Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

October 16, 2024

Fantastic assistance.He was so patient and kind and I truly appreciate his help. Very knowledgeable and so happy to help. Thank you so much for your time.

Lucky Dooby Doodle Store
United States
4 months using the app
Product Customizer replied October 21, 2024

Hi Lucky Dooby Doodle Store,

Thank you for sharing your experience! We're delighted to hear that you received such patient and kind assistance. It's great to know that the support was helpful and knowledgeable. Your satisfaction is our priority!

We appreciate your kind words!

November 11, 2024

Once the app was set up correctly, it seems to work great.

Apex Performance Premier Racing Outfitters
United States
4 days using the app
Product Customizer replied November 19, 2024

Hi Apex Performance Premier Racing Outfitters,

Thank you for sharing your experience! We're glad to hear the app is working great for you.

We appreciate your feedback!

October 14, 2024

This app is great and offers multiple options for customizing each product! The support has been fantastic, the are very knowledgeable, responsive, and proactive!

My Side Bedding
United States
3 months using the app
Product Customizer replied October 21, 2024

Hi My Side Bedding,

Thank you for your feedback! We're glad to hear that you're enjoying the app and its customization options. It's wonderful to know that our support team has been knowledgeable and responsive in assisting you!

We appreciate your support!

January 20, 2025

Thank you very much. It is a very successful and healthy application.

3KMarble
Türkiye
About 1 hour using the app
Product Customizer replied February 19, 2025

Thank you for your feedback! We are happy that our application suits your needs.

November 12, 2024

Fantastic customer service!!
I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient

-it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do
Definitely recommend ✨⭐

Chuck and Bertie
United Kingdom
1 day using the app
Product Customizer replied November 19, 2024

Hi Chuck and Bertie,

Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support.

We truly appreciate the recommendation!

November 6, 2024

yall just make it too hard to put the variant options there...and the variant otptions arent even working on the theme...usually we suppose to go to apps embeded and turn this on to work..but the app isnt even there.

Huoroi
Australia
2 days using the app
Product Customizer replied November 19, 2024

Hi Huoroi,

Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve had trouble with the variant options and the app’s integration into your theme.

It seems there was some confusion regarding the setup, and we sincerely apologize for any inconvenience caused. We’ve tried to assist but haven’t received a reply, so we’re still here to help get everything running smoothly.

If you’d like, please reach out again and our team will be more than happy to walk you through the process and ensure the variant options are properly configured.

Thank you for your understanding, and we look forward to hearing from you soon!

Best regards,
The Support Team

November 4, 2024

Shevaughn was great at explaining how the app worked! Excited to incorporate it into our store! Thanks again :)

SBG Home & Design
United States
3 days using the app
Product Customizer replied November 13, 2024

Hi SBG Home & Design,

Thanks for your feedback! We’re thrilled to hear that Shevaughn was able to explain everything clearly. We’re excited to see how you incorporate the app into your store!

Enjoy boosting those sales!

September 11, 2024

I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!

Signs by Caitlin
United States
Over 8 years using the app
Product Customizer replied September 16, 2024

Hi Signs by Caitlin,

Thank you for sharing your experience! We're thrilled to hear that you've been with us for years and that our team was able to assist you promptly. Delivering outstanding customer service is very important to us, and we're glad we could resolve your issue quickly.

We appreciate your continued trust in our app!

September 17, 2024

PC helped me a lot today with refreshing my app on my new Shopify theme! He was very helpful and I appreciate his time and assistance a lot. Thank you!

Balloons Etc
Australia
About 4 years using the app
Product Customizer replied September 18, 2024

Hi Balloons Etc,

Thank you for your feedback! We're thrilled to hear that our app was helpful for you and satisfied your needs.

Thanks for trusting us!

November 8, 2024

Deep Das is a very kind and friendly person. He helped me fix my problem within minutes. Thank you so much for the great service!!

Mindify
United Arab Emirates
About 24 hours using the app
Product Customizer replied November 13, 2024

Hi Mindify,

Thank you for sharing your experience! We're glad to hear that Deep provided quick and friendly assistance. It's great to know your issue was resolved swiftly.

We appreciate your support!