Reviews (1,763)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.
Refine
-
By rating
This app is absolutely perfect for my needs - My customers can personalise their orders with ease and saves me a lot of time.
The app didnt work properly in a certain area and when I contacted customer support, they were very helpful and had my problem sorted within 24 hours. I am very happy with this app and I recommend it to anyone selling multi-optional products on thir store.
Hi elephano.com,
Thank you for sharing your experience! We’re delighted to hear the app has streamlined your process and made personalization easier for your customers. It’s great to know our support team resolved your issue promptly.
We appreciate your recommendation and support!
Great customer service.
My store stopped working with the Customizer App. I contacted customer services and was told it was because the theme I was using was old and had become un-supported.
I was guided towards new themes that would work.
I have updated my store and everything is good again. Shevaughn was very helpful and guided me through the whole process.
Hi Black Sheep Design,
Thank you for your feedback! We’re glad Shevaughn was able to guide you through updating your theme and getting everything back on track.
We appreciate your trust in our app and support team!
Really helpful team. Quick response and ready to assist whenever needed. Deep (from the team) even went beyond what was just needed and give me a few other helpful suggestions too. He was eager to get my problem solved and hopped on to a call twice within the same day. Thank you Deep and product options teams!
Thank you for your wonderful review! Our team takes great pride in offering exceptional support to our users, and Deep is just one of our many rockstars.
I just spent some time chatting with Shevaugn and he was fabulous. He was very gracious about allowing me to check out other apps that may work better for me. After researching it, I decided to use thier app. I loved the personal service and there was not wait time to get help. Thank you, this is a great aapp.
Thanks for the review! We are pleased that Shevaughn provided you with white glove support.
Shevaughn has been a wonderful help in getting the customizer to work flawlessly on my website. I can't thank him enough - the app is fantastic for having customers add add-ons to their orders and its a perfect addition to any website!
Hi SNASH JEWELRY,
Thank you for your feedback! We’re delighted to hear that Shevaughn provided wonderful help in getting the customizer to work on your website. It's fantastic to know the app is making it easy for your customers to add add-ons to their orders.
We appreciate your support!
Excellent customer service , if you have an issue they respond within minutes and usually have everything working very quickly
Hi Robes 4 You,
Thank you for sharing your experience! We’re glad to hear our team provided quick and effective support to resolve your issue.
Thanks for trusting PC!
Very helpful solving my issue of attachments not coming through with the orders. I had no idea I needed to update the theme. Great customer service and patience in solving my issue.
Hi Soul Beadz and Bling,
Thank you for your feedback! We're glad to hear that our team was able to help resolve the issue with attachments and guide you through updating your theme. Your kind words about our customer service mean a lot to us.
We appreciate your support!
Excellent support. I had upgraded my store theme and the Customizer was not working. Within minutes, I was speaking with Customer Service and they resolved the problem!
Excellent add-on!
Thanks for the review! Upgrading your theme can be tricky, but I'm happy our support team helped you through the process.
I have had this app since 2105 and I always receive very fast support and they always fix the errors while I wait. I love this app and its worth every penny!
Hi Bella & Blush,
Thank you for being such a long-time user! It's fantastic to hear that you've consistently received fast and reliable support. Your kind words about the app mean a lot to us.
We truly appreciate your loyalty!
Always so helpful and there when I need them. Quick and fast. Will help you with your theme and the app. Have been using for almost a year
Hi TheArtsOfDani,
Thank you for your feedback! We’re happy to hear that our team has been helpful and quick to assist you with both your theme and the app. Your continued use over the past year means a lot to us.
We appreciate your support!