DC: WhatsApp Marketing + API

We decided to switch our Customer Service platform due to a complicated pricing system (which resulted expensively) and somewhat lack of integration possibilities between our Shopify store and Whatsapp Business. I came across the website of DelightChat and the creators sounded familiar to me. Turns out I'm already using a similar Whatsapp application of theirs in all my stores. As I'm writing this review, we finally finished integrating all support Channels (E-mail, FB/IG, Whatsapp, Shopify stores) which took us a couple of days to do carefully. A summary of what I like about DelightChat so far: - E-commerce orientated, it shows up customers/order details and can send templates using the dynamic variables of the Shopify Data (Name, OrderID, tracking URL, etc.)
- With the integration of our Support Emails, we finally have a one-stop Customer Support platform. For me as a store owner, this simplifies the overview of all tickets and enables us to better guide our support staff.
- Fair and foremost SIMPLE pricing, also really important from my perspective :) - After the initial onboarding call, we directly created a Whatsapp Group and since then I had 24/7 support with the DC Team for integrations and all other questions. - They are open to feedback and looking for active cooperation in the platform development. When I addressed some improvements on User Experience (from my perspective), we directly organized a call and I will receive an update on this matter after their next team meeting. This gives me confidence that if our company needs some additional features, DC is there to support and fulfill this need. All the best and success for the team DelightChat