Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

January 30, 2023

Everything was great thanks to Paul.

Quick support from Rivo, and a great attitude as well. I will continue using this app.

Pax & Beneficia Coffee
United States
1 day using the app
TYDAL replied January 31, 2023

Thanks so much for the review, Pax & Beneficia Coffee team! We'd like a chance to see how we could have made your experience a 5-Stars. Or if there's anything we can help you with, please feel free to let us know. 🙂 Best regards, Kevin

April 29, 2022

Betty was so amazing, she took her time to answer all my question and sent me great information wow.

smuniqueshirts
United States
About 1 hour using the app
TYDAL replied April 29, 2022

We're so glad that you are happy with our service. Thank you so much for the positive review! All the best, Kevin

December 16, 2022

Pete was awesome! He was very kind and helpful. He spent his time showing me the Rivo product, and that matters. I loved the app! It was very easy for me.

The Quirk Label
United States
About 1 hour using the app
TYDAL replied December 19, 2022

Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin

October 7, 2023

So friendly and helpful! My issue was resolved quickly

Pretty Peninsular
United States
About 1 hour using the app
TYDAL replied October 9, 2023

Thanks for your kind words! We're glad we could assist you promptly. We're always here to help!
- Lea & Rivo Team

April 22, 2023

the support was perfect. Jel gave me very fast and competent information and offered me her help. thank you so much

Attired
Switzerland
About 1 hour using the app
TYDAL replied April 24, 2023

Thank you for taking the time to leave a review! Our team is always here to assist you whenever you need it. Have a great day! - Lea, Rivo Support Manager

February 5, 2023

I am so happy with my experience so far. Arianne was super supportive and helpful, + patient and kind. Thank you so much!!

foonie
Canada
About 1 hour using the app
TYDAL replied February 5, 2023

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Best wishes, Kevin

November 29, 2022

Fast and very convenient. Looks great in store and the app has great support! Jel (from the chat support) was very kind and answered my questions fast and helped me. Thank you again! :)

KOMPOTSHOP 🍇
Bulgaria
About 1 hour using the app
TYDAL replied November 29, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

June 5, 2023

Paul was super helpful in getting my request fulfilled quickly. He even helped provide some tips in order to improve my store! Definitely recommend using this app.

Lucy Lovely
United States
About 1 hour using the app
TYDAL replied June 5, 2023

Thank you for your feedback! Our team always aims to provide not just solutions, but also helpful advice to improve user experience. Don't hesitate to reach out if you need any assistance in the future. - Lea, Rivo Support Manager

February 5, 2022

Very nice support and very nice service. Its very user friendly to use and i can recommend this app to everyone.

Orkan Çe
Germany
About 1 hour using the app
TYDAL replied February 7, 2022

Thanks so much for the 5-stars and for recommending us to the community! 🎉 All the best, Kevin

Edited May 9, 2022

Great customer support!! App works as designed, and they are very helpful! Great for email popups, and similar requirements. James is great!!

Antique Candle Co. - Wholesale
United States
About 1 hour using the app
TYDAL replied May 9, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 😊 Thanks, Kevin