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Great Product. Wonderful customer service!
We use this app on several of our stores and it is very useful for us. There were some updates with Shopify itself recently which caused some glitches and impacted the way that apps such as this would work but Rewardify was quick to fix this. I reached out to support for some assistance customizing the look of the store credit button in our cart and Jesse was quick to respond and very helpful.
Was great for a long time but now is buggy, somtimes not removing credit that is process through our point of sale, causing huge losses if it is not caught. Also experience blank screens frequently and a failure to load requiring us to close the app and reopen it. Moving to a different credit system to hopefully resolve these issues
I sincerely apologise for the inconvenience you faced. Unfortunately these issues were related to underlying Shopify bugs - the issue you were seeing was most likely related to this open ticket https://github.com/Shopify/shopify-app-bridge/issues/146
Unfortunately this issue is beyond our control and depends on Shopify's underlying technology to be sound
We used this app before and it worked perfectly, we have had it installed several months now and it doesn't work properly every time we click on the app from the POS it takes staff to our back office, not the app. Our staff literal are looking at the back office when they click to look at customers Rewardify account. We have emailed about this issue several times with no resolution.
I really apologise for the issues you've faced but you have yet to reply to any of our emails asking for more information. Requests for having a call to discuss further have also been met without any response. We are not even sure if you are even receiving our replies. Please reach out directly to support@rewardify.ca. We also mentioned we were willing to provide a refund for the affected months of service, to which you have also not responded.
I can't say enough good things about this app! It let's customers use store credit just like cash - no coupon code required! This was exactly what we were looking for!
Like everyone else says here, Jesse is awesome! You will not regret it!
Great App! We use this on a regular basis for customer service and find customers prefer getting store credit vs. a coupon code. We've also integrated this through a webhook to our 3rd party referral program and it works great! Customers love earning store credit. Very easy to integrate.
Jesse was also fantastic with on-boarding helping us style the tool. The interface is easy to use and requires minimal setup time. Some dev work required if you'd like to customize your account page.
You can see our live integration here if you're logged in:
www.vitruvi.com
We also integrated rewardify into our referral program which you can see here:
www.vitruvi.com/pages/refer-a-friend
Purchased this App as a bandage because shopify lacks the Core feature "Store Credit," and this app is so finicky, half of the time it doesn't work. It is so embarrassing. Makes our business look so unprofessional. After I issue store credit and send out email to customer the credit magically Disappears. Not that user freindly as well. Sucks big time. will have to look for some other app that really works
I do apologise for the inconvenience and frustration you and your customers experienced. The Customer Experience our app provides needs to be configured specifically for your theme. There could also be conflicts with other apps that operate at checkout. It sounds as though your customers were simply bypassing our functionality altogether. There are options to mitigate against this, unfortunately we did not have the opportunity to look into your issues further.
We have had a great experience with Rewardify and the app developer Jesse has been very helpful throughout the setup process. Above and beyond service, extremely responsive and incredibly easy to work with! He not only added a Mandrill feature to Rewardify for us but also walked us through the entire set up process and helped resolve any issues we were having. Looking forward to using this great app!
This app is TRASH. PLEASE DO NOT USE.
Needed this as an option for my store support. But couldn't figure it out. (I'm pretty tech savvy).
Instructions are unclear. I contacted support, they COULDN'T EVEN HELP! WORST APP I've encountered. They just told me to delete/uninstall the app. 0/0 if I could.
Unfortunately, the client did not have the patience to allow us to configure the app for their theme. They emailed and requested we refund them, when they were never charged to begin with. I do apologise for the inconvenience you experienced. Due to numerous installation requests, we do require a few days before we can setup the Customer Experience.