Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

February 12, 2022

Support is excellent and the response time was super quick. I would definitely recommend based on the level of support offered.

Iris & Eve
United Kingdom
8 months using the app
TYDAL replied February 14, 2022

Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟Much appreciated, Kevin

June 4, 2023

Arianne was extremely helpful and kind, very rare to find these days, She helped me with my request, proposed to help with other things Rivo related and proposed enhancement on my store. mind blown

Mushies Lebanon
Lebanon
8 months using the app
September 1, 2022

Abbie help me today. Was very fast with responses very friendly and even gave me some suggestions. The help/ suggestions were greatly appreciated!

SNEAKEROYALTY
United States
8 months using the app
TYDAL replied September 1, 2022

We're so glad you love our customer service! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Much appreciated, Kevin

March 21, 2022

Great app, and great support. The app does everything it said it would and is easy to use and modify.

Green Beanz
Australia
8 months using the app
TYDAL replied March 25, 2022

We really appreciate the 5-Star review! These reviews make our day here. 😊 Cheers, Katherine

June 4, 2022

Customer service was fantastic, and an overall pleasant experience, thank you Trish for the referral app.

shamartcreations
United States
8 months using the app
TYDAL replied June 6, 2022

We're so happy to see that you had a great experience with us! 😍We're always striving to help you and your business succeed! Thanks, Kevin

November 25, 2022

Excellent customer service and support staff waiting to assist with technical knowledge and expertise via chat.

Artisan The Goat
United States
8 months using the app
TYDAL replied November 26, 2022

Awesome! We appreciate you leaving a 5-star review! If there's anything else we can do, just let us know. Best wishes, Kevin

May 17, 2023

The customer service is very good, and this app has greatly met our needs and played a very important role in improving our sales

FITUEYES
United States
8 months using the app
TYDAL replied May 17, 2023

Thank you for your feedback! We're glad to hear that our app has helped your business succeed. We're always dedicated to providing excellent customer service. Our team is always here to help if you need us. - Lea, Rivo Support Manager

October 17, 2023

These people are great!! Thanks for the help and support small business!

Victorant
United States
8 months using the app
TYDAL replied October 20, 2023

So glad we could lend a hand! Helping our customers is what we love to do. Thanks for your kind words! 😊
- Lea & Rivo Team

October 25, 2022

I chatted with Pete and he was really kind and helped me in what i wanted. Thank you so much for your effort and time.

Miramoon
United States
8 months using the app
TYDAL replied October 25, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

June 2, 2022

I am extremely pleased and highly recommend this app. I had the pleasure of chatting with Lance from email popups which was cool and heart-warming. Responses were quick and affective. I even gained a follower after talking with Lance. I really appreciate everything. 10/10

Evolving Legacy
United States
8 months using the app
TYDAL replied June 2, 2022

What a wonderful review! 🤩 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and 5-stars. 🙌 All the best, Kevin