Appstle℠ Subscriptions App

After being with this app for years I'm beyond frustrated with them. They have a habit of deploying features without fully testing all use cases and when it crashes and causes the store owner huge problems they tell you to talk to shopify, it's all because of limits with shopify. They didn't use to be like this but now that they have multiple apps the customer service has gone down and the amount of time i'm needing to spend trouble shooting and fixing things has gone way up. I recently added a pre-paid gift plan for the holidays to our subscription box after checking with their customer service team that it would suit my needs and that I was setting it up correctly. Unfortunately this pre-paid subscription creates multiple shipments that are scheduled inside the single original order rather than individual orders for each shipment, but the 3PL can not see the scheduduled orders once they move from scheduled to unfulfilled so orders are not being fulfilled and I don't have a way to send it to the 3PL other than to manually create a new order. But it gets even better, the original order can't be altered in any way so I then have an unfulfilled shipment sitting in shopify which screws up the inventory, shows google that I don't ship on time and is generally a customer service nightmare. And after recording looms to show the team what was happening and spending my morning with them they have said I have to talk to shopify about this. All of this right before my black friday deals start when I have no time to spend days on support calls with shopify.