Gelato: Print on Demand

I really have to say I am very disappointed with Gelato at the moment. I addition to the problems with the hanging brackets (see below), a lot of the aluminum prints get damaged in the mail multiple times!! Because the prints are wrapped in the THIN CARDBOARD with no corner protection, I am soooo tired of the problems, that keeps getting worse insted of better..... :-( The aluminum prints used to come in a proper box, now its just terrible thin cardboard, really a scandal. There is also no way of contacting Gelato to let them no, instead I have to write a poor review to get attention. But really; print quality good, and customer service good, but except a lot of problems with shipping damages and repeated problems that never becomes better :-(

I am generally very happy with Gelato. The print quality is superb and the customer service is amazing. But I have one huge problem with the hanging brackets of the large aluminum prints that has a very good print quality and is very popular; they are not strong enough for the large prints, so I have had around 30+ customers where the print fell down. Once damaging a newly renovated flooring and expensive wallpaper. Its very stressful and after many attempts, I have succeeded in getting Gelato to take this seriously, but they are NOT changing anything.