PC ‑ Custom Product Options

PC ‑ Custom Product Options

Reviews (987)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app essential for personalized products, enhancing customer interaction and satisfaction. Its flexibility and user-friendly interface allow easy customization with features like conditional logic and upcharges. Seamless Shopify integration and reliable performance are noted, with many using it for years without issues. The customer support is exceptional, responsive, and professional, offering personalized assistance through calls and video meetings, even on weekends and holidays.

April 29, 2026

Excellent support and fast resolution! I ran into an issue where my personalization fields were no longer working, and Lesandra stepped in and fixed everything quickly and efficiently. Not only was the problem resolved right away, but she also had a fantastic attitude throughout the process—friendly, professional, and genuinely helpful.

It’s rare to get this level of support these days. Highly recommend this app, especially knowing their team is there when you need them!

Fun Sign Factory
United States
About 12 years using the app
May 29, 2026

Their new customer service has been amazing for us! They replied in about 15 minutes and were so helpful and nice! We love this app

Nico and Lala
United States
Almost 7 years using the app
Product Customizer replied June 1, 2026

Thank you so much for the wonderful review! 😊 We're thrilled to hear that you've had such a positive experience with our support team. Providing fast, helpful, and friendly support is something we truly care about, so your feedback means a lot to us. We're so happy to have you with us and are always here if you need anything!

April 3, 2026

Tremendous customer service experience. The app does exactly what I hoped for, but the communication and help far exceeded what I expected. My life would be easier if this type of support existed for all things. I cannot think of a better experience in customer service that I have had!

RITZY ROSE
United States
Over 10 years using the app
Product Customizer replied April 5, 2026

Thank you so much for your kind words. This truly means a lot 😊 We’re thrilled to hear that the app is doing exactly what you hoped for, and even more so that the support exceeded your expectations 🙌

Providing that level of experience is always the goal, so hearing this really makes our day 💙 If you ever need anything at all, don’t hesitate to reach out, we’re always here to help!

June 9, 2026

Lassandra helped me perfectly with implementing everything I needed. She's amazing. Perfect app :)

Rimora
Netherlands
About 1 month using the app
March 3, 2026

Really helpful support, and the app does exactly what we want it to

Total Clothing
United Kingdom
8 months using the app
Product Customizer replied April 5, 2026

Thank you for your kind words 😊 We’re so glad to hear the support has been helpful and that the app is doing exactly what you need it to 🙌

If there’s ever anything else you need, don’t hesitate to reach out, we’re always here to help 💙

March 5, 2026

Work great for our products on our store.

BNR Industrial
Australia
Over 10 years using the app
Product Customizer replied April 5, 2026

Thank you for your feedback 😊 We’re so glad to hear the app is working great for your products!

If you ever need any help or have questions along the way, feel free to reach out, we’re always here to help 🙌

January 22, 2026

Have used for years to create product options - support are always quick and efficient.

Pocket Scents
United Kingdom
About 4 years using the app
Product Customizer replied January 26, 2026

Thank you for being a long-time user and for the lovely review! 😊
We’re thrilled to hear the app has been reliable for creating product options over the years, and that our support team continues to be quick and efficient. We truly appreciate your continued trust and support!

January 21, 2026

The app is very easy to use, and the support team is quick and extremely helpful. I use this app on my flower website to allow customers to add personalized messages for their loved ones, and app does exactly what I needed.

Austin Flowers of Romsley
United Kingdom
8 days using the app
Product Customizer replied January 26, 2026

Thank you so much for the thoughtful review! 🌸
We’re delighted to hear the app has been easy to use and that our support team could help quickly. It’s wonderful to know you’re using it to let customers add personalized messages for their loved ones—that’s exactly what the app is made for. We truly appreciate your support!

February 21, 2026

Agent was very resourceful and helpful with my issues. Thank you to Shopify and the agent for such quick and amazing help.

Custom Creations by Drea
United States
22 days using the app
Product Customizer replied February 21, 2026

Thank you so much! We’re happy to hear you’re enjoying the app and our customer service 😊

February 7, 2026

Very helpful and responded quickly on a weekend. Walked me through my questions and got everything fixed.

Blackwood Customs Co
United States
About 2 months using the app
Product Customizer replied February 11, 2026

Thank you for the great feedback! We’re glad we could help and get everything sorted quickly, even on the weekend 😊 If you need anything else, just let us know!