Route ‑ Protection & Tracking
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Highlights
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Based in United States
About this app
Launched
January 17, 2019
Languages
English
Categories
Customer order tracking , Upselling and cross-sellingFits seamlessly into
CheckoutUnlock your post-purchase experience with real-time tracking, package protection, remarketing & more
Combine package protection, real-time tracking, remarketing and sustainability into one holistic customer experience to increase sales and drive customer loyalty. Move beyond simple email and SMS and join the thousands of other merchants who have turned single purchasers into lifelong customers. Take advantage of the Route network, where your customers already track everything they order, to deepen and further monetize your relationships.
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Build a modern relationship with your customers from checkout to delivery.
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Keep your customers happy. Protect their orders from loss, theft, and damages.
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Reduce time on customer support with instant issue resolution.
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Boost loyalty & checkout conversion with carbon-neutral shipping.
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Drive repeat purchases with personalized product recommendations.
Pricing
External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
All charges are billed in USD. See all pricing options
343 reviews
Horrible company!! User BEWARE. I have had a canceled credit card for over 400 days and this company CONTINUES to try to charge the account and bill me when I have told this company MULTIPLE times to remove me from their services and stop billing me, yet they continue to bill a card thats been closed for over a year!! Customer service says they can't remove the app until the bill is paid!!! Shopify customer service please take note of these practices and please launch an investigaton! This is ridiculous this company is trying to make your customers responsible for paying a bill after repeated requests to cancel. They send me billing invoices everyday in my email and is becoming harassing at this point! Shopify please please please investigate this company, something is very unethical here! :(
Hi there,
Thank you for taking the time to send in your feedback. We are sorry for any miscommunications with your billing experience.
In order to provide the customer with the best experience possible, the small Route fee is collected within the order total that you as the merchant initially collect. We then have you as the merchant transfer that fee for the Route Protection back to Route on your billing schedule with us. These emails and invoices mean that you left us in the middle of the last invoice cycle, and there wasn’t a transfer to Route for those customers that paid for the Route Protection on their orders.
Please let us know if you have any further questions, and you can always contact us using our Live Chat feature in our merchant portal or through our Help Center here: https://merchants.help.route.com/hc/en-us.
Take care,
Leea, Customer Service
Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!
Hi there!
Thank you for taking the time to share your positive experiences. We're thrilled to hear our team and service have been supportive and beneficial to your business and customers. Your recommendation means a lot to us, and we are grateful to work with you!
Should you run into any questions, or like to give further feedback, please visit our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to assist.
Take care,
Leea, Customer Service
Very very disappointed with the service from Route. They increased our prices and broke our check out cart - on chat will raise the issue and the agent then just disconnected the chat without any information or follow up via email
Hi there,
Thank you for sending in your feedback! We are sorry to hear of any miscommunications or delays while working with our team.
We would be happy to discuss the details of the Premium Rate changes, and the issues surrounding your checkout cart as soon as possible so we can assist with a solution.
Feel free to contact us via chat on our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to help!
Thank you,
Leea, Customer Service
About this app
Launched
January 17, 2019
Languages
English
Categories
Customer order tracking , Upselling and cross-sellingFits seamlessly into
CheckoutBuilt by RouteApp LLC
Support
Send a messagemerchantsupport@route.com
Resources
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