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Exactly what I needed for setting up rules for certain conditions, including fraud, and other conditions. Thank you Shopify!
This flow app works great. If you every think it does not then you need to retrace the flow and see what the issue is. I set up for hiding out of stock items for a certain supplier and noticed it was not acting as expected and the documentation told me where the condition became false. Using this tool I realized it was because I had not tagged those products with the suppliers identity yet. A real duh moment. For current users and new users, keep this in mind because this app is great and works as expected.
Update: I will try resetting the notification and hope this resolves the issue. Thank you!
Hi thanks for the review. If Flow cancelled the order, Flow has no control over that email. You can edit the Cancel order email template in the Admin settings, so I'd guess that someone in your shop did that and messed it up. If you can't find the issue, I'd recommend contacting Shopify support. Also, in the future, if you have a Flow question, try over on the community instead of via a review. This doesn't allow a back and forth. https://community.shopify.com/c/shopify-flow-app/bd-p/flow
Abandoned checkouts doesn't work, I get the error that the customer is not signed up to marketing.. I don't require my customers to sign up for marketing emails, with no option to just send a simple email, this app is pretty much useless for my store.
Hi, Abandoned Checkout is a Marketing Automation feature and not a Flow feature. That said, you may want to review the documentation for Abandoned Checkout https://help.shopify.com/en/manual/promoting-marketing/create-marketing/marketing-automations/types. If you edit the email, you do have the option to send it to all customers, not just those subscribed to marketing.
Difficult to manage, unclear information whether the flows works or not, no saved notifications what flows have been sent out or used.
Totally uncool. Very hard to use if your are not IT wiz. It supposedly replaces fraud filter which worked perfectly well and impossible to migrate because Shopify Instruction don't work
When it works, it can be beneficial but it doesn't work often, and the support for this app is useless. When you speak with Shopify support, no one seems to know or understand the app.
I built a flow that should hold fulfillment orders when a product type it added to an order. Sometimes the flow works, and sometimes it says "Hold fulfillment order
Succeeded" but it didn't succeed when you look at the actual order. And no one knows how to help. It's sad because it could be an excellent app!
Hi, thanks for your review. We are sorry about your frustration with Shopify support. We recommend always trying to ask first on Flow's community forums: https://community.shopify.com/c/shopify-flow-app/bd-p/flow.
For holds, if Flow says that it held fulfillment, it did. But what can happen is that other apps or workflows can release that hold just as quickly. If you need more detail, consider trying to post on the community.
A must in the My store Shop/App arena.
One of the extremely beneficial apps that allow us to automate a huge part of our store AND its being regularly developed and enhanced!
Hi, thanks for the review. We really appreciate it!
We've found this extension to be super helpful when running complex scenarios within the business, from flagging errors in orders, to highlighting high risk orders. Would recommend to anyone looking to improve automation within their Shopify environment