Reviews (92)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
July 29, 2021

For us as a shoe brand the perfect tool for managing and analysing returns. Especially the smooth process of managing exchanges will help to keep our customers happy. Onboarding was easy, customer support is great.

Schmick eShop
United States
2 months using the app
May 22, 2023

RICH Returns is a simple yet effective returns solution that meets our every need. We would like to see some more customization options for the "internal" dashboard (i.e. updating columns, filtering returns, etc.). The support team is phenomenal, and always responds to queries in a timely manner. Would reccomend RICH to any customer-oriented teams.

Echelon Fit US
United States
2 months using the app
Rich Returns & Exchanges replied May 22, 2023

Thank you so much for your 5 star review! We are truly grateful for your kind words and thrilled to hear that RICH Returns was able to meet your every need. We also appreciate your feedback/suggestions about the internal dashboard and the great support team. Thank you again!

January 16, 2020

What a great app! For my fellow dutch shopify owners, dit is een app die ik je zeker wil aanraden voor je retour procedure.

Sandra Online
Netherlands
About 2 months using the app
May 2, 2023

Support from Andrej has been superb in clearing up my confusion and queries.After researching a few return apps...no regrets going with Rich.

Vanto
South Africa
About 2 months using the app
Rich Returns & Exchanges replied May 4, 2023

Thank you so much for your 5-star rating! We are so pleased to hear that your experience with our return app was great and that Andrej has been fantastic with his support in helping you clear up confusion and queries. It means a lot to us to hear how happy you are and we are glad you have no regrets going with us. Thank you again for your wonderful review!

October 5, 2023

Support has been great! I'm new to Shopify and therefor new to Rich Returns. Andrej from support provided EXCELLENT service and stood by to help me solve some setup problems. Even when I was finished, or thought I was finished, he proactively monitored my account for problems and reached out with the solution right away. So far I am very impressed with the product & service!

Smart Dreams
United States
About 1 month using the app
Rich Returns & Exchanges replied October 10, 2023

Thank you for your 5-star rating and for your kind words about Andrej's excellent service! We are delighted to hear that you are finding Rich Returns easy to use and appreciate your kind words regarding Andrej's proactive monitoring of your account and his tireless efforts to ensure you have a great experience with our returns and exchanges app.

February 7, 2024

Excellent app and even better customer support! Very easy to set-up and get going and if you have any questions, the team is very responsive and supportive! Highly recommend with no reservations!

Thermo Recovery Wear
United States
About 1 month using the app
Rich Returns & Exchanges replied February 21, 2024

Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you found the set-up process easy and that our customer support team exceeded your expectations. Providing excellent customer support is a top priority for us, and we're glad to know that it made a difference for you. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to continuing to meet your expectations.

April 28, 2020

Works perfectly for us. We ship both smaller items that fit USPS’s First-Class Mail as well as items over 1lb where we need Priority-Mail. This returns app has a functionality for USPS in place to choose the cheaper rate based on the weight which really helps us reduce costs for return labels. Laura helped us with the setup, really happy with the end result and our workflow for returns.

BROOKS
Austria
25 days using the app
October 18, 2022

We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!

Lizard Tail Belts
United States
25 days using the app
Rich Returns & Exchanges replied October 20, 2022

Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help.

February 3, 2023

its super app i found difficulty in start but Andrej Janev help me alot to understand all the setting . Andrej you really help me a lot. Thankyou

Royal Threads
Canada
About 1 year using the app
Rich Returns & Exchanges replied April 17, 2023

Thank you for your 4 star review! We're thrilled to hear that Andrej helped you get started, and that you found our app to be super! We truly appreciate your kind words. If there's anything else we can help with, please let us know.

May 5, 2022

Great support, and simple functionality at a price point that works for us. Switched from Return Magic and sorted through a lot of other options before finding this one. Grateful. Thank you!

Têra Kaia
United States
15 days using the app