Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

April 24, 2023

quick response , Abbie kindly fixed the problem, excellent support! A++++

rug fairy
United States
7 months using the app
TYDAL replied April 24, 2023

Thank you so much for taking the time to leave us a review! We pride ourselves on providing excellent support, and we're grateful for your A++++ rating! Please don't hesitate to reach out to us again if you need any further assistance. - Lea, Rivo Support Manager

July 6, 2022

Abbie was extremely helpful! The app works wonderfully, and the support team is great. I was able to solve a problem I was having within just a few seconds with their help.

tlabrand
United States
7 months using the app
TYDAL replied July 7, 2022

What a wonderful review! ✨ Thank you so much and we are here for you anytime. Greatly appreciate the feedback! 🎉 All the best, Kevin

November 10, 2022

I used this app to add Email Popups to my online store. Yaci helped me with all I needed and gave me excellent suggestions as well. She is the best. Thank you!

Pulsefy
United States
7 months using the app
TYDAL replied November 10, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin

May 18, 2023

Abbie is amazing!! I had so many questions, as I'm not very savvy with technology, and she patiently and expertly guided me through the process of setting up a pop-up on my website. Totally recommend using Rivo. This level of online support makes such a difference to people like me, well done :)
Fiona
Newmero NZAU

Newmero
New Zealand
7 months using the app
TYDAL replied May 19, 2023

Thank you so much for your kind words! We're happy to hear our team was able to provide you with the assistance you needed. We appreciate your recommendation and hope to continue providing excellent service to our customers! - Lea, Rivo Support Manager

November 15, 2022

I definitely give this app 5 stars! Abbie was more than helpful in setting up my Email PopUps. You will definitely wont regret it. She went above and beyond to set me up.

Nicoledezigns
United States
7 months using the app
TYDAL replied November 15, 2022

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our support and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! ❤️ Much appreciated, Kevin

June 1, 2023

Amazing support and amazing app. Mica helped me in few minutes and was super helpful. Really appreciate the amazing work you guys put out.

Ruff Toys
Canada
7 months using the app
TYDAL replied June 2, 2023

Thank you for your wonderful feedback! We take pride in going above and beyond for our customers and we really appreciate your support and are working hard to keep exceeding your expectations! - Lea, Rivo Support Manager

August 18, 2022

Thank you Arianne, you have been very helpful, Great app! I will certainly be using the Loyalty programme sometime later and will surely consider your services.....

Anav
United Kingdom
7 months using the app
TYDAL replied August 18, 2022

Thanks for the 5-Star review! We are so happy that you have enjoyed your interaction with us. Let us know anytime if you need further help along the way! 😊 Best wishes, Kevin

April 24, 2022

Abbie Is amazing with the customer service! She helped me very quickly and made me feel very comfortable during the process. I usually do not write reviews but this experience was too great to not speak of! Thank you Abbie for the help. You made my night :)

Midnight Dept.
United States
7 months using the app
TYDAL replied April 25, 2022

This review made our day! We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

December 7, 2022

Had a great chat with Abbie. She was very helpful and attentive to what I needed. Her responses were professional, friendly and on point. I hope to speak with her again if I need assistance in the future.

KOOSKADOO
United States
7 months using the app
TYDAL replied December 7, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

October 18, 2022

I will start using this app anytime I build an ecommerce store. The team is very professional and helpful.

NEVER AGAIN ATHLETICS
United States
7 months using the app
TYDAL replied October 18, 2022

Thanks so much for choosing our app and for the 5-star review! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin