Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

October 11, 2024

Exactly the features I need to have unlimited options, and product support was truly exceptional. Would definitely recommend.

Southern Supply Party
United States
2 days using the app
Product Customizer replied October 14, 2024

Hi Southern Supply Party,

Thank you for your feedback! We're delighted to hear that the app's features meet your needs and that you found our product support exceptional. ...

April 30, 2024

I have been using this app for a few years and have had no issues until today. My customers were uploading photos but they weren’t showing up on my end. I tested it out myself (by placing an order on my site) just to make sure it wasn’t user error and it was truly not working. I logged into the app, reached out to support, and they had me back up and running in no time!! I would highly recommend ...

Images of Ink
United States
Over 3 years using the app
Product Customizer replied May 7, 2024

Hi Images of Ink,

Thank you for sticking with us over the years. We're sorry for the recent hiccup, but glad to hear our support team got you back up and running quickly. ...

September 9, 2024

THIS IS THE WORST APP EVER! WORST CUSTOMER SERVICE. The app is SUPER glitchy and works when it wants to. You have to ALWAYS reach out to customer service to get anything to work and then they just do it for you instead of teaching you HOW to do it yourself so you don't need them. We've used this most of this year in 2024 and it is the most frustrating app of all time. BEWARE!

Velvet Noire Boutique
United States
About 1 year using the app
Product Customizer replied September 12, 2024

Hi Velvet Noire Boutique,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience with our app. I understand how ...

August 26, 2024

Thank You to deep, for his help. he was nice and patient and helping me guide through the process of my questions and solved all of my doubts.

TAMAYO GOLD LLC
United States
Over 4 years using the app
Product Customizer replied August 30, 2024

Hi TAMAYO GOLD LLC,

Thank you for sharing your experience! We're delighted to hear that Deep was patient and helpful in guiding you through the process and addressing all ...

July 3, 2024

This app is great, easy to use and saves templates to use again. Would highly recommend. If you have any problems, their customer support is first rate.

Hello Ruth
United Kingdom
About 9 years using the app
Product Customizer replied July 5, 2024

Hi Hello Ruth,

Thank you for your feedback! We're glad to hear that you find the app great and easy to use. It's wonderful that the template-saving feature has been helpful ...

March 28, 2024

We have been using this app for many years, and had been essential for our type of products. The app is easy to use, has all the functions we need and is very customisable to suit your product requirements. We have only ever had one issue, there was an immediate answer and they were onto it with a quick fix. I would recommend this app to anyone who needs to add customised features to their ...

Rubber Stamps By Montarga
New Zealand
Over 6 years using the app
August 5, 2024

A very good app that allows me to take better control of our listings. It's easy to use and very flexible. I'm sure further option choices will become available as the app is updated, but for now it covers all my needs.

Customer support is very helpful and responsive.

All in all one of my better app purchases.

Servewell
United Kingdom
7 months using the app
Product Customizer replied August 6, 2024

Hi Servewell,

Thank you for sharing your experience! We're glad to hear that our app has helped you better manage your listings with ease and flexibility. Our team is ...

November 9, 2024

La meilleure application pour les options produits que j'ai testé. Le service client est exceptionnel, Deepan m'a aider à résoudre un problème sur ma boutique qui n'était même pas lié avec cette application !

WallPoster
France
About 4 hours using the app
Product Customizer replied November 19, 2024

Bonjour WallPoster,

Merci pour votre retour ! Nous sommes ravis d’apprendre que vous appréciez notre application. Un grand merci à Deepan pour son aide précieuse, même au-del ...

September 10, 2024

Great support. Thank you. Problem resolved quickly.

Gemez
South Africa
Over 1 year using the app
Product Customizer replied September 12, 2024

Hi Gemez,

Thank you for your feedback! We’re pleased to hear that our support team was able to resolve your problem quickly. Providing fast and effective assistance is what ...

October 7, 2024

Easy to use and fast customer service

Ivory Bloom Boutique
United States
About 2 months using the app
Product Customizer replied October 9, 2024

Hi Ivory Bloom Boutique,

Thank you for your feedback! We're glad to hear that you find the app easy to use and that our customer service has been quick to assist.

We ...