Reviews (1,022)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Shopify store customization, especially for custom apparel and personalized gifts. It features a user-friendly interface, conditional logic for streamlined shopping, and template saving for efficiency. The app integrates well with various themes and setups, and the support team is praised for their quick, effective assistance.

April 3, 2025

Very responsive and was able to help me get this set up for my store. Definitely recommend!

Simply the Best by Nicole
United States
Over 1 year using the app
Product Customizer replied April 25, 2025

Thank you so much for the review! We're glad we could help get everything set up smoothly for your store. We truly appreciate the recommendation and are always here if you need further assistance.

March 9, 2025

I would rate them 10-stars. The best customer service. even at midnight they were promptly up there resolving a query I had at midnight. Fast resolution. Excellent customer service.

www.barfindia.com
India
About 1 month using the app
Product Customizer replied April 7, 2025

Thanks for the review! We are ecstatic that our support team provided you with an excellent experience.

September 9, 2024

This app is great. As a personalized gift shop having multiple customization options for each product is crucial and helps make buying more seamless for the customer. I like how I can set up different options to make it easier to add them to future product listings. Their customer service is fantastic! Any time I have needed help they are quick to respond and fix the issue!

Krafts & Kettlebells - Shirt Shop & More
United States
Over 3 years using the app
Product Customizer replied September 12, 2024

Hi Krafts & Kettlebells - Shirt Shop & More,

Thank you for your feedback! We're delighted to hear that our app meets your needs. We’re glad that the option setup feature helps streamline your product listings and that our customer service has been quick and responsive whenever you need assistance.

Your satisfaction is important to us, and we appreciate your trust in our app!

April 8, 2025

Fantastic support, no waiting time and immediate response. Cristal helped me with all my wishes and implemented them right away. Thank you, Cristal!

Studio Clair
Germany
About 24 hours using the app
Product Customizer replied April 25, 2025

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our support team. Cristal will be thrilled to know she could help you so quickly and meet all your needs right away.

February 4, 2025

I just spent some time chatting with Shevaugn and he was fabulous. He was very gracious about allowing me to check out other apps that may work better for me. After researching it, I decided to use thier app. I loved the personal service and there was not wait time to get help. Thank you, this is a great aapp.

PickleballDinkDinkSmash.com
United States
About 2 years using the app
Product Customizer replied February 19, 2025

Thanks for the review! We are pleased that Shevaughn provided you with white glove support.

May 23, 2025

Etienne was very helpful with setting my app right and all the options I needed. Clear app and easy to use. Thank youu very much

Lily & Simon
Hong Kong SAR
About 1 hour using the app
Product Customizer replied May 27, 2025

Thank you so much for your kind words! We're thrilled to hear that Etienne was able to help you set up your app just the way you needed.

We're glad you find the app clear and easy to use. If you ever need anything else, we're always here to help!

March 21, 2025

Amazing support and a great app that finally resolves my issue of limited variants ! Would recommend :) Also supper prompt and helpful support staff that resolved the issue and made the whole process extremely easy to deal with

Vintage Comics
United Kingdom
31 minutes using the app
Product Customizer replied April 7, 2025

Thanks for your review! We are happy our app was able to assist you in overcoming your variant limits.

July 16, 2025

It was super easy to set up, and the customer service is top-notch.

Autorad
India
About 2 hours using the app
Product Customizer replied July 23, 2025

Thank you so much! We're happy to hear the setup was easy and that you had a great experience with our customer service. We're always here if you need anything!

September 11, 2024

I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!

Signs by Caitlin
United States
Over 8 years using the app
Product Customizer replied September 16, 2024

Hi Signs by Caitlin,

Thank you for sharing your experience! We're thrilled to hear that you've been with us for years and that our team was able to assist you promptly. Delivering outstanding customer service is very important to us, and we're glad we could resolve your issue quickly.

We appreciate your continued trust in our app!

Edited June 22, 2025

Fantastic customer service!!
I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient

-it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do
Definitely recommend

Chuck and Bertie
United Kingdom
7 months using the app
Product Customizer replied November 19, 2024

Hi Chuck and Bertie,

Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support.

We truly appreciate the recommendation!