Route ‑ Protection & Tracking

Name: Route ‑ Protection & Tracking
Brand: RouteApp LLC
Rating: 3.9 (346 reviews)

Free to install. Additional charges may apply.

Rating (3.9)

Reviews

346

Developer

RouteApp LLC

View demo store

Highlights

Popular with businesses like yours

Based in United States

About this app

Launched

January 17, 2019

Languages

English

Unlock your post-purchase experience with real-time tracking, package protection, remarketing & more

Combine package protection, real-time tracking, remarketing and sustainability into one holistic customer experience to increase sales and drive customer loyalty. Move beyond simple email and SMS and join the thousands of other merchants who have turned single purchasers into lifelong customers. Take advantage of the Route network, where your customers already track everything they order, to deepen and further monetize your relationships.

Build a modern relationship with your customers from checkout to delivery.
Keep your customers happy. Protect their orders from loss, theft, and damages.
Reduce time on customer support with instant issue resolution.
Boost loyalty & checkout conversion with carbon-neutral shipping.
Drive repeat purchases with personalized product recommendations.

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

346 reviews

Overall rating

3.9

Counts per rating level

71% of ratings are 5 stars
246
6% of ratings are 4 stars
21
2% of ratings are 3 stars
7
3% of ratings are 2 stars
11
18% of ratings are 1 stars
61

May 17, 2023

Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.

Brandon Kyle Goodman

United States

Time spent using app: About 2 months

RouteApp LLC replied May 19, 2023

Hi there!

Thank you so much for your amazing review! We're thrilled to hear that our app has been a valuable tool in reducing customer service costs and addressing carrier issues effectively. We greatly appreciate your continued support, and our team is ecstatic to know that we've consistently provided you with positive experiences. We'll keep working hard to deliver excellence in our services.

Best regards,
Leea, Customer Service

April 18, 2023

I have NEVER have people with an app phone me, and better yet so rudely demanding that I respond to the collaborator request. A request that was merely a week old and which they had sent ONE email about NO followup. They quoted my email, etc. as if I am supposed to leap at Route's request. People have lives, people have jobs & people may also have other businesses to run. The sense of self importance from the ROUTE staff was just absolutely unprofessional & appalling.

MaximumImpactCells

Canada

Time spent using app: 11 days

RouteApp LLC replied April 26, 2023

Hi there! We are sorry to hear about this experience. We strive to provide our collaborators with professional and respectful service and we apologize if we fell short of those expectations as well as for any inconvenience caused by our follow-up.

We appreciate your feedback and will take this as an opportunity to review our communication and collaboration processes to ensure that we are providing a better experience for our collaborators in the future. If you run into any other questions or concerns you can reach out to us via our Help Center here: https://merchants.help.route.com/hc/en-us. Our team will always be happy to assist!

Take care,
Leea, Customer Service

April 12, 2023

I have never written a review but I felt like I had to in order to WARN YOU of route's FRAUDULENT business model.
They do not honor anything they claim to protect. They just say, this claim did not fit our protection policy. they make money off of you and PISS your customers OFF!

We are currently self insuring our packaging, we are very happy and immediately send a replacement in case of a loss or damage and we are in control of our customers happiness and the money WE KEEP kind of evens out WITH THE MONEY OF LOSS. SO, if route is legitimate, how can they make profit and satisfy your customers?

THE ANSWER IS THEY DON'T, THEY ONLY MAKE MONEY AND LEAVE YOU AND YOUR CUSTOMER PISSED.

UTTER DISRESPECT.

NUTROTONIC

United States

Time spent using app: 4 months

RouteApp LLC replied April 26, 2023

Hi there! Thank you for taking the time to provide us with your feedback. We are sorry to hear about any issues or miscommunications while using our protection feature. That is certainly not the experience we aim to give!

Please note that Route provides protection assistance in the event that a customer's order is lost, stolen, or damaged during transit. Our team follows our set claims policies, which can be found here: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies. Furthermore, customers paying for Route Protection will have the option to click the Route Protection fee on or off when checking out.

If you or your customers have any questions about our policies or a filed claim, please don't hesitate to contact our team at any time through our Help Center, which can be accessed here: https://merchants.help.route.com/hc/en-us. We are happy to help in any way we can.

Best regards,
Leea, Customer Service

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