Reviews (11,699)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
June 12, 2026

For my project, i am going to need to get a paid matrixify plan because shopify doesnt have a trigger for when a product is updated. My project is updating metafields with product tags. a product could have tags updated any time

Furniture Fair
United States
Almost 8 years using the app
June 1, 2026

Flow has a very easy-to-use control interface and works well with Sidekick, allowing a few paths for a quick automated management tool.

One complaint is I would like to use Flows, as with all Shopify tools, across multiple storefronts and Shopify's multi-storefront and multi-user tools are extremely poor.

There is little to no thought for large business or enterprise level accounts in any of Shopify's tools.

ZeroWater
United States
Over 6 years using the app
July 8, 2026

Can be somewhat convoluted and confusing at first; once you get the hang of it, it can be extremely useful. Plus this app has only gotten better as the devs continue to add new values, actions, and conditions. I use it to add order tags, send internal emails, send customer emails, customer notifications (abandoned cart, abandoned browse), and various other operations that I wish to run in the background automatically. It takes a lot of manual work off my plate and keeps my physical workflow easy and simplified.

National Running Center
United States
Over 2 years using the app
July 9, 2026

Shopify Flow is an excellent automation tool, but it is missing native support for transactional emails. We can send marketing emails only to subscribed customers, but we cannot send service emails (such as shipping delay notifications) directly to customers from a workflow. Adding a native "Send transactional email" action with access to order variables would be a huge improvement.

Texland
Portugal
About 2 years using the app
June 12, 2026

I used Sidekick to create two flows to help me manage the influx of bot-generated fraudulent orders in my store. The flows cancel and tag the orders as fraudulent so I don't have to wade through them everyday, saving me time. Sidekick tackled the task quickly. Glad that this flow capability is available.

2xEDGE
United States
Over 2 years using the app
June 9, 2026

Missing key functionality still. Not enough triggers. Also it would be nice if there was a button to chose an object from a dropdown to put in like an email or sms automation.

MTS Off-Road
United States
About 2 years using the app
June 4, 2026

Flow ist eine extrem hilfreiche App, um Arbeitsabläufe in Shopify relativ einfach zu automatisieren. Besonders praktisch ist die Möglichkeit, individuelle Prozesse und Bedingungen flexibel abzubilden, ohne direkt eigene Apps entwickeln zu müssen. Gerade für Retouren-, Widerrufs- oder interne Organisationsprozesse spart Flow enorm Zeit und manuellen Aufwand.

Orange Jungle
Germany
Over 2 years using the app
June 20, 2026

Sometimes it will cancel out steps if you repeat them, if I have condition to check something, and then I re check it later, it seems to action on the opposite - which is very un ideal. Otherwise I absolutely love this app, You flow writer is amazing, your editor isn't, its very hard to edit complex flows after they have been created, but from scratch, with the right information provided, your flow is amazing.

What's on Aotearoa
New Zealand
Almost 2 years using the app
Shopify replied June 22, 2026

Hi, thanks for the review, we appreciate it. Regarding the issue, given the same data and state, a workflow will always work the same way. If you are seeing a condition work inconsistency then it's not configured correctly for the data it's seeing. I'd recommend testing it and looking at the results, or asking the community or Sidekick to evaluate it and see if there is a better way.

May 31, 2026

Some annoying limitations in the ui (e.g. can't insert a new block in between two existing ones-- it branches off the parent block) but very functional overall and solved my problem

MASA Chips
United States
Over 2 years using the app
Shopify replied June 1, 2026

Hi, thanks for the feedback. To clarify - you can insert a new block between steps by deleting the link between them and then reconnecting them with your new step (drag a link from the preceding step to your new step).

June 25, 2026

Großartig! Man kann so viel erstellen. Ich lasse mir zBsp. meine wöchentliche Bestsellerlisten schicken, sowie out-of stock Benachrichtigungen. Außerdem nutze ich es um Gutscheincodes für Bewertungen zu erstellen, die an Klaviyo gesendet werden.

YOU LOOK PERFECT
Austria
11 months using the app