Reviews (7,947)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving capabilities, reportedly saving over 30 hours per month by automating tasks like email marketing and customer engagement. It features a user-friendly drag-and-drop editor and seamless integration with Shopify, facilitating easy creation and management of workflows for order processing and fraud prevention. Despite a learning curve, its intuitive AI and workflow assistants make it a reliable productivity tool, ideal for small businesses and solo entrepreneurs.

January 30, 2026

Can be a bit of a steep learning curve, but having the AI to help makes it a very useful and powerful tool.

Waterfront News
Australia
Over 3 years using the app
January 29, 2026

Superfuncional para automatizar procesos y con la nueva herramienta de inteligencia artificial, queda de inmediato sin mucho esfuerzo

Gamer 4 Ever
Colombia
Over 3 years using the app
February 16, 2026

It’s an excellent application. We can quickly turn many tasks into automated processes, and we also use it for our integrations. It offers almost limitless functionality, truly as powerful as your imagination allows.

JUSTRUG
United States
Over 2 years using the app
February 17, 2026

Flow is the glue that keeps outliers, suspicious orders, special handling, customer service and operations running smoothly. It's easy to use and very powerful in keeping our fulfillment and CX running fast and predictable. Highly recommend scaling with this app.

Sacred Rituel Beauty
United States
Over 2 years using the app
February 18, 2026

You can automate nearly anything with this app, just automated the generation of Mexican Electronic Invoices (CFDIs) using this app

Acromático Development
Mexico
About 2 years using the app
January 25, 2026

This Flow was created in the past and was some how deleted allowing fraudulent orders to still be processed. I am not happy with the amount of fraud being processed through Shopify and I am disappointed that the previous Flow was removed without me knowing. If this issue is not resolved I will be forced to close my Shopify store.

TCGM
United States
Almost 3 years using the app
February 21, 2026

Would be great to have more options to obtain metafield values in a flow that can then be subsquently used later in the flow to update other fields.

HealthPost
New Zealand
Almost 2 years using the app
February 4, 2026

Brilliant app that saves lots of time by scheduling routine tasks that would otherwise take lots of human time. It has saved me hours and hours by automating repetitive tasks. Would highly recommend using this app and learning how it works so you can save your precious time.

Moon Behind The Hill
Ireland
Almost 2 years using the app
January 15, 2026

Flow ist eine große Hilfe um Dinge einzurichten, die sonst kostenpflichtige Apps erledigt haben. Zum Beispiel Tags für bestimmte Bestellungsbedingungen hinzuzufügen, Kundensegmente zu pflegen oder auch Betrugsmaschen zu blockieren. Wahrscheinlich eine der besten Apps, die Shopify selbst herausgebracht hat und hoffentlich noch mit Potential für weitere Funktionen in der Zukunft.

MexicoMiAmor
Germany
Over 2 years using the app
January 31, 2026

Would be great that you could move around on the flow (change arrow direction if you need to add or remove a step in the middle of a flow) - so you don't have to start all over making the same steps again

Magnetz og Magnordic
Denmark
Over 1 year using the app
Shopify replied February 2, 2026

Hi, you shouldn't need to recreate a step. To add a step in between two others you can delete the line connecting them, and then add the step in between. You can drag the connections from one action to another (drag from the + symbol)