Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

August 1, 2022

Such a great free app. They were very friendly and helpful with my question. Great customer service, thank you!

mytherapybuddyjournal
United States
Almost 2 years using the app
TYDAL replied August 2, 2022

Thanks for the 5-Star review! We greatly appreciate you using the app. Cheers, Kevin

October 24, 2022

Therese is a good person who help me a lot!
She have good suggestions to my store. EMAIL POP UPS | Opt‑In Popups is really useful.

KISTOY
Canada
Almost 2 years using the app
TYDAL replied October 24, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

July 22, 2022

I have never seen a customer service better than this, it was not an extra mile, it like 100 extra miles!

algiebapacks
Canada
Almost 2 years using the app
TYDAL replied July 22, 2022

This review made our day! 🤩 We're so pleased that you are happy with our customer service. Thank you so much for your praise, and we appreciate you sharing positive words about us! 🙌 All the best, Kevin

July 18, 2022

I wanted to try this app out to see if it would increase my sales. It's very easy to install and the customer service rep Pete was super helpful. He even removed the branding by rivo for free! I look forward to seeing how this app would increase my conversions.

FREONEX
United States
Almost 2 years using the app
TYDAL replied July 19, 2022

Our number goal is to provide apps that not only skyrocket your sales but are an asset that will continue to contribute to your business's success and goals. Thank you so much for using our app and for leaving 5-star feedback! 🙌 All the best, Kevin

November 6, 2022

Encontré esta app y me ha resultado muy buena, tienen un gran soporte y ayuda para su instalación. Es muy fácil de personalizar y funciona perfecto.

ÓLEO NATURA
Mexico
Almost 2 years using the app
TYDAL replied November 9, 2022

¡Muchas gracias por elegir nuestra aplicación! 🤩 ¡Estamos muy emocionados de ser parte del crecimiento y éxito de su negocio! Si necesita algo, háganoslo saber. Saludos, Kevin

September 10, 2022

Customer service is beyond amazing thank you so much Riva. You made my night, so caring and kind. I will definitely recommend you to everyone i know.

Chaos and Stickers
Australia
Almost 2 years using the app
TYDAL replied September 12, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

June 1, 2022

Amazing experience with Rivo! At first when I went to chat with support, I was taken back because I thought I would be typing to a robot. To my surprise, I was connected with Abbie who was absolutely incredible. She not only quickly and effectively assisted me with the issue I brought to support, but she also provided me with valuable feedback on how I could improve my site. I hope everyone gets connected to Abbie!

Elephant & Ox
Canada
Almost 2 years using the app
TYDAL replied June 1, 2022

We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

December 12, 2022

it is very easy to use plus the customer service is really nice and they were very helpful the answered every question

Simply Gorgeous Hair and beauty Boutique LLC
United States
Almost 2 years using the app
TYDAL replied December 12, 2022

We are so happy you are enjoying our app and services so far! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

October 7, 2022

My customer service person (Lance) was super helpful with my question and solved it immediately! Can't wait to test out this app!!

What a Cutie
United States
Almost 2 years using the app
TYDAL replied October 10, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. Let us know anytime if any questions come up or if we can help along the way! 😊 Best wishes, Kevin

November 19, 2022

This app is great and customer service support person is very friendly and helpful. Thanks so much!

Drift Up Clothing
Canada
Almost 2 years using the app
TYDAL replied November 21, 2022

Thank you for the 5-star review! Cheers, Kevin