Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

March 28, 2024

We have been using this app for many years, and had been essential for our type of products. The app is easy to use, has all the functions we need and is very customisable to suit your product requirements. We have only ever had one issue, there was an immediate answer and they were onto it with a quick fix. I would recommend this app to anyone who needs to add customised features to their products.

Rubber Stamps By Montarga
New Zealand
About 6 years using the app
April 15, 2024

This app has been crucial to how we operate. Customizability is something that we're extremely happy to be able to provide to our customers, and this customizability wouldn't happen without this app backing us.

We very much appreciate the help in working the kinks out of our update. The support is one of the best I've experienced, and makes using the Product Customizer worth it.

Sweet Candy Company
United States
About 6 years using the app
Product Customizer replied April 17, 2024

Hi Sweet Candy Company,

Thanks so much for this wonderful review! We're so happy that Product Options & Customizer is working so well for your store and that you've received outstanding support from the team behind it. Cheers and happy selling!

April 16, 2024

I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.

United States
Over 4 years using the app
Product Customizer replied April 18, 2024

Hi JazzBeautyBar,

Thanks so much for the 5 star review and for recognizing Deep's efforts. He is an outstanding team member and will be thrilled to receive this feedback. Cheers and happy selling!

March 21, 2024

I've been using this app since I launched my store, and its the perfect app to give my customers options. The customer service is also amazing as well, once my app wasn't working properly, I reached out and the team was able to help address this issue in a timely matter. I'd definitely recommend this app to every Shopify owner!

Dabira Aroma
United States
Almost 4 years using the app
Product Customizer replied March 22, 2024

Hi Dabira Aroma,

Thank you for this outstanding review! We're so happy to hear that our app suits your needs perfectly and that our customer service delivered on your expectations. We're always here to support you, please never hesitate to reach out!

Edited March 13, 2024

Wonderful app and excellent tech support. Highly recommend. Could not do business without it. I would like to add that support goes above and beyond to help solve problems that are unique to our products. They even created a video to show me how to make the updates myself. Very much appreciated.

United States
Over 3 years using the app
Product Customizer replied March 8, 2024

Hi PraiseBanners,

We're thrilled to read this review! Our development team works hard to ensure that the app is impactful for our merchants and we're always striving to provide the best possible service. Thanks again for taking the time to give us feedback!

April 12, 2024

I have been using this app for around a year and the support is unmatched. I did have an issue with my coding at first and the team worked on the issue until they were able to fix it, any time since then that ive needed support they have always promptly handled the issue. I have never dealt with better customer service than these guys! They are awesome! rest assured if any issues arise for you, they will handle it and get the job done.

Cotton Press Co.
United States
10 months using the app
Product Customizer replied April 15, 2024

Hi Cotton Press Co.

Thank you so much for the wonderful feedback! We are very serious about the quality of our customer service, so this is very gratifying to read. Please do not hesitate to reach out to us for any future needs!

April 8, 2024

We have been using Product Customizer for more years than I can remember. It has worked great and if we ever have a question or a problem they are quick to respond and help. I would recommend you give them a try!

United States
About 6 years using the app
Product Customizer replied April 10, 2024

HI ILoveSmencils,

Thank you for the wonderful feedback and for being a loyal customer for years! We're so happy to have the privilege of serving merchants such as yourself. Please always feel free to reach out to us for any future needs!

April 10, 2024

Great customer support experience! Not only did they fix the problem, they gave advice on how to better my website and avoid future complications.

United States
Almost 6 years using the app
Product Customizer replied April 15, 2024


Thanks for the 5 star review! It's wonderful to receive such great feedback about the quality of our support team. We are always here to help!

April 4, 2024

I've tried quite a few of customizer apps over the years and this is my favorite to date based on options and price. Set up is quick and easy and the customer services is great as well.

Orange Valentine
United States
Almost 2 years using the app
Product Customizer replied April 8, 2024

Hi Orange Valentine,

Thanks for taking the time to leave us this wonderful review! We are thrilled that you are having such a great experience with our application and the support team behind it. We're always here to assist!

April 11, 2024

I have used this App for a few years. Now it is not fully support vintage theme. They advised me upgrade to theme OS2.0. They helped me to solved all my problems patiently. They are very friendly and professional. I will recommend other sellers to use this App. Thank you

Niomi Jewellery
Hong Kong SAR
Over 5 years using the app
Product Customizer replied April 15, 2024

Hi Niomi Jewellery,

Thanks for the positive feedback and for being a loyal customer of our app for many years. It is a privilege to serve merchants such as yourself. Thanks in particular for recognizing the efforts of our customer service team in assisting with your theme issue, we always seek to go above and beyond for our merchants. Cheers and happy selling!