Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

March 16, 2024

Excellent app and support. This app might seriously have the best customer support ever. The app works great very easily and whatever you can’t figure out, they help you quickly super recommend.

Marianella
United States
16 days using the app
Product Customizer replied March 18, 2024

Hi Marianella,

Thank you so much for taking the time to leave us this review! We are so happy to hear that you had such a positive experience with our support team. All of our team members go above and beyond for our merchants and we are thrilled when this effort is recognized. Thanks again, and please always feel free to reach out to us!

January 30, 2024

The best part about this app, is the fast and super friendly support I got any time I sent a chat request.

Customer support is always greatly appreciated.

Cocoita
Mexico
2 months using the app
Product Customizer replied February 1, 2024

Greetings Cocoita,

Thank you for acknowledging our support team and leaving this great review. We are happy that you received quick resolution to your chat request and were able to get the help tht you needed. Do not hesitate to reach out to us anytime you need.

The Support Team

April 4, 2024

customer support is very fast and helps with any and all issues in a timely manner.

Mathewson Standard
United States
5 months using the app
Product Customizer replied April 5, 2024

Hi Mathewson Standard,

Thank you for recognizing our customer support team. We take great pride in providing the best service possible for our merchants. Thanks again, and always feel free to reach out to us!

April 8, 2024

The person who helped me was great. I sell personalized party supplies and needed multiple customized fields for my customers to enter in their information.

He was able to set it up in about 30 minutes or less for me. Thanks so much!

Modrn Bliss Creations
United States
3 days using the app
Product Customizer replied April 10, 2024

Hi Modrn Bliss Creations,

Thanks for taking the time to leave us this nice review! We take great pride in offering the best service possible and are thrilled to hear that we've hit the mark here. Thanks again!

February 7, 2024

It was an experience he walked me through the process and made it as easy as possible he solved my issue thank you!

Trending products you will love
United States
About 2 months using the app
Product Customizer replied February 9, 2024

Greetings Trending products you will love,

We appreciate you leaving us this review and acknowledging the support you received. It is great that you had a good experience and we want you to know that we are here for you, for anything.

The Support Team

March 22, 2024

I am new to shopify and setting it up the way I wanted, wasn't perfect. Having an app like this really made my site customized the way I wanted it. Support for this app is awesome too, they messaged me and walked me through a few things that would improve how I set everything up - they checked code for issues I thought I was having and went above and beyond. Highly recommend.

Board & Block Co.
United States
1 day using the app
Product Customizer replied March 25, 2024

Hi Board & Block Co.

Thank you for this outstanding review! We thrilled that you found our app to be so useful. Thanks in particular for the kind words about our support team, we take great pride in offering best in class service. Cheers on your new shopify store!

February 19, 2024

Amazing customer service from Shevaughn and Amand. I really appreciate all of their help in getting this set up.

Signature Sweets by Amanda
United States
24 days using the app
Product Customizer replied February 21, 2024

Hi there Signature Sweets by Amanda,

Thank you for leaving us this 5-star review! We appreciate that you acknowledged the amazing support you received from Shevaughn and Aman. We strive to offer the best customer support ever to take the strain away from our merchants so they can get to business. Do not hesitate to reach out to us at anytime!

The Support Team

March 12, 2024

I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend

Sleyed
United Kingdom
About 21 hours using the app
Product Customizer replied March 14, 2024

HI Sleyed,

This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.

If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!

April 15, 2024

Helped me create custom fields without any issues, support replies fast also.

Hines+Young
United States
11 days using the app
Product Customizer replied April 16, 2024

Hi Hines+Young,

Thanks for the 5 star review! We're thrilled you had an easy experience utilizing the app and received speedy support from the team behind it. Cheers and happy selling!

January 24, 2024

First time user here. Amazing support, very friendly and helpful and fast. I'm gonna stick around.

Custom Additions
Germany
3 months using the app
Product Customizer replied January 26, 2024

Hi there Custom Additions,

Thanks for leaving us this review and we are glad you are here! Our support team strives to give the best customer experience ever and if you need us for anything, please do not hesitate to reach out!

The Support Team