Rich Returns & Exchanges , 74 reviews

For us as a shoe brand the perfect tool for managing and analysing returns. Especially the smooth process of managing exchanges will help to keep our customers happy. Onboarding was easy, customer support is great.

What a great app! For my fellow dutch shopify owners, dit is een app die ik je zeker wil aanraden voor je retour procedure.

Works perfectly for us. We ship both smaller items that fit USPS’s First-Class Mail as well as items over 1lb where we need Priority-Mail. This returns app has a functionality for USPS in place to choose the cheaper rate based on the weight which really helps us reduce costs for return labels. Laura helped us with the setup, really happy with the end result and our workflow for returns.

We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!

its super app i found difficulty in start but Andrej Janev help me alot to understand all the setting . Andrej you really help me a lot. Thankyou

Great support, and simple functionality at a price point that works for us. Switched from Return Magic and sorted through a lot of other options before finding this one. Grateful. Thank you!

We're really impressed by Rich Returns and their developer support. We explored 5 other alternative apps beforehand and they were all either way overpriced or lacked the unique functionality that we needed and were not willing to adapt anything for us. Rich Returns has been adding and adjusting features we request within 24 hours. We highly recommend this app.
-@wolven

I used this app to move our current manual process of processing returns via customer-service to an automated system.

I really like how easy the app makes this process. I am not very technical to say the least and yet the interface is super simple in customizing all the settings to our liking. We sell luxury products so we want to provide extra service for our customers with a pre paid return label which I could setup through the app as well.

Thumbs up for the amazing support that helped me with an issue I faced.

very easy to use app. can add to the store easily. works as promised. support was great and helped me out. 5 stars *****

Rich returns is a good app, and Andrej has been incredibly helpful in troubleshooting any issues for us. W