Reviews (11,182)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
July 18, 2026

very good, but does need a sanity check after each setup. Has a weird thing where it requires the use of paid for apps for some ai driven flows. I simply remove this but needs to be looked into.

FETCH
United Kingdom
About 2 years using the app
July 17, 2026

Testing is uneasy. Also, can't select and copy the test data easily (data that appears in green in the test results)

Call It By Your Name
France
About 2 years using the app
July 17, 2026

It's about as good as other flowchart automation tools... not super clear but intuitive once you get the hang of it. I'd give more stars if Sidekick could do more work in the UI

The Lock Shop
Australia
6 months using the app
July 16, 2026

This time It was a pain, I have made flows before but with the latest changes, it messed my work. And here it is why: I first went directly to the Flow app and after creating the WHOLE flow, I tried to link all my SEND EMAIL actions, and my templates were not showing, tried everything! and it wouldn't show them. I asked for help from Sidekick, and the instructions I followed to the dot and nothing. Sidekick was not able to help at all. Then I went to the new part GROWTH, and tried through AUTOMATIONS, it still took me to Flow, and I had to create the flow again, but to my surprise, this time my templates did show. SO in summary, it took me much more time to create a Flow this time, because the system is broken and the AI helper, couldnt help. I just turned on the flow and I hope it works as great as the others I have on my store. My two cents....

Yazbek USA Mint
United States
Over 5 years using the app
July 15, 2026

This tool doesn't hook into Messages app, so I'm not able to send branded messages from this. A little annoying, but created a segment instead.

Luxe Retail & Lending
United States
11 months using the app
July 14, 2026

It can be helpful but tends to crash / run very slow when things get difficult
It cannot do some simple tasks, like return a list of stock which meets more than one criteria
It often struggles to update a workflow, so after working on one for an hour or two, it cannot actually save it, session has to be refreshed and all progress is lost
It will sometimes say things can't be done, until you point out that it has already created something similar

Sansho
United Kingdom
Over 1 year using the app
July 9, 2026

Shopify Flow is an excellent automation tool, but it is missing native support for transactional emails. We can send marketing emails only to subscribed customers, but we cannot send service emails (such as shipping delay notifications) directly to customers from a workflow. Adding a native "Send transactional email" action with access to order variables would be a huge improvement.

Texland
Portugal
About 2 years using the app
July 8, 2026

Can be somewhat convoluted and confusing at first; once you get the hang of it, it can be extremely useful. Plus this app has only gotten better as the devs continue to add new values, actions, and conditions. I use it to add order tags, send internal emails, send customer emails, customer notifications (abandoned cart, abandoned browse), and various other operations that I wish to run in the background automatically. It takes a lot of manual work off my plate and keeps my physical workflow easy and simplified.

National Running Center
United States
Over 2 years using the app
June 27, 2026

Es muy intuitiva y fácil de usar, si seria mejor que expliquen más las variables que se pueden utilizar, una pequeña guía.

Lawa LegalTech
Colombia
10 months using the app
June 23, 2026

Shopify Flow is incredibly powerful for automating store
workflows. The fraud risk capture rule works seamlessly
and saves a lot of manual effort. Highly recommended for
any serious Shopify merchant!

Trueroots Organic Spices
India
4 months using the app