Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

December 18, 2024

Very prompt response and solved my issue!

ScrubsUk.com
United Kingdom
About 5 years using the app
Product Customizer replied December 30, 2024

Hi ScrubsUk.com,

Thank you for your feedback! We're happy to hear that our prompt response helped solve your issue.

Thanks for trusting PC!

October 17, 2024

Unreliable App – Causing Significant Business Losses

I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my ...

Shugis
Israel
Almost 6 years using the app
Product Customizer replied October 22, 2024

Shugis,

Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business.

I completely ...

November 12, 2024

Fantastic customer service!!
I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient

-it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help ...

Chuck and Bertie
United Kingdom
1 day using the app
Product Customizer replied November 19, 2024

Hi Chuck and Bertie,

Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support.

We truly appreciate the ...

November 30, 2024

This app is great and helped me a lot to start my own restaurant.

Revupoints
United Kingdom
17 days using the app
Product Customizer replied December 3, 2024

Hi Revupoints,

Thank you for your feedback! We're thrilled to hear that the app has been a great help in starting your restaurant.

We wish you continued success!

October 30, 2024

Shevaughn was really helpful and was able to make custom changes via code to meet my needs. Highly recommend

SoulBond
United States
23 days using the app
Product Customizer replied November 5, 2024

Hi SoulBond,

Thank you for your review! We're glad to hear that our team member Shevaughn was able to provide the custom changes you needed. Your recommendation means a lot ...

September 9, 2024

This app is great. As a personalized gift shop having multiple customization options for each product is crucial and helps make buying more seamless for the customer. I like how I can set up different options to make it easier to add them to future product listings. Their customer service is fantastic! Any time I have needed help they are quick to respond and fix the issue!

Krafts & Kettlebells - Shirt Shop & More
United States
Over 3 years using the app
Product Customizer replied September 12, 2024

Hi Krafts & Kettlebells - Shirt Shop & More,

Thank you for your feedback! We're delighted to hear that our app meets your needs. We’re glad that the option setup feature ...

February 7, 2025

Wonderful customer support!

Fever Stitch
United States
4 months using the app
Product Customizer replied February 19, 2025

Thanks for the review! We are happy you had a great experience with our wonderful support team.

September 11, 2024

I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!

Signs by Caitlin
United States
Over 8 years using the app
Product Customizer replied September 16, 2024

Hi Signs by Caitlin,

Thank you for sharing your experience! We're thrilled to hear that you've been with us for years and that our team was able to assist you promptly. ...

October 14, 2024

This app is great and offers multiple options for customizing each product! The support has been fantastic, the are very knowledgeable, responsive, and proactive!

My Side Bedding
United States
3 months using the app
Product Customizer replied October 21, 2024

Hi My Side Bedding,

Thank you for your feedback! We're glad to hear that you're enjoying the app and its customization options. It's wonderful to know that our support team ...

November 6, 2024

yall just make it too hard to put the variant options there...and the variant otptions arent even working on the theme...usually we suppose to go to apps embeded and turn this on to work..but the app isnt even there.

Huoroi
Australia
2 days using the app
Product Customizer replied November 19, 2024

Hi Huoroi,

Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve had trouble with the variant options and the app’s integration into ...