Reviews (1,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.
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Thank You to deep, for his help. he was nice and patient and helping me guide through the process of my questions and solved all of my doubts.
Hi TAMAYO GOLD LLC,
Thank you for sharing your experience! We're delighted to hear that Deep was patient and helpful in guiding you through the process and addressing all your questions. Providing supportive and thorough assistance is a priority for us.
We're here whenever you need further help!
I’ve been using the this app for my Shopify store, and it has completely transformed the way my customers interact with my products. This app makes it so easy to offer personalized products with a seamless and intuitive interface.
Quick Response Times: Whenever I ran into a question or needed help with a customization, the support team responded within minutes. It's rare to find such fast and efficient service, especially when you’re working with an app that handles important aspects of your store.
Hi GiftsFulEra,
Thank you for sharing your experience! We're delighted to hear how much the app has improved your store's customer interactions and that our support team was able to assist you promptly.
Thanks for trusting us!
Eventually got it working well with good help support. Thank you
Hi Coco & Pud,
Thank you for your feedback! We're glad to hear that our support team was able to help you get everything working properly. Providing excellent customer service is very important to us.
We're here whenever you need further assistance!
Shevaughn has been an amazing help for me and quick to respond as I get ready to launch my website. If you have products that need customization, then this is the app for you.
Hi StevieDecals,
Thank you so much for your kind words! We're thrilled to hear that Shevaughn was able to assist you quickly and effectively as you prepare to launch your website. It's great to know our app is meeting your customization needs!
We appreciate your recommendation and wish you the best of luck with your launch!
THIS IS THE WORST APP EVER! WORST CUSTOMER SERVICE. The app is SUPER glitchy and works when it wants to. You have to ALWAYS reach out to customer service to get anything to work and then they just do it for you instead of teaching you HOW to do it yourself so you don't need them. We've used this most of this year in 2024 and it is the most frustrating app of all time. BEWARE!
Hi Velvet Noire Boutique,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience with our app. I understand how frustrating it must have been to deal with glitches and feel unsupported.
I’m pleased to inform you that the issue has been resolved. We have taken steps to ensure that such problems do not recur and are committed to providing you with the best support possible.
Your experience is important to us, and we appreciate your patience as we worked through this. We’re dedicated to offering a more reliable and user-friendly experience moving forward.
Thank you for your understanding, and we look forward to continuing to serve you.
Best regards,
Cristal
Tech Support Manager
Unbelievable support. The support team quickly resolved issues I was having (learning curve issues, not application issues) and helped me implement some design tweeks to work best for my store.
Specifically, I need to call out Deepanjoy and Shevaughn. They went above and beyond to make customizer look and work perfectly for my store.
Hi Navy Paddles,
Thank you for your fantastic feedback! We're thrilled to hear that Deepanjoy and Shevaughn provided exceptional support and helped you resolve your learning curve issues. It's great to know they went above and beyond to customize the app to suit your store perfectly.
We appreciate your kind words and your trust in our app!
Great support. Thank you. Problem resolved quickly.
Hi Gemez,
Thank you for your feedback! We’re pleased to hear that our support team was able to resolve your problem quickly. Providing fast and effective assistance is what we strive for.
Thanks for choosing our app!
Great product. Super simple to use and their support is outstanding. Very fast and easy to deal with. Highly recommend this app.
Hi Simply Stuffed,
Thank you for your review! We're thrilled to hear that you find our app great and easy to use, and that our support team has been outstanding in their responsiveness. Your recommendation means a lot to us.
Thanks for choosing our app! We're here to help whenever you need us.
I have been using this app for a very short time but it has everything you need and any issue you have support will help you without any problem and very quickly. Highly recommend it! Special thanks to Shevaughn and Aman for their support.
Hi GRILOO,
Thank you for your feedback! We're thrilled to hear that our app meets your needs and that our support team has been responsive and helpful. Your recommendation means a lot to us.
We appreciate your trust in our app and are here to assist you anytime!
Deep was so helpful with getting me exactly what I needed for my product option. The process was seamless. I'd recommend this app to others.
Hi Talia Addie,
Thank you for your review! We're delighted to hear that our team member Deep was able to assist you effectively. We appreciate your recommendation and are glad to have met your needs.
Thanks for your support!