Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

February 27, 2025

I've been using PC-Product options for close to 10 years i believe and they have always been extremely quick with helping me out! The platform is very universal and easy to use for a good price espacially considering you can add an upcharge to any option! Thank you!

LB new
United States
5 days using the app
November 4, 2024

I have been using this app now for over a year. The customer service is incredible, always quick to reply and nothing is ever an issue. 10/10 from me!

Ted & Stitch Limited
United Kingdom
Over 2 years using the app
Product Customizer replied November 5, 2024

Hi Ted & Stitch Limited,

Thank you for sharing your experience! We're thrilled to know that you've had such consistent support from our team over the past year. Quick and reliable service is our goal, and we're grateful for your rating!

Thanks again!

October 22, 2024

Easy to use and a great add on app to increase sales. Excellent support also. Definitely recommend.

Colour and Spice Pty Ltd
Australia
Over 7 years using the app
Product Customizer replied October 28, 2024

Hi Colour and Spice Pty Ltd,

Thank you for sharing your positive experience! We're thrilled that you find the app user-friendly and effective in boosting sales. It's wonderful to hear our support team has been able to assist you.

Thanks for the recommendation!

November 30, 2024

This app is great and helped me a lot to start my own restaurant.

Revupoints
United Kingdom
17 days using the app
Product Customizer replied December 3, 2024

Hi Revupoints,

Thank you for your feedback! We're thrilled to hear that the app has been a great help in starting your restaurant.

We wish you continued success!

October 17, 2024

Unreliable App – Causing Significant Business Losses

I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my store, and when it doesn’t work, it directly affects my revenue and customer experience.

This isn't the first issue I've experienced. Previous bugs with the app have also disrupted my business, and while support has been responsive in the past, the frequency and severity of these bugs have made it difficult to rely on the app for consistent performance. As a business owner, I depend on reliable tools, and these ongoing problems have made it challenging to trust this app.

I hope that future updates will address these issues, but based on my experience, I cannot recommend this app to other store owners who need reliable customization functionality.

Shugis
Israel
Almost 6 years using the app
Product Customizer replied October 22, 2024

Shugis,

Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business.

I completely understand how frustrating and disruptive this situation would be for your orders. We provide a file upload field and it needs to work 100% of the time. We have since resolved this issue and a couple of others - they were temporarily caused by a migration to new servers and UI that will make our app faster and more reliable into the future. But the issue is fixed and file upload data should carry through to orders now like normal.

I really appreciate your understanding, and I will email you directly as well from here.

November 16, 2024

I’ve been using the this app for my Shopify store, and it has completely transformed the way my customers interact with my products. This app makes it so easy to offer personalized products with a seamless and intuitive interface.
Quick Response Times: Whenever I ran into a question or needed help with a customization, the support team responded within minutes. It's rare to find such fast and efficient service, especially when you’re working with an app that handles important aspects of your store.

GiftsFulEra
India
About 2 months using the app
Product Customizer replied November 19, 2024

Hi GiftsFulEra,

Thank you for sharing your experience! We're delighted to hear how much the app has improved your store's customer interactions and that our support team was able to assist you promptly.

Thanks for trusting us!

November 10, 2024

great service, great help !

Maison Délara
France
About 2 months using the app
Product Customizer replied November 19, 2024

Hi Maison Délara,

Thank you for your feedback! We're glad to hear you had a great experience with our service.

We appreciate your support!

November 16, 2024

Service technique réactif et performant. Merci

KidouBox
France
17 days using the app
Product Customizer replied November 19, 2024

Bonjour KidouBox,

Merci pour votre retour ! Nous sommes ravis de savoir que notre service technique a répondu à vos attentes.

N’hésitez pas à nous recontacter si vous avez besoin d’aide.

February 5, 2025

Very good support!

Future Lite Industries
Austria
About 7 hours using the app
Product Customizer replied February 19, 2025

Thanks for the review! We are pleased our team provided you with great support.

October 30, 2024

Shevaughn was really helpful and was able to make custom changes via code to meet my needs. Highly recommend

SoulBond
United States
23 days using the app
Product Customizer replied November 5, 2024

Hi SoulBond,

Thank you for your review! We're glad to hear that our team member Shevaughn was able to provide the custom changes you needed. Your recommendation means a lot to us!

Thanks again!