Overall rating
3.9
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
December 9, 2020

Route Has Been AWESOME
Easy to work with, save a lot of trouble for us.
Can't think of any reason not to use it.

AndaSeatCanada
Canada
Almost 2 years using the app
RouteApp LLC replied December 10, 2020

Hi there,

We are so thrilled that you’re loving Route! We’re equally as excited to be partnering with you and hope your customers are enjoying the extra peace of mind Route provides.

Should you need any assistance or have any questions, please feel free to reach out at merchantsupport@route.com at any time. We're always here to help!

Happiest of Holidays,

Holly, Customer Support

October 4, 2021

As the person who has to deal with pretty much every aspect of our brand's online business, Route is a godsend. Not only do we get to decrease costs associated with rogue shipments (replacement units, additional shipping, etc.), we also get to increase customer satisfaction at the same time. This, in turn, means that means I will have to deal with fewer upset customers. AND Route is free for merchants? It's a no-brainer. Literally every eCommerce store should be on board. And a special shout-out to Colton in eCommerce Partnerships as well. He has been communicative, helpful, and prompt in response every step of the way. 13/10, what's not to love? Very much looking forward to our continued partnership.

EpiladyUSA
United States
Over 1 year using the app
RouteApp LLC replied October 8, 2021

Thanks for taking the time to write the review! We're pleased to hear you are having a great experience using Route. We are proud we are able to hit your standard of support.

If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,

Bianca, Customer Service

March 7, 2021

Route is a Godsend for small business owners like us. We have had issues with the post office reliably delivering our packages and have lost a lot of revenue having to resend or refund orders. Being able to insure all our packages through route has boosted our confidence in sending out our orders. Thank you so much for this amazing service!!

Surreal Makeup
United States
Over 1 year using the app
RouteApp LLC replied March 8, 2021

Hi there,

Thank you for this lovely feedback! It is truly our pleasure to partner with you and provide peace of mind for your business, shipped products, and customers.

We are so happy to hear that Route has been a great support during some postal challenges. Should you run into any future snags or questions, please feel free to reach out to our team at https://help.route.com/hc/en-us and we'll be happy to help!

Hope you and yours are staying safe and healthy,

Jordan, Customer Service

August 27, 2021

Our experience with Route has been positive from the start. Helpful, knowledgable staff is always friendly and swift to respond to our needs. Submitting claims has never been easier for our team and prompt resolutions to issues provide value to our company and customers.

Get Maine Lobster
United States
Over 1 year using the app
RouteApp LLC replied September 10, 2021

Hello,

Thanks for the wonderful review. We are happy to hear to you have had a good experience using Route. We take pride in ensuring our team is helpful and offers peace of mind for merchants.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, customer service

August 15, 2019

The easiest and best thing we could have done for our site. Gone are the days of having to deal with the touchy verification of customer insurance claims. Route was up and running on our site within 48 hours. Since implementing, Route has improved our conversion rates, while providing our customers (especially those overseas) with a greater sense of purchasing confidence.

WANDRD
United States
Over 1 year using the app
December 8, 2020

Route has been great for the customers that have purchased it! Super easy to use and any issues I've had have been handled great. I wish there was a way to educate more customers on why they should do it. The only interesting thing I've seen while viewing my customer's behaviors is sometimes they get scared and back out of the sale when they see it automatically added. I wish you could do it on the back end somehow.

Asher Golf
United States
Over 1 year using the app
RouteApp LLC replied December 11, 2020

Hi there,

We’re so glad to hear that you and your customers are enjoying Route! We strive to make both of your experiences with us smooth and simple.

We would love to continue this conversation about optimizing your customers’ experience. Please feel free to reach out at merchantsupport@route.com. Our team will keep an eye out for your email so we can make sure our partnership has the best and biggest impact possible.

Have a wonderful day,

Holly, Customer Support

January 22, 2019

I honestly didn't think our customers would opt-in for Route because our price point is relatively small ($9-$32), however, surprisingly over 6% of our orders purchase Route. It's nice that it isn't any additional cost to us, but it is an additional service we can provide to our customer base. I think it can help breakdown any barriers for shoppers to purchase from us.

Thread Wallets
United States
Over 1 year using the app
June 10, 2020

Easy to use and easy for clients to opt out of. Super cheap piece of mind for clients and hassle free for the business owner because it costs you no money! Highly recommend.

Woodland Clothing Co.
United States
Over 1 year using the app
June 23, 2020

I love Route! I've been using the app for about six months and it's already protected dozens of my customers. They are easy to work with, super responsive and all around great guys and gals. I would highly recommend using it!

Empyre Off-Road
United States
Over 1 year using the app
Edited August 18, 2021

Route is great. Adding the app onto our website has helped us out a lot. It makes it easier for our concierges to assist clients with their lost or stolen orders. Routes agents are on top of things and have fast respond times. They are very willing to work with you.

Lashify
United States
Over 1 year using the app
RouteApp LLC replied March 22, 2021

Hello,

Thank you so much for leaving us a review! We are thrilled to hear that you’ve had a great experience and enjoyed our customer support team. Our team’s mission is simple - provide exceptional experiences to our merchants and customers alike! We have loved partnering with your team so we’re so happy to hear you have enjoyed it, as well.

It sounds like everything is going splendidly but should you run into any future questions or needs, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us and we’ll get you taken care of right away.

Have a great start to your week!

Holly, Customer Support