Reviews (11,828)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
August 11, 2026

Great time savings but the UI needs to be improved, e.g. being able to include AND and OR conditions in one step.

Fabrick Collective
Canada
4 months using the app
July 28, 2026

doesn't work right for Collabs, per Sidekick:
wo limitations to be aware of:

No auto-decline action exists. The Collabs Flow connector only has an "Approve Applicant" action — there's no decline/reject action available. So this workflow flags them instantly rather than auto-declining, but it makes the manual decline a single click.

Engagement rate isn't exposed. The trigger only surfaces follower counts (IG, TikTok, YouTube, etc.), not engagement rate. So the < 3% threshold can't be used directly. As a rough proxy, I can add a follower count condition (e.g., flag anyone under a certain follower threshold) if that would help.

Free Fast Food
United States
9 months using the app
Shopify replied July 29, 2026

Hi thanks for the feedback. Collabs is in control of their actions not the Flow app. It would be best to leave that app feedback.

July 22, 2026

Very powerful and highly useful. Terrible interface and development is unnecessarily complicated as a result. Once you "muddle" through the weirdness of it (even for Shopify) it can be used productively.

I do notice periodic "outages" every couple of months or so, when Flows that normally work without a problem fail to fire for a time, but they "come back" after a short time. I'm not sure that I would trust this for anything "financial" or "mission-critical" in nature but it's OK for marketing and housekeeping functions.

Westcott
United States
Almost 4 years using the app
July 18, 2026

very good, but does need a sanity check after each setup. Has a weird thing where it requires the use of paid for apps for some ai driven flows. I simply remove this but needs to be looked into.

FETCH
United Kingdom
About 2 years using the app
July 17, 2026

Testing is uneasy. Also, can't select and copy the test data easily (data that appears in green in the test results)

Call It By Your Name
France
About 2 years using the app
July 17, 2026

It's about as good as other flowchart automation tools... not super clear but intuitive once you get the hang of it. I'd give more stars if Sidekick could do more work in the UI

The Lock Shop
Australia
6 months using the app
July 16, 2026

This time It was a pain, I have made flows before but with the latest changes, it messed my work. And here it is why: I first went directly to the Flow app and after creating the WHOLE flow, I tried to link all my SEND EMAIL actions, and my templates were not showing, tried everything! and it wouldn't show them. I asked for help from Sidekick, and the instructions I followed to the dot and nothing. Sidekick was not able to help at all. Then I went to the new part GROWTH, and tried through AUTOMATIONS, it still took me to Flow, and I had to create the flow again, but to my surprise, this time my templates did show. SO in summary, it took me much more time to create a Flow this time, because the system is broken and the AI helper, couldnt help. I just turned on the flow and I hope it works as great as the others I have on my store. My two cents....

Yazbek USA Mint
United States
Over 5 years using the app
July 15, 2026

This tool doesn't hook into Messages app, so I'm not able to send branded messages from this. A little annoying, but created a segment instead.

Luxe Retail & Lending
United States
11 months using the app
July 14, 2026

It can be helpful but tends to crash / run very slow when things get difficult
It cannot do some simple tasks, like return a list of stock which meets more than one criteria
It often struggles to update a workflow, so after working on one for an hour or two, it cannot actually save it, session has to be refreshed and all progress is lost
It will sometimes say things can't be done, until you point out that it has already created something similar

Sansho
United Kingdom
Over 1 year using the app
July 9, 2026

Shopify Flow is an excellent automation tool, but it is missing native support for transactional emails. We can send marketing emails only to subscribed customers, but we cannot send service emails (such as shipping delay notifications) directly to customers from a workflow. Adding a native "Send transactional email" action with access to order variables would be a huge improvement.

Texland
Portugal
About 2 years using the app