Reviews (1,757)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.
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So far, the app is enabling options for my store that were limited by Shopify, and that was my initial goal. I had tried another app before and had issues specially with their support which made me uninstall the previous one and try this one.
I can't say enough how well impressed I am with Product Options & Customizer support. The tech team is amazing, very professional and very fast in answering my questions and helping me out with the app integration. My special thanks to Shevaughn who has been awesome since I installed the app. I would highly recommend this app!
Deep from support is also amazing and helped me with further questions I had very fast!
Hi Bettercakesbyclaudia,
Thank you for your kind words! We're glad our app is meeting your needs and that our support team has impressed you. We appreciate your kudos to our team members Shevaughn and Deep for their assistance. Customer support is highly important to us, and we're glad you experienced it.
Thanks for being a valued user!
I'm currently using Premium Customizer for $29.90/month. They do have WhatsApp support. However, the app only functions correctly if the theme is set to direct customers to the cart page when they add products to their cart. I offer an option where customers can choose to either view the cart or continue shopping after adding an item. I’ve spent over 10 hours creating these options and products, but when I check the cart, it incorrectly shows a total of $1,878,800.00 and support hasn't been able to fix this issue. The only solution is to configure is to have the cart button to redirect to the cart page immediately after a customer adds a product, which will decrease the sale conversion, I just wanted to have +100 variant option for few of my products but I'm gonna have to use a different app. Don't waste your time if you don't want this option. Although they helped me on support very well through Whatsapp.
Hi Chalet Et Ceci,
Thank you for your detailed feedback. We're sorry to hear about the issues you've encountered with the cart functionality and the frustration it has caused. While we're glad our support team was helpful via WhatsApp, we understand that the solution provided is not ideal for your business. Your input is valuable, and we will continue to work on improving our app to better serve merchants who use our customization charge pricing and AJAX carts together.
Thank you so much for sharing this helpful feedback with us!
I had a complimentary meeting to learn about Product Options & Customizer and the representative was very knowledgeable and helpful and answered all of my questions. Thank you!
Hi ZANATELLA,
Thank you for your feedback! We’re thrilled to hear that our representative provided you with valuable insights and addressed all your questions effectively.
Thank you for choosing our app!
I like the customization a lot so far. I've just gotten started, so I have yet to see how the app works in the long term.
Hi Police Seating,
Thank you for your feedback! We're glad to hear that you're enjoying the customization options so far. As you continue to use the app, we hope it meets your long-term needs as well.
Thank you for choosing us!
The customer service chat is great. The agent i was chatting with, Deepanjoy, understood my concerns and they solved all of my problems very quickly
Hi Suite Cuisine,
Thank you for your review! We're thrilled to hear that our team member Deepanjoy was able to understand your concerns and resolve your problems quickly.
We're committed to providing excellent customer service and appreciate your support!
This app is perfect!
I needed to add a text box for products with text customizations.
I added in the text box but it was not popping up in my product pages, so I reached out to customer service.
Shevaughn from the Product Customizer app responded quickly and helped me get everything up in running smoothly!
Highly recommend this app and their customer service is phenomenal!
Hi Sweatfully,
Thank you for your review! We're delighted to hear that our app meets your needs. It's great to know our team member Shevaughn responded quickly and got everything running smoothly for you. Providing phenomenal customer service is very important to us.
Thank you for recommending our app!
Deepanjoy was very fast, very efficient and very helpful
Hi The Crafty Octopus Jewellery & Gifts,
Thank you for your feedback! We're delighted to hear that Deep provided fast, efficient, and helpful service. We strive to ensure our team offers the best support possible.
Thank you for choosing our app!
This app is able to make Shopify meet my customizing needs between my customers and myself.
Hi Laser Prints,
Thank you for your feedback! We're glad to hear that our app successfully meets your customization needs, enhancing the interaction between you and your customers.
We appreciate your support!
Fast response time!
Hi Sabi Boutique,
Thank you for your review! We're glad to hear that you appreciate our fast response time. Providing timely support is very important to us.
Thank you for trusting us!
Great app! Easy to deal with. Plus customer care is on the highest level. Highly recommend!
Hi Club Shop Cuchulainn,
Thank you for your feedback! We're glad to hear that you're satisfied with the app and our customer support. Providing top-notch service is one of our core values.
Thanks for being a valued user!