Reviews (414)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost savings on shipping and product costs, and its efficient claims processing that often resolves within a week. It's noted for easy setup and seamless integration with Shopify, providing straightforward package protection and tracking. The app also offers excellent customer support with fast response times and helpful service agents, improving conversion rates and customer satisfaction, especially for high-ticket items by reducing shipping-related losses. It's highly valued for enhancing the customer service aspect of shipping and delivery.
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Great sales and account management teams, easy to work with and super simple to implement when you want to get started. Willing to work with you to make it work for your store.
Hello there,
Thanks for taking the time to write this great review. We are thrilled to hear you have a good experience using Route. We pride ourselves on giving world-class customer service.
If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Sincerely,
Bianca, customer service
It's a simple idea, yet effective. We really like that the app is free and it gives our customers an option to protect their order. We like the added tracking information and automated emails.
Hello,
Thank you for writing this wonderful review! We're happy to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers.
If you have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a great day,
Bianca, Customer Service
This app has been very helpful to our customers and saves us time and money. Easy to set up and help recourses are available.
Hello there,
Thanks for this kind review! We are happy to hear we have been able to save you some time! If you ever have any questions, don't hesitate to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us
Thanks,
Bianca, customer service
What a great peace of mind for both myself and my customers for easy, economical shipment coverage. A large percentage have opted to use Route for their shipments and we have had a great experience with this company.
We added this app to offer it to our customers as added insurance and made it to where they had to opt in for it. Since adding it to the site it has been used on nearly every purchase, with the customer requesting it at check out! Have had zero issues with Route and the added insurance makes both parties feel better about the transaction! A no brainer for e-commerce!
-Low Hertz Car Audio
Route Package Protection effortlessly resolves your order issues regarding lost, damaged, or stolen items at a very affordable price with just a few clicks through their claim portal. Zero hassle, instant solutions. Apart from that, you can track your order right to your doorstep. The staffs are very helpful and always find ways to help you resolve some concerns. The refund is just only for the item cost, not including any shipping costs. They cannot change the shipping addresses of the replacement orders if in case customers have an updated shipping address. So you need to contact the merchant to update it before the replacement order takes place. However, it gives us peace of mind especially if their orders are lost in the way, damaged while in transit, or even those were stolen or orders that are marked delivered but package are not received by the customers. Instead of us reaching out to our shipping partners to look for the orders and where are they or the whereabouts of the packages, Route is there to help us resolve the shipping issue instantly.
Route has allowed us to provide our customers unparalleled package protection as part of our Mythical Customer Care. We all sleep well at night knowing that Route is vigilantly on duty, ensuring our handcrafted leather goods are protected between the time they leave our hands to their arrival on our customer's doorstep.
Hi there,
Thanks so much for this wonderful review! We are so happy to hear that the ease and security Route offers have been game-changers for you and your customers.
We are equally delighted to partner with merchants such as yourself. Should you run into any future questions or needs, please let us know at: https://help.route.com/hc/en-us. We'd be happy to help however we can!
Hope you're having a great week,
Jordan, Customer Service
Great product, and a very helpful team. Especially our rep Justin!
Hi there,
Thank you for this great feedback! We're so glad to hear that you've found our Route team to be helpful, and that you've enjoyed working with one of our fantastic CSMs, Justin.
We appreciate your partnership, and hope you have a great day!
Skylar, Customer Service
Ahseante is amazing! Always responds and helps us whenever we have any questions or need assistance! :)
Hi there,
We’re so happy that you love working with Ahseante! We think he’s incredible, too.
In case you ever need an additional resource at Route, you’re always welcome to reach out to merchantsupport@route.com.
Wishing you a very happy holiday season!
Holly, Customer Support
Customer shipping and lost package claim processes have always been a pain in the butt. With Route, customer issues have been handled very promptly and to the satisfaction of both our customers and our internal team.
Hello,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service