Route Protection and Tracking

Route Protection and Tracking

Pricing
Free to install. Additional charges may apply.
Highlights
Popular with businesses in United States
Rating
4.0 (409)
Developer
RouteApp LLC

Deliver premium post-purchase experiences—get shipping protection, tracking & more

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. Since 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect 150 million orders.

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. Since 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect 150 million orders. more
  • Shipping protection that gives your customers peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Package tracking that extends your customer lifetime value
  • Carbon neutral shipping that increases loyalty and protects the planet
  • AI-powered product recommendations that boost revenue and drive orders
Highlights
Popular with businesses in United States

Tracking

Branded tracking page

Notifications

Automation, Email

Launched

January 17, 2019

Languages

English

Works with

Checkout

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

Reviews (409)

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient customer support and user-friendly interface. It's praised for reducing the hassle of handling lost, stolen, or damaged packages, saving businesses time and money. Merchants report increased customer satisfaction and conversions since integrating the app. The claim process is efficient, resolving issues promptly. Described as a strategic partner, it provides an extra layer of order protection and meets customer expectations for quick replacements. The service is seen as mutually beneficial, enhancing customer peace of mind while benefiting businesses.

May 24, 2024

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
United States
Over 4 years using the app
RouteApp LLC replied June 26, 2024

Hi there,

Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

May 30, 2024

Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.

Halfway Crooks Beer
United States
9 months using the app
RouteApp LLC replied June 17, 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

Show less

July 16, 2024

Great app! Super quick and helpful responses.

Redbarn Pet Products
United States
About 2 months using the app
RouteApp LLC replied July 19, 2024

Hi there,

Thank you so much for the great review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great day!

Best,
Skylar, Customer Success

Support

RouteApp LLC can answer any questions you have about Route Protection and Tracking.

Developer

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

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