Reviews (4,642)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.

July 10, 2022

I just installed the app & so far, so good. I replaced another app with this one. Vicky was amazing with assisting me :)

BeYOUtifully Favored, LLC
United States
About 1 hour using the app
TYDAL replied July 14, 2022

Hi, BeYOUtifully Favored, LLC ! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience, so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please feel free to send us a message.
Best regards, Kevin

August 11, 2022

I've just started using it, but I can tell you the service support from Arianne was OUTSTANDING, she helped me quickly, perfectly, and was fun to work with (no seriously. GIFs with support staff? Unheard of fun)

GothFromHoth Designs
United States
About 1 hour using the app
TYDAL replied August 19, 2022

Hi, GothFromHoth Designs team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience, so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please feel free to send us a message. We'd be happy to assist you.
Best regards, Kevin

July 1, 2022

5 stars for Lance, who helped me in an efficient and effective way. 4 stars because I haven't had the full Rivo experience yet in terms of effectiveness. Love how easy this was to set up!

Lunar Love Candle Co.
Canada
About 1 hour using the app
TYDAL replied July 4, 2022

Hey, Lunar Love Candle Co! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message.
Best regards, Kevin

November 7, 2022

Acabo de comenzar a utilizarla pero tiene buena pinta. Desde luego la atención al cliente es ESPECTACULAR. Pete fue mi ayudante y me ayudó con todas mis dudas y mas. Así da gusto.

VETTESSE
Spain
1 minute using the app
TYDAL replied November 9, 2022

Estamos muy contentos de que esté satisfecho con nuestro servicio de atención al cliente. 🤩 ¡Muchas gracias por las 5 estrellas! Si hay algo más que podamos hacer en el camino, no dude en hacérnoslo saber. Todo lo mejor, Kevin

November 3, 2022

This app was really easy to set up and I had amazing help from Pete when I need to ask a couple of questions. Very helpful and quick to respond.

Saint11crystals
New Zealand
42 minutes using the app
TYDAL replied November 3, 2022

Thank you for taking the time out of your day to leave us a review! Our team here at Rivo is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know, and we would be happy to see where we can improve. 😃 All the best, Kevin

February 8, 2023

Great customer support by Abbie! quick replies and help. precise and to the point, Recommended apppp!

GoActiveShop
Norway
29 minutes using the app
TYDAL replied February 9, 2023

Thanks so much for the review! Our goal is to exceed your expectations, and would love to hear your feedback on how we could have made your experience a 5-Stars. Just drop us a line anytime. Best regards, Kevin

May 10, 2022

voy a probar la aplicación para ver cómo funciona esto de los popup. Todavía no puedo decir si es o no útil. El servicion de atención es muy atento, eso sí.

Urdaibai Txakolina
Spain
26 minutes using the app
November 16, 2022

I WILL BE USING THIS APP FOR EMAIL MARKETING AND NEWSLETTER FOR THE PURPOSE OF DRIVING MORE CUSTOMERS TOWARDS TO BUY MORE PRODUCT

IT BE I APPAREL
United States
26 minutes using the app
TYDAL replied November 16, 2022

Thank you for taking the time out of your day to leave us a review! 😃 Our team here at Rivo is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know and we would be happy to see where we can improve. 🙌 All the best, Kevin

May 3, 2022

It works with shopify e-mail unlike many other pop-ups! Great! Only down side is I have automation using shopify mail setup so that when a new user signs up shopify will send them an e-mail. However sign-ups using this app don't trigger the automation. Otherwise would have given it 5 stars.

AVE Bags
Canada
25 minutes using the app
December 22, 2022

I haven’t used the app yet but it seems convenient for e-commerce websites. The person that assisted me did a great job of explaining and advising.

Velvet Liberty
United States
21 minutes using the app
TYDAL replied December 27, 2022

Hi Velvet Liberty team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin