat responses and personalized troubleshooting, are highly praised, making it a valuable tool for expanding reach on TikTok.

December 16, 2024

Aftership Feed has worked flawlessly for the first year. I was going thru the re-authorization process and needed to contact support. Support was very helpful and resolved my issue and helped me go thru the correct process to complete the re-authorization.

RiddleOutdoors
United States
11 months using the app
February 18, 2025

this app has been installed and is coming up with a blank screen, been over a week waiting to get any help from developer

My Store
Vietnam
2 months using the app
AfterShip replied February 20, 2025

We are truly sorry to hear about the frustration you’ve experienced with our app as it is showing blank screen whenever you are trying to access the account.

Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you.

Would you be available for a call at your convenience, so we can address your concerns in detail and work towards a solution?

Our goal is to make sure your experience reflects the trust you’ve placed in us.
Please reply with a time that suits you, and we’ll arrange the call right away. Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.

December 15, 2024

Aftership trick you into signing up to all their apps and their chat function doesn’t work unless you then sign up to TikTok. I’ve messaged and they still wont refund me, just have a load of auto generated responses.

Medicus Custom Scrub Caps | Individuals To Hospitals
United Kingdom
About 2 months using the app
AfterShip replied December 16, 2024

Hello Medicus Team,

I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help.

I want to assure you that our applications are independent of each other and can be used on their own. Our chat support also works from the admin panel of all our products and can assure you that to chat with our support team, you do not need to connect or sign up on TikTok.

As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section.

We've emailed you with the details and would love to set up a call to help address the issue.

Regards
Philips
Team AfterShip

October 23, 2024

I love this app! I don’t know what I would do without it because it has made things so smooth with syncing my products to TikTok. It takes some time to learn and figure everything out but once you do that I think you will love it and find it easy to use. The customer service is amazing, I have never had an issue that they couldn’t solve for me in a matter a minutes. Thank you AfterShip!

Where My Girls At Boutique
United States
6 months using the app
November 12, 2024

DO NOT USE THIS APP... makes duplicate orders on EVERY Order... and then makes each sale item go out of stock (even when there is thousands in inventory for that item). Every single order, it duplicates it then says item is out of stock. Customer support is the WORST of any app ever used and I have 4 Shopify Stores and been using Shopify for 8 years.... DO NOT use unless you want non stop stress and headaches and a NON proper working app

Christianity Shirt Store
United States
About 1 month using the app
AfterShip replied November 13, 2024

We are truly sorry to hear about the frustration you’ve experienced with our app. We deeply regret any inconvenience caused by duplicate orders, stock errors, and any difficulties in reaching our support team. Your feedback is important to us, and it’s clear we have not met your expectations.
Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you. Would you be available for a call at your convenience, so we can address each of your concerns in detail and work towards a solution?
Our goal is to make sure your experience reflects the trust you’ve placed in us. Please reply with a time that suits you, and we’ll arrange the call right away. Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.

Regards,

AfterShip

March 4, 2025

Jai was extremely helpful and was prompt in his responses, and got down to the solution first try!

Think Bites
United States
About 3 hours using the app
April 21, 2025

Easy to use. Accurate information.

Papa John Online Store
United States
3 months using the app
May 25, 2024

I am a new business owner, meaning that I am going through a lot of issues and challenges, however, AfterShip Feed Support is extremely helpful. The AfterShip Feed Team has been instrumental in synchronizing the products from our store to TikTok, ensuring a seamless and efficient integration. Their expertise has significantly streamlined our operations, allowing us to reach a wider audience on the platform. Additionally, they are providing ongoing assistance with other issues we are encountering, demonstrating their commitment to exceptional support and service.
Sincerely, MAXPRESS.

MAXPRESS
United States
11 days using the app
August 14, 2024

The app needs a few bugs fixed but overall a great tool. I was having issues with my TikTok Shop syncing with Aftership. I deleted Items from my TikTok but the items were still Live via Aftership. This caused issues with product syncing and allowed customer to still purchased items that were removed. Kumar with Aftership took time to help me reset my account and now things are properly synced so far.

Ahadi Essentials
United States
4 months using the app
AfterShip replied August 15, 2024

Thank you for your feedback and for sharing your experience.

We’re glad to hear that Kumar was able to assist you in resolving the syncing issues with your TikTok Shop. We apologize for the inconvenience caused and appreciate your patience.

We’re actively working on fixing the bugs you mentioned to enhance the app’s performance. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+feed@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

May 8, 2024

Great app. Helped me to sync my Shopify products to my TikTok shop, thereby bringing my products to a greater audience.

Karan has also been fantastic in helping me sort the technical issues I faced whilst trying to sync the products.

Coco Hive
United Kingdom
5 days using the app