Reviews (1,219)
I was charged $55 x 2 on two accounts that I had already cancelled. The developers of the app get away with it by charging your credit card, and avoiding Shopify payments. I was charged without consent, cancelled my account, and was told no refund would be given for the requested amounts of $55 over two accounts. Mind you, during this time, the software did not work and we were unable to even load eBay products onto the different stores.
Hey there,
Be assured that we looked into this issue deeply, and these are the conclusions I managed to get:
It seems like this misunderstood happened because you have 3 different AutoDS accounts, 2 of them are still active. This explains why you were charged after the trial ended in both accounts.
Please note, this happened because you didn't cancel the accounts and when you registered, you agreed to have recurring payments.
I do understand your specific case and I would love to help you out with a solution but we didn't manage to get a reply from you.
Hoping to hear back from you.
