Reviews (1,792)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 25, 2024

Shevaughn has been a wonderful help in getting the customizer to work flawlessly on my website. I can't thank him enough - the app is fantastic for having customers add add-ons to their orders and its a perfect addition to any website!

SNASH JEWELRY
United States
Over 7 years using the app
Product Customizer replied December 3, 2024

Hi SNASH JEWELRY,

Thank you for your feedback! We’re delighted to hear that Shevaughn provided wonderful help in getting the customizer to work on your website. It's fantastic to know the app is making it easy for your customers to add add-ons to their orders.

We appreciate your support!

November 11, 2024

I have had this app since 2105 and I always receive very fast support and they always fix the errors while I wait. I love this app and its worth every penny!

Bella & Blush
United States
Over 8 years using the app
Product Customizer replied November 19, 2024

Hi Bella & Blush,

Thank you for being such a long-time user! It's fantastic to hear that you've consistently received fast and reliable support. Your kind words about the app mean a lot to us.

We truly appreciate your loyalty!

November 25, 2024

Very helpful solving my issue of attachments not coming through with the orders. I had no idea I needed to update the theme. Great customer service and patience in solving my issue.

Soul Beadz and Bling
United States
About 4 years using the app
Product Customizer replied December 3, 2024

Hi Soul Beadz and Bling,

Thank you for your feedback! We're glad to hear that our team was able to help resolve the issue with attachments and guide you through updating your theme. Your kind words about our customer service mean a lot to us.

We appreciate your support!

September 9, 2024

This app is great. As a personalized gift shop having multiple customization options for each product is crucial and helps make buying more seamless for the customer. I like how I can set up different options to make it easier to add them to future product listings. Their customer service is fantastic! Any time I have needed help they are quick to respond and fix the issue!

Krafts & Kettlebells - Shirt Shop & More
United States
Over 3 years using the app
Product Customizer replied September 12, 2024

Hi Krafts & Kettlebells - Shirt Shop & More,

Thank you for your feedback! We're delighted to hear that our app meets your needs. We’re glad that the option setup feature helps streamline your product listings and that our customer service has been quick and responsive whenever you need assistance.

Your satisfaction is important to us, and we appreciate your trust in our app!

October 22, 2024

Easy to use and a great add on app to increase sales. Excellent support also. Definitely recommend.

Colour and Spice Pty Ltd
Australia
Over 7 years using the app
Product Customizer replied October 28, 2024

Hi Colour and Spice Pty Ltd,

Thank you for sharing your positive experience! We're thrilled that you find the app user-friendly and effective in boosting sales. It's wonderful to hear our support team has been able to assist you.

Thanks for the recommendation!

September 11, 2024

I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!

Signs by Caitlin
United States
Over 8 years using the app
Product Customizer replied September 16, 2024

Hi Signs by Caitlin,

Thank you for sharing your experience! We're thrilled to hear that you've been with us for years and that our team was able to assist you promptly. Delivering outstanding customer service is very important to us, and we're glad we could resolve your issue quickly.

We appreciate your continued trust in our app!

November 29, 2024

Customer support was very helpful, I had an issue - partly due to an old theme we were using, and they were able to fix quickly. Even provide additional supportive information.

HIGH-5 PRINTWEAR
United States
Almost 4 years using the app
Product Customizer replied December 3, 2024

Hi HIGH-5 PRINTWEAR,

Thank you for your feedback! We're glad to hear that our support team was able to resolve your issue quickly and provide extra guidance along the way.

We appreciate your support!

November 24, 2024

Always so helpful and there when I need them. Quick and fast. Will help you with your theme and the app. Have been using for almost a year

TheArtsOfDani
United States
10 months using the app
Product Customizer replied December 2, 2024

Hi TheArtsOfDani,

Thank you for your feedback! We’re happy to hear that our team has been helpful and quick to assist you with both your theme and the app. Your continued use over the past year means a lot to us.

We appreciate your support!

November 4, 2024

I have been using this app now for over a year. The customer service is incredible, always quick to reply and nothing is ever an issue. 10/10 from me!

Ted & Stitch Limited
United Kingdom
Over 2 years using the app
Product Customizer replied November 5, 2024

Hi Ted & Stitch Limited,

Thank you for sharing your experience! We're thrilled to know that you've had such consistent support from our team over the past year. Quick and reliable service is our goal, and we're grateful for your rating!

Thanks again!

October 17, 2024

Unreliable App – Causing Significant Business Losses

I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my store, and when it doesn’t work, it directly affects my revenue and customer experience.

This isn't the first issue I've experienced. Previous bugs with the app have also disrupted my business, and while support has been responsive in the past, the frequency and severity of these bugs have made it difficult to rely on the app for consistent performance. As a business owner, I depend on reliable tools, and these ongoing problems have made it challenging to trust this app.

I hope that future updates will address these issues, but based on my experience, I cannot recommend this app to other store owners who need reliable customization functionality.

Shugis
Israel
Almost 6 years using the app
Product Customizer replied October 22, 2024

Shugis,

Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business.

I completely understand how frustrating and disruptive this situation would be for your orders. We provide a file upload field and it needs to work 100% of the time. We have since resolved this issue and a couple of others - they were temporarily caused by a migration to new servers and UI that will make our app faster and more reliable into the future. But the issue is fixed and file upload data should carry through to orders now like normal.

I really appreciate your understanding, and I will email you directly as well from here.