PC ‑ Custom Product Options

PC ‑ Custom Product Options

Reviews (1,019)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    906
  • 5% of ratings are 4 stars
    52
  • 1% of ratings are 3 stars
    10
  • 1% of ratings are 2 stars
    9
  • 4% of ratings are 1 stars
    42
All reviews
July 21, 2022

Not cool. I chatted with several people. Like 4 different people over the course of 6 days. Not one person answered any of my questions. All had the same response. Someone from our team will get back to you shortly. What a waste of my precious time. Very disappointed after reading all the great reviews

GoRunUSA
United States
13 days using the app
Product Customizer replied July 25, 2022

Hello to our friends from GoRunUSA

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the miscommunication. We are so sorry about what happened here ( It is not at all normal with our app.)

If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.

Regards,
Pushpesh & the Product Customizer Support Team