Route ‑ Protection & Tracking

Fuel Growth with Order Protection, Package Tracking & More

Shopify app insights
  • Popular with businesses in the United States

Price: Free

Key values section

Immersive Package Tracking

Build trust and loyalty with Visual Tracking™ on the web, email, and Route app that shows shoppers where packages are in real time.

Green Package Protection

Protect packages and the planet. If an issue arises, charm shoppers with instant issue resolution. Protected orders are also carbon neutral.

Powerful Engagement Tools

Encourage additional purchases by engaging your customers when buying intent is the highest.

App details

Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

Launch date

Fits seamlessly into

  • Checkout
Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

Launch date

Fits seamlessly into

  • Checkout

Reviews

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Slime OG

    Location United States
    Time spent using app About 1 month

    Best app and team! The Route team is thorough in helping you maximize the benefits and helps you every step along the way.

  • Kyle Cavan Jewelry

    Location United States
    Time spent using app 25 days

    So far I have had a great experience with Route and believe that it will be very useful during the holiday season when customer orders are more prone to delays and being lost in transit. Our Customer Success Manager, Alicia Elliot, was very helpful throughout the setup process and answered all of our questions.

    Developer reply
    August 15, 2022

    Hi there,

    Thank you so much for your great comment. Both Alicia and Elliot are outstanding members of our team, and we are happy they have been able to support you this way; especially with those busy seasons!

    If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist!

    All the best,
    Leea, Customer Service

  • Forward Merch

    Location United States
    Time spent using app Over 1 year

    "We have not received any negative feedback from our customers concerning claims filed with Route. The coverage is very affordable, making it more accessible for the customer. The added coverage on the packages is added piece of mind for us!"

    Developer reply
    August 15, 2022

    Hi there!

    We really appreciate this feedback, thank you! We are glad our Protect feature has worked well for you and your customers and that it can offer that peace of mind we strive for.

    Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help!

    Have a wonderful day,
    Leea, Customer Service

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