Route: Post‑Purchase Platform , 403 reviews

This app has been amazing! It has removed a lot of customer service issues off of my team by offering insurance on the package. Route handles the customers claim and allows my team to focus on sales and shipping!

Essential for any E-commerce at any stage, while offering shipping security to customers in pandemic times and the volatility of working with multiple delivery carriers. Simple to set-up and get started, with speedy support. Greatly helps to provide a relief mechanism both to customers, and triaging pipeline for the core CS Team. Super reasonable pricing for value provided - a no brainer vs. calling and waiting hours to be attended by shipping carrier telephone support or filing claims that go no-where fast. If you want to have professional level of shipping issue support, get Route!

My #1 App hands down in our Shopify store. Makes it super easy for customers to add insurance and requires zero work from the shop owner side. Claims are easily handled directly on the back end with the awesome Route support team. Don't go another day without this app.

Smooth implementation. No real advanced skills needed to operate. And straightforward for the customer to have peace of mind if any shipments has issues.

HIGHLY RECOMMEND! Get this app, it is a no brainer! It adds the trust factor that new customers need to buy on a random website! Even if you're an established brand, it's a great option/service to give your customers because of all of the craziness going on with shipping these days and theft of products on doorsteps. It costs you nothing and the customer has a choice to pay a minimal fee to get incredible protection, so you have nothing to lose. The app is not perfect, but they're trying to provide a great product that they're constantly improving as much as they can within the confines of Shopify's rules, are always very helpful and have great customer support. Give them a try and be patient if things aren't perfect right away. I've had Route since Summer 2020 and have definitely seen a boost in conversions and believe that Route contributed significantly to that increase in conversion.

Awesome APP

saved us thousands of dollars already

they are responsive and also provide great customer service

Amazingly useful app, no more are the days of sitting on hold with USPS, hunting down packages, sending customers through the wringer with some of these pesky shipping companies, and dare I say the end of friendly fraud! They're very easy to get into contact with, ask questions, get things done, and they make it so easy to send our customers directly to them! Our rep, Aaron is very prompt and incredibly helpful. I would recommend this company to anyone using a Shopify store, especially if you have issues with shipping, packages being lost, etc. Thanks Route!!

Great sales and account management teams, easy to work with and super simple to implement when you want to get started. Willing to work with you to make it work for your store.

It's a simple idea, yet effective. We really like that the app is free and it gives our customers an option to protect their order. We like the added tracking information and automated emails.

What a great peace of mind for both myself and my customers for easy, economical shipment coverage. A large percentage have opted to use Route for their shipments and we have had a great experience with this company.