Route: Post‑Purchase Platform , 358 reviews
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They installed it so easily and were nice to deal with when I couldn’t understand certain things. Now I can offer my customers shipping protection.
Hi there,
Thank you so much for sharing! Route prides itself on world-class, ongoing support for our merchants, and we're happy to hear your experience is up-to-par.
We're also glad to hear that our implementation team was able to help you with a quick installation, and that you and your customers are enjoying the peace of mind that Route package protection offers.
We love partnering with brands such as yourself, and we are pleased to protect your inclusive, socially responsible leisure products.
Should you run into any future implementation questions or otherwise, please feel free to reach out to our team at: https://help.route.com/hc/en-us. We'd be happy to assist!
All the best,
Jordan, Customer Service
Setting up Route was easy and effortless, and our customers really like it. We weren't sure if it would be something they would use so we leave the toggle off and let them manually toggle it, and we've had a lot of customers add it to their order. It's been helpful for them to track their order and easy for us if any packages get lost or damaged.
Hi there,
Thanks for your glowing review! We are so happy to hear that you've enjoyed the easy set-up as well the peace of mind Route offers, and that many of your customers are utilizing Route to both track and protect their packages!
We feel very fortunate to work with merchants such as yourself. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to assist however we can!
Hope you had a wonderful weekend,
Jordan, Customer Service
Route has been great to work with! Installation of the toggle switch on my checkout page was super fast and easy. They even coordinated with my fulfillment center to make sure that the skus were set up correctly with their system. Super great service! It makes my customers AND me really happy when we don't have to lose money on lost shipments.
Hi there,
Thanks for your wonderful review! We’re happy to hear that you’ve been enjoying Route and working with our team to get everything set up correctly and smoothly. We feel very fortunate to have you onboard with us!
If you should run into any future questions or issues, please feel free to reach out to merchantsupport@route.com and we’ll be glad to assist.
All the best,
Jordan, Customer Service
We have found Route app to be very helpful. Most of our customers purchase Route Protection, as the cost is minimal. This has protected us several times from losses due to lost and damaged shipments.
Hi there,
Thanks for the kind review! We are happy to hear you are happy with the service Route has provided. Route takes a lot of pride in offering great peace of mind for merchants and their customers through our package protection!
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, Customer Service
HIGHLY RECOMMEND! Get this app, it is a no brainer! It adds the trust factor that new customers need to buy on a random website! Even if you're an established brand, it's a great option/service to give your customers because of all of the craziness going on with shipping these days and theft of products on doorsteps. It costs you nothing and the customer has a choice to pay a minimal fee to get incredible protection, so you have nothing to lose. The app is not perfect, but they're trying to provide a great product that they're constantly improving as much as they can within the confines of Shopify's rules, are always very helpful and have great customer support. Give them a try and be patient if things aren't perfect right away. I've had Route since Summer 2020 and have definitely seen a boost in conversions and believe that Route contributed significantly to that increase in conversion.
Hello,
Thank you so much for the wonderful review! We couldn’t be happier to hear how much you have been loving working with Route. We know so many unexpected things can arise during shipping and we’re here to turn those experiences around for both you and your customers!
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Have a wonderful week,
Holly, Customer Support
The customer support is top, and the product team is constantly taking in feedback and making those updates to make the platform the best for both the brand and its customers!
Hello,
Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! We are fortunate to have partners who help us be better.
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, Customer Service
Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Hi there,
Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages.
We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products.
Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist.
Hope you're staying safe and healthy,
Jordan, Customer Service
Route provides great peace of mind for customers at reasonable rates. Customer service is available and ready to assist as needed.
Hi there,
Thank you so much for your positive feedback! We’re so happy to hear that you’re enjoying what we do best - providing customers with peace of mind.
As always, our Customer Service team is ready when you need us. If you have any questions that arise, please don’t hesitate to reach out to merchantsupport@route.com.
Happy Holidays,
Holly, Customer Support
This app has been amazing! It has removed a lot of customer service issues off of my team by offering insurance on the package. Route handles the customers claim and allows my team to focus on sales and shipping!
Hi there,
Thanks so much for your glowing review! We are so happy to hear your team and customers are enjoying the ease and peace of mind Route brings, especially as it allows you to focus on sales and shipping.
Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us and we'd be happy to support however we can.
We feel very lucky to work with merchants like yourself, and we look forward to continuing the partnership!
All the best,
Jordan, Customer Service
We have loved having route! It's great for our customers to have them easily be able to get a replacement/refund if anything goes wrong with their shipment. Especially around the holiday season. Most of them have been adding route to their purchases which helps our customer service team as well.
Hi there,
Thanks so much for this review and feedback! We have similarly loved working with your team and customers, and we are excited to continue our partnership throughout the holiday season and beyond.
Should you run into any questions or issues, please let us know at merchantsupport@route.com and we’ll be happy to assist!
Have a great evening,
Jordan, Customer Service