Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,611)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
    1.5K
  • 3% of ratings are 4 stars
    54
  • 1% of ratings are 3 stars
    9
  • 1% of ratings are 2 stars
    9
  • 3% of ratings are 1 stars
    42
All reviews
Edited March 15, 2022

Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.

BALLOONERY.COM
Canada
About 2 years using the app
Zapiet replied March 15, 2022

Hi Shawn,

Thank you for taking the time to leave us your honest and thorough feedback.

The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/

If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.

Thanks,

Ismail