Reviews (420)

Overall rating
3.8
Counts per rating level
  • 70% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
Edited April 28, 2021

Updating our review-unfortunately Route has had major bugs and customer service issues of late, and we are de-activating. The slow response times, denials for arbitrary reasons, and billing issues (double billing us multiple times) is worsening our customer service experience, not enhancing it. (ORIGINAL REVIEW: We had some initial bugs implementing Route, but customer support and partnerships ...

needed.
United States
6 months using the app
RouteApp LLC replied February 25, 2021

Hi there,

Thank you for your positive review! We're so pleased that our implementation, support, and partnership teams were able to work with you on solutions and features ...

February 19, 2021

Probably the worst app I've ever attempted to use. And their customer service is also not the best. I emailed them for a month as the app was bugging my checkout flow and I lost sells due to them, but I still wanted to use the app and their answer after making me wait this long was "I have just asked the implementation team about this issue and they let me know that it won't be fixed anytime soon ...

Banana Split DK
Denmark
2 months using the app
RouteApp LLC replied March 1, 2021

Hi there,

Thanks so much for relaying your experience to us. Our sincerest apologies for the implementation bug and delay as our team is working through a log of over 7k ...

August 12, 2020

Our relationship with Route was over before it began - a relentless and extremely presumptuous (borderline rude, to be honest) sales and onboarding strategy reflect poorly on your brand. Aside from your incredibly irritating sales team, the app itself really doesn't seem automated or useful enough to be worth it.

Striker Brands
United States
2 months using the app
Edited August 22, 2019

Route app works great even though it has some problem in loading sometimes. This needs to be corrected because a lot of time customers could buy the product and wouldn't even know such a thing existed on the store.

Verve-Hand Made
United States
6 months using the app
October 30, 2023

I’ve been using this app for my customers both United States and Jamaica and it was not until 3 days ago they blocked my check out button from my Jamaican customers. Why would you put a coding into my theme that made it difficult for some of my customers to check out? And the proof is there so this is not made up!

The Skin Bar JM
United States
About 2 months using the app
RouteApp LLC replied November 2, 2023

Hi there, we sincerely apologize for any issues you may have experienced with Route. Our number one priority is to assist directly with any shortcomings and ensure that any ...

August 25, 2021

We removed it because it was difficult for our customers to get in contact with their customer service and then they only offer refunds up to 15 days after an order is delivered. In the end it caused us more issues in customer service than before. Their setup on the site was pretty good and they helped us customize it, so giving them 2 stars instead of 1.

YoRo Naturals
Canada
5 months using the app
RouteApp LLC replied September 10, 2021

Hi there,

Thank you for bringing this to our attention. We're sorry your customers were having a difficult time reaching out to us. Order issues for packages marked " ...

October 30, 2020

This company gives a good sales pitch, but doesn't follow through. The experience for both the customer and on the admin side is sub par. Don't let this company represent your brand's customer service. It's especially not sufficient for perishable companies even though they claim that "we insure all kinds of perishable companies." We wasted a bunch of time on this. Don't waste yours.

Frozen Garden
United States
About 2 months using the app
Edited August 10, 2021

We heard about Route through ShineOn during a FB live session or zoom or something like that. We were made to understand that there was no cost to merchants and 1% of the cart value to be paid by the customer which seemed like a bargain based on what the big-boy carriers charge for "insurance" and how cumbersome their claim processes are. We couldn't see a downside. So we pulled the trigger. We ...

Said Beautifully
United States
4 months using the app
RouteApp LLC replied August 23, 2021

Hi there,

Thank you for the review! We’re thrilled to hear setting up Route was a simple experience for you. We are, however, sorry to hear the fees were not clear. We ...

March 28, 2019

Waste of time. The insurance option never appeared on the checkout and continuous efforts to get support never yielded any results. The app is a great idea and Shopify desperately needs a working app for shipping insurance but unfortunately this app is note ready for prime time :(

The Bubble Tea Company
South Africa
About 1 month using the app
July 28, 2023

I had to uninstall this app. It feels scammy. They would not credit me for purchases that were cancelled. There is no way to reconcile the charges. The customer service is non-existent.

Stay away.

Common Housefly
United States
About 1 month using the app
RouteApp LLC replied September 29, 2023

Hi there, we deeply apologize for any negative experience you had. Our number one priority is to assist directly with any issues and make things right for you. We will be ...