TikTok

Legitimate UK registered company, trading since 2013. Account deactivated by a bot with zero explanation. Appeal rejected with a blank reason field. Funds frozen for 90 days. No human support available. Avoid until they fix their automated moderation system — it is destroying real businesses.

I decided to remove all of my products from TikTok Shop through my Shopify admin due to the extremely poor support experience.

It is nearly impossible to get help when issues arise. There is no phone support, the chat support does not work properly, and emails go unanswered. For a platform handling real businesses and real revenue, this level of support is unacceptable.

As a business owner, I need reliable and responsive assistance when problems come up. Unfortunately, TikTok Shop does not provide that. Until they significantly improve their customer support, I cannot recommend this app to other merchants.

Honestly, TikTok Shop has been one of the worst experiences I’ve ever dealt with.

Trying to get support is incredibly frustrating—they’re not helpful at all. Out of all the platforms and apps I’ve used, this one easily ranks as the worst. Everything just goes in circles, and when something doesn’t work, there’s no clear way to actually get it fixed.

If everything runs smoothly for you, consider yourself lucky. But if you ever need support, be prepared—you might not get anything resolved.

Really disappointing experience overall.

The app wont verify me, it just goes round in circles and it has been doing this for 18 months, you would think that they would have done an update to correct it by now.
I reached out for help using support to sort it and after 5 days still no reply!
The app doesn’t work and the support aren’t bothered!

Awful app, too busy and confusing, bombarded with ads that appeal to a 5 year old. Always asking you to give product away free to "influencers" and lots of flashy banners offering for you you to put on deals deals deals! Even though I cancelled any marketing and closed my account I still get bombarded with their spammy emails. Horrific experience from start to finish, and beyond!

he business information for your TikTok Shop didn't passed the review. Please update it again and resubmit. - I gave them the exact same details on the other store I used with the SAME credientials. There support who lives literally 1 block away from my business, took MONTHS to just send me automated emails. I stopped bothering with tiktok, abysmal service

This app is awful and highly unpredictable! Some products sync, others dont, and for no apparent reason. Then one day, products that fail sync will randomly pass and be published to our live store. Support is awful and most of the time, agents have insufficient knowledge to even remotely help.

Wenn man sich die Nerven kaputt machen möchte, dann sollte man versuchen, auf TikTok einen Shop zu eröffnen. Ständiges verifizieren, Ausweise werden nicht anerkannt, Genehmigungen erteilt und einen Tag später wieder gelöscht. Schlimmer geht es nicht mehr

Set up is not as seamless as I had hoped. Some of the directions are somewhat vague, which caused confusion and uncertainty that I was doing thing correctly. Live help would have been helpful. The one question I posted to the AI assistant never went through.

Straight forward instructions. The only mistake i made at first is to check you are on the Tik Tok page you want to connect, if you manage several pages be on the profile page you want to connect.