Route: Post‑Purchase Platform

Route: Post‑Purchase Platform

Free to install. Additional charges may apply.
Rating (4.0)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

January 17, 2019

Languages

English

Works with

Checkout

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases. more
  • Package protection gives your shoppers confidence & peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Branded package tracking that builds anticipation & enhances customer experience
  • Carbon neutral shipping that protects the planet and increases brand loyalty
  • Revenue-driving product recommendations that increase customer lifetime value

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

405 reviews

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient customer support and user-friendly interface. It's praised for reducing the hassle of handling lost, stolen, or damaged packages, saving businesses time and money. Merchants report increased customer satisfaction and conversions since integrating the app. The claim process is efficient, resolving issues promptly. Described as a strategic partner, it provides an extra layer of order protection and meets customer expectations for quick replacements. The service is seen as mutually beneficial, enhancing customer peace of mind while benefiting businesses.

April 18, 2024

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.

It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

L E S T I E N
United States
About 2 years using the app
RouteApp LLC replied April 25, 2024

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Have a wonderful week!

Skylar, Customer Success

January 30, 2024

We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME.

I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.

Lurella Cosmetics
United States
About 4 years using the app
RouteApp LLC replied February 1, 2024

Hi there,

Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a wonderful week!

Skylar, Customer Success

February 20, 2024

Route is awesome! We've been using it for years and both their product and support team have always been reliably great.

JCPal Technology
Canada
About 5 years using the app
RouteApp LLC replied February 29, 2024

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Skylar, Customer Success

About this app

Launched

January 17, 2019

Languages

English

Works with

Checkout

Built by RouteApp LLC

About RouteApp LLC

4.0 average rating

5 years building apps for the Shopify App Store

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Support

Send a message

merchantsupport@route.com

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