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Route: Post‑Purchase Platform

Route: Post‑Purchase Platform

Free to install. Additional charges may apply.
Rating (3.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

January 17, 2019

Languages

English

Works with

Checkout

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases. more
  • Package protection gives your shoppers confidence & peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Branded package tracking that builds anticipation & enhances customer experience
  • Carbon neutral shipping that protects the planet and increases brand loyalty
  • Revenue-driving product recommendations that increase customer lifetime value

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

382 reviews

Overall rating
3.9
Counts per rating level
  • 71% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
November 15, 2023

Route is excellent to work with - the save a lot of time and hassle with orders damaged during transit. Great for our customer and our team to keep the process easy and clear to understand and execute on. Justin, who is our rep there, is a true pleasure to work with and always there to help when we need it.

South Bay Board Co.
United States
About 3 years using the app
RouteApp LLC replied November 28, 2023

Hi there,

Thank you for your feedback! We're so glad to hear that partnering with Route has saved you time and hassle when dealing with shipping issues, and that you've enjoyed working with one of our fantastic CSMs, Justin.

We appreciate your partnership, and hope you have a wonderful day!

Skylar, Customer Service

November 22, 2023

Super-fast responses and incredible support from the team. Hassle free and ready to action any change that is needed, we can only appreciate that. Saves us a lot of time and our customers are happy :)

ALLIES [North America]
Singapore
About 2 years using the app
RouteApp LLC replied November 30, 2023

Hi there,

Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been hassle free, and has saved time for your team. We appreciate your partnership!

Have a wonderful day!

Skylar, Customer Support

November 21, 2023

Route has been a pleasure to work with from the start. We’ve been working with Route for package protection for the last 3+ years and over a year ago added the track service as well. It’s been nothing but a breeze working with them and the team. Additionally, we have had very specific issues throughout the years and route has always stepped up and assisted us in finding a solution. I highly recommend!

Tres Colori Jewelry
United States
Over 2 years using the app
RouteApp LLC replied November 30, 2023

Hi there,

Thank you for this positive review! We're so glad to hear that you've enjoyed working with Route, and we value your partnership. We appreciate your feedback and look forward to continuing to provide excellent support for you and your customers.

Thanks, and have a great day!

Skylar, Customer Support

December 5, 2023

Route has been a great addition to our tech stack and has alleviated many customer service headaches when it comes to lost and damaged packages. The install of the app is easy and the team is always responsive when we have requests or questions.

Very happy with the relationship we have developed with the Route team and will continue to exclusively offer this to our customers.

Dolly Parton
United States
Over 2 years using the app
November 21, 2023

As an e-commerce merchant, managing customer shipping issues is one of the challenges. However, we have found that Route has made this process much more manageable. We have reduced the number of customer shipping inquiries and improved overall customer satisfaction. In cases where packages are lost or damaged, Route's self-service claims resolution process has been a lifesaver. The process is hassle-free and straightforward, allowing us to file and resolve claims quickly.

The efficiency of Route's claims resolution process has saved us countless hours and headaches. We can now focus on other essential aspects of our business, knowing that a reliable and efficient system is handling our shipping issues. Route has been such an invaluable addition to our e-commerce business that we highly recommend it to other merchants looking to streamline their operations and improve customer satisfaction.

Euphoria Supplements
United States
9 months using the app
RouteApp LLC replied November 30, 2023

Hi there,

Thank you for your review! We appreciate your positive feedback and support. We strive to provide exceptional experiences, and we're so glad to know that utilizing Route has been an efficient and beneficial service to you and your customers. We value your partnership!

Thanks, and have a great rest of your day!

Skylar, Customer Support

About this app

Launched

January 17, 2019

Languages

English

Works with

Checkout

Built by RouteApp LLC

About RouteApp LLC

3.9 average rating

5 years building apps for the Shopify App Store

1557 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Support

Send a message

merchantsupport@route.com

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