Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

Free to install. Additional charges may apply.
Rating (3.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

January 17, 2019

Languages

English

Fits seamlessly into

Checkout

Shopify Plus features

Customize your pre-purchase checkout experience directly in Shopify admin

Unlock your post-purchase experience with real-time tracking, package protection, remarketing & more

Combine package protection, real-time tracking, remarketing and sustainability into one holistic customer experience to increase sales and drive customer loyalty. Move beyond simple email and SMS and join the thousands of other merchants who have turned single purchasers into lifelong customers. Take advantage of the Route network, where your customers already track everything they order, to deepen and further monetize your relationships.

Combine package protection, real-time tracking, remarketing and sustainability into one holistic customer experience to increase sales and drive customer loyalty. Move beyond simple email and SMS and join the thousands of other merchants who have turned single purchasers into lifelong customers. Take advantage of the Route network, where your customers already track everything they order, to deepen and further monetize your relationships. more
  • Build a modern relationship with your customers from checkout to delivery.
  • Keep your customers happy. Protect their orders from loss, theft, and damages.
  • Reduce time on customer support with instant issue resolution.
  • Boost loyalty & checkout conversion with carbon-neutral shipping.
  • Drive repeat purchases with personalized product recommendations.

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

348 reviews

Overall rating
3.9
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
June 2, 2023

Smooth and easy setup process. Our Customer Service team absolutely loves this! It has really made things easier for everyone including our customers. We have had nothing but positive results to this point. We view it and use it as a customer perk and have had no negative incidents to this point.

DanceWear Corner
United States
Time spent using app: 7 months
June 1, 2023

quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!

Boyish Jeans - LGA Ethics
Canada
Time spent using app: Almost 3 years
May 17, 2023

Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.

Brandon Kyle Goodman
United States
Time spent using app: About 2 months
RouteApp LLC replied May 19, 2023

Hi there!

Thank you so much for your amazing review! We're thrilled to hear that our app has been a valuable tool in reducing customer service costs and addressing carrier issues effectively. We greatly appreciate your continued support, and our team is ecstatic to know that we've consistently provided you with positive experiences. We'll keep working hard to deliver excellence in our services.

Best regards,
Leea, Customer Service

About this app

Launched

January 17, 2019

Languages

English

Fits seamlessly into

Checkout

Shopify Plus features

Customize your pre-purchase checkout experience directly in Shopify admin

Built by RouteApp LLC

About RouteApp LLC

3.9 average rating

4 years building apps for the Shopify App Store

Support

Send a message

merchantsupport@route.com

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