TikTok

As a world renown hair extension consultant, I've been watching TikTok hair sellers closely and honestly I'm ready to jump in and start selling. Being a small business owner this is just the platform I needed to scale my business to the next level.

Having worked with interfaces for other shops extensively (and repeatedly), the interface with TikTok is a dream! Make a change and it actually happens. What a delight.

**This platform has been incredibly frustrating.**

I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong.

TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS.

I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services.

Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly.

These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre.

Update: They lied. You cannot upload 100 a day, even if you are in the tier. The app is too difficult to navigate and customer service makes you wait a long time, since they have no clue what they are doing. First, I had "Harvie", they told me that you can only upload 100 a day. Then threw me to a bot. Next day, "John" responds, rushes you and closes the chat, even if you provide all the information. Horrible service. If you are looking for a seemless app, this ain't it.

I created an account, then got approved for my business account. Now I can no longer log in. It says account is not found when I try to connect my Shopify store to my Tik Tok account. I am logged in automatically to my phone and on my laptop so how is my account not found. Last, there is no way that you can get in touch with anyone from this place to help you.

at the beginning it was hard, but then it was a very steep learning curve, the most important they have very good features for a small business and are doing everything they can to assist and not to just drain money from us. I just started we'll see how it's gonna go in the laundry.

II am not sure who submitted this, but it we have been trying to get on TicTok since may, I have had heatied conversations with your personell who acknowledged the problem but kept sending me back to go.

I lost a lot of valuable time, and money trying to get approved (and I still get emails saying I am not approved) and not being able to sell. This is my prime season and I am just getting up and running.

While TikToc is a good tool, the process me was absolutely ridiculous. I am a legitimate business with my own location, not selling out of my kitchen or bedroom and I had the hardest time because I use my home - (I have a office at home) for my mailing address not my leased brick and mortar. May, June, July, August, Sept, Oct, Nov... Then we had problems connecting with Shopifly, which should have been easy. We are in, now I hope all the drama pays off!

Komplimziert. Verschiedene Accounts anlegen müssen für Tik Tok, TikTok Shop , TikTok Anzeigen Manager. Warenkatalog aus Shopify nicht einfach hochzuladen. Jedes Produkt muss angepasst werden.
Vorgaben mit Warenlagerzuordnung , Verpackungsvorschriften usw.

Und legt man Nachweise vor , bleiben die bisher eingestellten Produkte trotzdem gesperrt.

Werde über Tik Tok höchstens noch Werbung machen , aber Verkauf ist viel zu kompliziert mit Shopify und der App.

Very simple to connect to my Shopify Store. Immediately able to start selling my streetwear designs! Super happy with integration and simplicity of how TikTok made it to create posts for my items.

Great integration with Shopify and TikTok Shop.
Product sync, order flow, and setup process are smooth.
Very helpful for reaching more customers and growing online sales.