Reviews (1,790)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 16, 2024

I’ve been using the this app for my Shopify store, and it has completely transformed the way my customers interact with my products. This app makes it so easy to offer personalized products with a seamless and intuitive interface.
Quick Response Times: Whenever I ran into a question or needed help with a customization, the support team responded within minutes. It's rare to find such fast and efficient service, especially when you’re working with an app that handles important aspects of your store.

GiftsFulEra
India
1 day using the app
Product Customizer replied November 19, 2024

Hi GiftsFulEra,

Thank you for sharing your experience! We're delighted to hear how much the app has improved your store's customer interactions and that our support team was able to assist you promptly.

Thanks for trusting us!

September 12, 2024

Eventually got it working well with good help support. Thank you

Coco & Pud
Australia
10 months using the app
Product Customizer replied September 16, 2024

Hi Coco & Pud,

Thank you for your feedback! We're glad to hear that our support team was able to help you get everything working properly. Providing excellent customer service is very important to us.

We're here whenever you need further assistance!

October 14, 2024

Shevaughn has been an amazing help for me and quick to respond as I get ready to launch my website. If you have products that need customization, then this is the app for you.

StevieDecals
Canada
5 days using the app
Product Customizer replied October 21, 2024

Hi StevieDecals,

Thank you so much for your kind words! We're thrilled to hear that Shevaughn was able to assist you quickly and effectively as you prepare to launch your website. It's great to know our app is meeting your customization needs!

We appreciate your recommendation and wish you the best of luck with your launch!

September 9, 2024

THIS IS THE WORST APP EVER! WORST CUSTOMER SERVICE. The app is SUPER glitchy and works when it wants to. You have to ALWAYS reach out to customer service to get anything to work and then they just do it for you instead of teaching you HOW to do it yourself so you don't need them. We've used this most of this year in 2024 and it is the most frustrating app of all time. BEWARE!

Velvet Noire Boutique
United States
About 1 year using the app
Product Customizer replied September 12, 2024

Hi Velvet Noire Boutique,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience with our app. I understand how frustrating it must have been to deal with glitches and feel unsupported.

I’m pleased to inform you that the issue has been resolved. We have taken steps to ensure that such problems do not recur and are committed to providing you with the best support possible.

Your experience is important to us, and we appreciate your patience as we worked through this. We’re dedicated to offering a more reliable and user-friendly experience moving forward.

Thank you for your understanding, and we look forward to continuing to serve you.

Best regards,
Cristal
Tech Support Manager

October 7, 2024

Unbelievable support. The support team quickly resolved issues I was having (learning curve issues, not application issues) and helped me implement some design tweeks to work best for my store.

Specifically, I need to call out Deepanjoy and Shevaughn. They went above and beyond to make customizer look and work perfectly for my store.

Navy Paddles
United States
6 days using the app
Product Customizer replied October 9, 2024

Hi Navy Paddles,

Thank you for your fantastic feedback! We're thrilled to hear that Deepanjoy and Shevaughn provided exceptional support and helped you resolve your learning curve issues. It's great to know they went above and beyond to customize the app to suit your store perfectly.

We appreciate your kind words and your trust in our app!

September 10, 2024

Great support. Thank you. Problem resolved quickly.

Gemez
South Africa
Over 1 year using the app
Product Customizer replied September 12, 2024

Hi Gemez,

Thank you for your feedback! We’re pleased to hear that our support team was able to resolve your problem quickly. Providing fast and effective assistance is what we strive for.

Thanks for choosing our app!

September 2, 2024

Great product. Super simple to use and their support is outstanding. Very fast and easy to deal with. Highly recommend this app.

Simply Stuffed
New Zealand
2 months using the app
Product Customizer replied September 4, 2024

Hi Simply Stuffed,

Thank you for your review! We're thrilled to hear that you find our app great and easy to use, and that our support team has been outstanding in their responsiveness. Your recommendation means a lot to us.

Thanks for choosing our app! We're here to help whenever you need us.

August 18, 2024

Deep was so helpful with getting me exactly what I needed for my product option. The process was seamless. I'd recommend this app to others.

Talia Addie
United States
2 months using the app
Product Customizer replied August 22, 2024

Hi Talia Addie,

Thank you for your review! We're delighted to hear that our team member Deep was able to assist you effectively. We appreciate your recommendation and are glad to have met your needs.

Thanks for your support!

August 31, 2024

I have been using this app for a very short time but it has everything you need and any issue you have support will help you without any problem and very quickly. Highly recommend it! Special thanks to Shevaughn and Aman for their support.

GRILOO
Portugal
9 days using the app
Product Customizer replied September 3, 2024

Hi GRILOO,

Thank you for your feedback! We're thrilled to hear that our app meets your needs and that our support team has been responsive and helpful. Your recommendation means a lot to us.

We appreciate your trust in our app and are here to assist you anytime!

November 4, 2024

Shevaughn was great at explaining how the app worked! Excited to incorporate it into our store! Thanks again :)

SBG Home & Design
United States
3 days using the app
Product Customizer replied November 13, 2024

Hi SBG Home & Design,

Thanks for your feedback! We’re thrilled to hear that Shevaughn was able to explain everything clearly. We’re excited to see how you incorporate the app into your store!

Enjoy boosting those sales!