Reviews (419)

Overall rating
3.8
Counts per rating level
  • 70% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
July 29, 2022

Just downloaded Route for our store. I asked route to download their app on a duplicate theme to make sure things go smoothly. Horrible, many of their widgets are active on our LIVE THEME without me even knowing and made many bugs in our cart system. Lost more than half of our revenues in three days. Trying to get my manager to call me ASAP, she says "we have a meeting coming up". This is a ...

Nordic Peace
Canada
15 days using the app
RouteApp LLC replied August 2, 2022

Hi there,

Thank you for taking the time to give us your feedback! We do strive to give the best possible support for every situation, and we apologize that we missed the ...

April 18, 2023

I have NEVER have people with an app phone me, and better yet so rudely demanding that I respond to the collaborator request. A request that was merely a week old and which they had sent ONE email about NO followup. They quoted my email, etc. as if I am supposed to leap at Route's request. People have lives, people have jobs & people may also have other businesses to run. The sense of self ...

MaximumImpactCells
Canada
11 days using the app
RouteApp LLC replied April 26, 2023

Hi there! We are sorry to hear about this experience. We strive to provide our collaborators with professional and respectful service and we apologize if we fell short of ...

September 16, 2023

Aggressive sales rep. Poor customer service. Wouldn't refund $20 over an inadequately explained feature when I already had my own insurance plan. Do not recommend this company.

Selo Olive Oil
United States
10 days using the app
RouteApp LLC replied September 29, 2023

Hi there, we apologize for the unfortunate experience you had. Our top priority is to assist directly with any shortcomings and ensure that any issues are rectified. We will ...

May 2, 2020

I added Route and received a message that it was live. No evidence of it being live on the site. I have messaged them three times over a few weeks with absolutely zero response. I now want to get rid of it due to their awful support and am likely to have to pay someone else to get rid of any code they installed. Not to mention they have a connection to my bank account that I don't trust at all ...

Galaxy Puzzles
United States
9 days using the app
January 27, 2021

Had to delete. It automatically adds to the order and you have to go back to the cart to remove it. In order to not have it auto add to cart they said it would take 3 days. It should be a click of a button either to have it auto add or not. Also it being considered a "product" in my shop got my facebook catalog denied. Great times.

B&B Gifts
United States
7 days using the app
RouteApp LLC replied February 1, 2021

Hi there,

Thanks so much for your candid feedback. We're always looking to improve our merchant experience, and I'm so sorry to hear you felt unable to use Route as ...

October 6, 2021

I have been trying to install and get this app working on my store for last 1 week. Extremely difficult to get hold of customer support. Only have an email option. Email responses are slow.

LifeMomma
United States
7 days using the app
RouteApp LLC replied October 28, 2021

Hi there,

Thank you for bringing this to our attention. We are sorry you have had any issues with getting Route set up. We would be happy to help out with any issues you have ...

Edited February 25, 2019

Kevin from Route was very helpful. I ran into some issues regarding the app's compatibility with my drawer-style cart, causing me to ultimately uninstall the app, but he reached out promptly and offered a solution. I can tell this company really cares about their customers and satisfaction.

The Bath Bomb Outlet
United States
About 14 hours using the app
January 10, 2022

Do not download this app. It is diffcult to install and when you email for help nobody responses or they transfer you to a different department that takes even longer to respond. I have a business to run I get a lot of orders, I can't wait all day for you guys to have some professionalism and help me with your app.

Addicted To The Doll House
United States
5 days using the app
RouteApp LLC replied January 24, 2022

Hello there,

Thanks for taking the time to reach out. We are so sorry you have had a rough time installing Route. We can understand how frustrating that can be. If you are ...

January 5, 2022

Does not uninstall and still on my store. STAW AWAY. can some one help take this app off my store?!

HOUSE OF GODARD, by Rēine Godard
United States
4 days using the app
RouteApp LLC replied January 6, 2022

Hi Reine,

Thank you for bringing this to our attention. We are sorry for any confusion on uninstalling Route. I would be frustrated if I was in the same situation. We would ...

May 3, 2020

I tried to get this installed on my site. They requested access as a collaborator which I gave them. I had problems with figuring out where the app was supposed to show up on my site. I emailed them multiple times with absolutely ZERO response and so I had to remove this from my site.

Be Maraki
United States
4 days using the app