Reviews (12,554)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
All reviews
July 15, 2022

Awful. The app doesn't work. I set up a campaign via the Shopify admin. The campaign "failed" so I "cancelled" the campaign after it failed; however, Tik Tok has continued to bill me (3 x the amount that is stated in the campaign total via the app dahsboard found in the Shopify admin.) I have reached out to Tik Tok (through the app, through the business admin site, and through the Shopify app channel multiple times... with no response.) I then reached out to Shopify, who said they can't help because it's a "third party" site. In my experience, the app is untrustworthy: 1. it doesn't work
2. there is no support from Tik Tok
3. there is no support from Shopify

Little Zen One
Canada
8 months using the app
TikTok Inc. replied August 1, 2022

We're sorry to hear you're running into issues with your TikTok campaigns. We are committed to getting you answers to this question. Please submit a support ticket here: https://bit.ly/3PUeeQD