Rush ‑ Order Tracking & EDD
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Order tracking & notifications that grow repeat business. Track order delivery worldwide in minutes.
Rush increases repeat sales with a better delivery tracking experience that solves customer anxiety. Automate carrier matching for shipment tracking. Build beautiful "Track My Order" pages, automate SMS & email shipment notifications, send order status updates, and open a new revenue channel with upsells & cross-sells at each step of the delivery journey. Customize order tracking page and add estimated delivery date with 1,300+ carriers. Onboarding & Setup, Private Slack, 24/7 Support. Go!
- Drive repeat traffic & sales with branded "Track Your Order" pages
- Increase customer lifetime value with SMS & email delivery notifications
- Boost conversion rates with estimated delivery date & AI prediction on PDP
- Improve customer loyalty with carrier masking & origin address for dropshipping
- Integrate with Klaviyo, Yotpo SMSBump, Postscript, Attentive (soon)
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
Chinese (Traditional), Chinese (Simplified), English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Norwegian (Bokmål), Thai, Czech, and Polish
Works with
Checkout, Okendo Fera Opinew Yotpo LOOX, Dsers CJ Dropshipping AutoDS, Rebuy Wiser Glood ShipBob, Alternative of AfterShip, Postscript Stamped Judge.me, Klaviyo Yotpo SMSBumpCategories
Tracking
Notifications
Labels and packaging
Managing shipments
Pricing
Free
Free to install
$0.08 per extra shipment
- 50 shipments/mo
- 1,300+ carriers
- Shopify shipping notifications
- Drag-and-drop tracking page
- Product recommendations
- Review app integrations
Basic
$9 / month
or $97/year and save 10%
0.09 per extra shipment
- 100 shipments/mo
- All Free features
- Shopify shipping notifications
- Drag-and-drop order tracking page
- Shipment lookup
- Basic analytics
5-day free trial
Growth
$49 / month
or $529/year and save 10%
0.09 per extra shipment
- 1,000 shipments/mo
- All Basic features
- SMS & email delivery notifications
- Klaviyo +
- Omnisend +
- SMSBump +
- Pre-shipment status
- Carrier masking
5-day free trial
Advanced
$199 / month
or $2,149/year and save 10%
0.09 per extra shipment
- 5,000 shipments/mo
- All Growth features
- Estimated delivery date EDD
- Personalized analytics
- Private Slack updates
- API access
- Onboarding Assist
5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface and effective order tracking that offers real-time updates. They appreciate the customizable tracking pages that align with their brand, enhancing customer experience. The integration with platforms like Klaviyo and ShipBob, along with advanced carrier mapping, boosts marketing strategies and accuracy. AI-driven predictive tools provide estimated delivery dates, increasing customer confidence. Merchants also value the responsive customer support, particularly praising team members such as Cherry, Ken Michael, and Gabriel for their exceptional service.
STAY AWAY!
We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare.
Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota.").
I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers.
So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.
Hello,
Thank you for your detailed feedback. As a team, we take such concerns very seriously and we sincerely apologize for the issues you've faced. Your experience is not indicative of the service and dependability we aim to provide our users, and we're truly sorry to hear that we have fallen short.
It's unfortunate to hear that there have been challenges since the change in ownership, as our intention is always towards enhancing our app and providing better service. We are sorry for any inconvenience caused by the tracking errors and issues with communication; your feedback provides us with valuable information to review and address.
While it's saddening to lose you as our user, your insight is helpful and will be taken into account in our efforts to improve.
Again, we appreciate your previous support and thank you for bringing these issues to our attention.
Best Wishes,
The Rush Team
STAY AWAY!
I had a good experience in the past with Rush. However, since about a month the e-mail flows that they created for me don't work anymore. Unfortunately, I discovered this too late. As a result I lost thousands of Euros due to disputes, as my customers were not being updated.
Since then I've been in contact with their support almost on a daily basis, but it's absolutely useless. In the past their support was pretty good, but they seem to be outsourcing their support now and it's absolutely horrible. I'm stuck in an endless loop of people who don't seem to understand what is going on and never really solve anything.
One of the worst experiences ever.
25.06 HORRIBLE EXPERIENCE!
I keep having bugs after bugs
first I had for months issues for their klavyio integration
then I had another issue when client were clicking on their tracking, they had a 404 error message
now the biggest issue, the tracking page is not being updated at all from the original tracking page
it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand.
Really stressful and scary times, I hope this will never happen to any other merchants.
We're truly sorry to hear about the issues you've been encountering with our Rush - Order Tracking and EDD app. It sounds like there have been several instances where our app hasn’t lived up to your expectations, and for that, we sincerely apologize.
Your stress and concern are completely understandable and we want to assure you that we are committed to solving these problems as soon as possible. We are here to assist you and have our team look into the difficulties you've raised including the Klavyio integration and the 404 error that clients encounter when clicking on their tracking page.
However, we'll need more details regarding the current tracking update issue you are experiencing. Will you be able to share more information about it? It will be extremely helpful for our team in resolving the issue.
Remember, your feedback is important to us as it’s through experiences like yours that we continue to improve and serve our users better. Again, we're sorry for any stress we may have caused you or your customer service department, and your constructive criticism is highly valued.
We'll be in touch soon and thank you for your patience.
Best Regards,
The Rush Team
Support
Rush can answer any questions you have about Rush ‑ Order Tracking & EDD.
Resources
Launched
October 1, 2020 · Changelog
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