Route Protection and Tracking

Route Protection and Tracking

Pricing
Free to install. Additional charges may apply.
Highlights
Popular with businesses in United States
Rating
4.1 (413)
Developer
RouteApp LLC

Deliver premium post-purchase experiences—get shipping protection, tracking & more

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more
  • Shipping protection that gives your customers peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Package tracking that extends your customer lifetime value
  • Carbon neutral shipping that increases loyalty and protects the planet
  • AI-powered product recommendations that boost revenue and drive orders
Highlights
Popular with businesses in United States

Languages

English

Works with

Checkout

Tracking

Branded tracking page

Notifications

Email, Automation

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

Reviews (413)

Overall rating
4.1
Counts per rating level
  • 71% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost savings on shipping and product costs, and its efficient claims processing that often resolves within a week. It's noted for easy setup and seamless integration with Shopify, providing straightforward package protection and tracking. The app also offers excellent customer support with fast response times and helpful service agents, improving conversion rates and customer satisfaction, especially for high-ticket items by reducing shipping-related losses. It's highly valued for enhancing the customer service aspect of shipping and delivery.

August 6, 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
Australia
About 4 years using the app
RouteApp LLC replied August 9, 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

August 20, 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
United States
9 months using the app
RouteApp LLC replied September 9, 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

August 4, 2024

It is good but also not too good. The on boarding was great, but after that.....

They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.

They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.

As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.

797 Performance, LLC
United States
3 months using the app
RouteApp LLC replied August 9, 2024

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

Support

RouteApp LLC can answer any questions you have about Route Protection and Tracking.

Developer

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Launched

January 17, 2019

More apps like this

4.9 out of 5 stars 3575 total reviews Free plan available
Custom order tracker to build great order lookup experience
Built for Shopify
5.0 out of 5 stars 4220 total reviews Free plan available
All-in-1 order tracker, Track order for higher CSAT and sales
Built for Shopify
4.9 out of 5 stars 3599 total reviews Free plan available
Order Tracker: track order to reduce WISMO | Tracking Order

Want to add an app?

Try Shopify free for 3 days