TikTok

Easy to install and connect to my Shopify store. Product sync worked well and setting up TikTok ads was straightforward. Good option for testing products and reaching shoppers on TikTok. Would recommend to anyone starting out with dropshipping.

HORRIBLE, HORRIBLE, HORRIBLE. We couldn't find any quality profile to work with (unsurprinsingly) so requested for our seller account to be closed, that was four months ago. Nothing was done and they continue to waste our time. Customer service is horrible, we rarely get answers and when we do they are idiotic/generic answers. Our account manager was no help and disappeared the moment we asked for our account to be closed. Horrible company that just wants your money and data

The solutions to the issues required a lot of work on our part. Before today there were no issues syncing. I had to link slabs, was told not to worry about duplicates, then had to go back and delete all the duplicates and redo all of the linking I had just finished. Frank was helpful but the app was not

I have to give it one star. This process is the poster child for AI shortcomings. I provided all the documentation the setup asked for, then went through multiple rounds were AI processed my information. It ended up denying my shop. Eventually I was able to get to customer service but that was pointless. They couldn't do anything. They couldn't review the AI decision. They could not override the decision. Worst setup process and I have moved on to other channels. Not worth the time or hassle.

“The TikTok setup through Shopify was much easier than I expected. The process was clear, straightforward, and connected my TikTok Business, Ads Manager, Pixel, and data sharing without sending me in circles. Very smooth setup and a much better experience than I anticipated. Great job!”

i have been trying for a year, nothing works, no support except bots. i need a special category manually approved and nothing happens. i'd be happy to have real help on that but atm i'm giving up. plus email spam is sooooo intense, about 5 emails a day in all languages possible...

It was a bit confusing in some areas, especially when it came to porting over my products from Shopify. One example being that my kids shirts are 'restricted' and TikTok Shop is requesting a TON of documentation. I have a third party fulfilling my shirts for me so that is super annoying.

its quick and easy to set up and use, i wish they would also use the reviews we have on the products

BEWARE!
They will not provide a courier for pallet deliveries and if you ship anyway they will not recognise the shipping and refund the customer even though the item has been delivered!

Apart from the usual sign in issues across all social media platforms I find TikTok Ads creator to be ahead of its time. TiKToK is fast and easy to use. Step by step configuration steps with brief to the point notes, would be a game changer for the newbies. But Overall its an amazing Platform