Reviews (11,347)
This is a useful app but is not 100% reliable. There have been multiple instances when the app will be down for hours with no updates to the Shopify status page. I have had to confirm outages with support. If you need actions to occur in a timely fashion, then this is not a reliable option. Also, it seems like the Shopify developers push untested code. There have been instances when simple conditions like "Any of" will just break out of nowhere (with no updates on my end). Again, I've confirmed this through Support. Also, very limited search functions on workflow logging, which makes troubleshooting workflows very difficult with high volume stores. It just seems like this is app is in a beta stage. It shouldn't be advertised with Shopify Plus if it is not production-ready.
Thank you for the review and we’re sorry that you didn’t have a great experience. We are always trying to improve the reliability of Flow as well as the systems on which all apps (including Flow) depend on. To clarify, Flow does not push untested code but occasionally new features have unintended side effects. Because of your report and others, we were able to quickly find and rollback the root cause of the issue. Thanks again.
