Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization options, including the ability to charge for extra features. It's praised for its user-friendly interface, seamless integration with Shopify themes, and reliable performance. The customer support team is noted for their responsiveness and expertise. Many merchants credit the app with increasing sales and improving customer experience, solving specific business challenges like adding delivery dates or enabling product personalization. The pricing is seen as reasonable, with value even in the free plan. It's particularly recommended for businesses needing extensive product customization options.

July 24, 2023

In the beginning, it took about 5 minutes to understand the functions. The support has additionally answered the last questions very quickly and helpfully. Individual adjustments were even made within 10min after the request.
Thanks for the quick help, we will test the "product options" and see how the store users like it. Keep up the good work

Hook, Slice & Friends
Germany
About 5 hours using the app
Product Customizer replied July 26, 2023

Helo Hook, Slice, and Friends,

Thank you for your 5-star review. It is great to hear that you were able to utilize our support team to help you understand the functionality of Product Options & Customizer and get quick resolution to your needs. Your store looks great!

Stephanie & the Customer Support Team

June 21, 2023

I am building my own store and purchased this app without knowing anything about how to set it up. With messenger, I was up and running quickly, just minutes for someone to answer and willing to help. Shevaughn was my lifeline on this! Great App and Great Service!

Nooga Brand
United States
2 months using the app
Product Customizer replied June 22, 2023

Hello to our friends at Nooga Brand

Thank you for the glowing review. We're thrilled to learn that Shevaughn was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Product Customizer Support Team

June 3, 2023

excellent app, so easy to use, so i would definitely recommend! and if you do have any issues the customer service is excellent and very very quick!!!

Five on 3
United Kingdom
Almost 8 years using the app
Product Customizer replied June 5, 2023

Hello to our friends at Five on 3

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

October 17, 2023

un peu compliqué pour moi mais le service client m'a bien aidé

Fast&Tuned
France
About 23 hours using the app
Product Customizer replied October 18, 2023

Salutations rapides et accordées,

Merci d’avoir laissé cette critique fantastique ! C’est formidable d’apprendre que vous avez bénéficié d’un excellent service et que vous avez pu obtenir ce dont vous aviez besoin à partir des options de produit et de l’outil de personnalisation. Faites-nous savoir si vous avez besoin de quoi que ce soit !

L’équipe d’assistance des options de produit et du personnalisateur

May 11, 2023

We use this app really well. The support has been amazing - they sorted out my issue with a theme update in 10 mins really well.

Though for future advancements - I'd love if there was a way of moving the data or downloading it to support our order management system in some way as the business has grown.

Solesmith
United Kingdom
Over 6 years using the app
Product Customizer replied May 15, 2023

Hello to our friends at Solesmith

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

June 27, 2023

Aman was very helpful and understanding of my frustrations. He was able to get the app working in no time. I am happy that I can now offer customized products to my customers.

silverlitecreations
United States
29 days using the app
Product Customizer replied June 27, 2023

Hello Silverlitecreations,

Thanks so much for the positive review! We are so glad that you found our app helpful and Aman was able to assist you in getting the app up and running. Your collection of tumblers looks fantastic, we're so happy to see a great implementation of Product Customizer!

October 16, 2023

I downloaded and installed the app for a one month free trial as they state. And the app didn't match my theme. Even though I removed it immediately, they charged me $19.90, and when I asked for a refund, they rejected me. Not recommended!

שמלה קלה
Israel
About 3 hours using the app
November 16, 2023

Works as expected and the support team are v quick and helpful

Teerific
United Kingdom
About 2 hours using the app
Product Customizer replied November 17, 2023

Hi there Teerific,

We appreciate your positive review. Thanks for recognizing the app and the support team. We strive for being as quick as possible and giving you the solutions you are looking for.

The Support Team

Edited June 13, 2023

These guys were brilliant, understood what I was trying to achieve and helped me through the process start to finish, with professionalism, skill and a bit humour.

These guys were brilliant, 7am, they jumped on a call and helped make some modifications after customer feedback. Polite, professional and know their stuff!

Thanks again

My Store
United Kingdom
3 months using the app
Product Customizer replied June 6, 2023

Hello to our friends at My Store

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

May 15, 2023

Love this product, easily lets you customize each product and create add on pricing.
Has worked flawlessly and the one time I had an issue it was resolved in minutes..

Highly recommended !

Elegant Temptations Bakery
United States
Over 2 years using the app
Product Customizer replied May 16, 2023

Hello to our friends at Elegant Temptations Bakery

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team