Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

May 29, 2021

This is indeed the best tracking application ever made, the tracking page is incredible well-made and even makes you money by its upsells and cross sells, you can make your shipping emails so informative and frequent that you will no longer see disputes ! Customer support is amazing, it is always there to help you in a minute away !

About 4 hours using the app
September 23, 2022

Sehr schneller und netter Support. Kein vergleich zu anderen Trackingapps. Kann ich nur weiter Empfehlen

About 2 hours using the app
Rush replied September 28, 2022

Hey Semode team!

Eine solche Ehre, einen geschätzten Kunden zu sehen, der Rush kommentiert, ist mit keiner anderen Tracking-App zu vergleichen und die einzige App, die Sie empfehlen werden. Vielen Dank für diesen wunderbaren Kommentar

Sollten Sie weitere Unterstützung benötigen, zögern Sie bitte nicht, uns im Live-Chat zu kontaktieren.

Customer Success Lead

June 21, 2022

what a genius idea behind this app! As a consumer I definitely click on the tracking page as an item gets shipped to me. I also appreciate those "shipment delivered" emails, so I'm happy to find an app that helps me do this as a business. The integration with Klaviyo is key - the app support does the entire Klaviyo flow for us so that's awesome. Support is very helpful! Highly recommended.

Virginia Boys Kitchens
United States
About 2 hours using the app
Rush replied June 23, 2022

Hey Virginia Boys Kitchens!

Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy Klaviyo flows we did for you!

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Customer Success Lead

May 22, 2022

First day of using the app. Seems very solid and well made. The tracking page is really modern and looks awesome. Support is also very helpful and kind. Hopefully, we will keep using it to help our customers track their orders. :)

United States
About 1 hour using the app
Rush replied May 23, 2022

Hi Sheltercase

Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with the branded tracking page!

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Customer Success Lead

November 14, 2022

Fast and easy onboarding. needed help got an answer immediately. Everythink is perfect for a smal and big Onlineshop Owner

About 1 hour using the app
Rush replied November 16, 2022

Hey Perusso!

Thank you so much for your positive feedback! We are pleased to know that you are happy with Rush! ❤️

If you need further help with branded order status tracking page, or shipment notifications, just let us know! 😊

Customer Success Lead

December 24, 2021

The app concept is brilliant. However, it is not polished. I leave this review after an initial 1-star review. The CEO then reached out to me, which I appreciate, and told me the team would work with me to solve any issues. - The app claims it will automatically update to the last mile tracking number. This is fantastic for businesses shipping overseas, and no other app does this. However, it will only do so if the original carrier updates the tracking with the last mile. And even if there was a last-mile number, the app ignored it sometimes. We saw many shipments that never changed to the last mile at all even though this was displayed on the native carrier page. - Since it will fail to pull the last mile in many cases, the tracking info will not be as complete and will be very confusing for customers, that will email you immediately. We got many emails from customers who did not understand where the package was. - The variables for Klaviyo could be better. We could not add product variant title, billing address, or the order status link from Shopify to our emails. - You cannot disable native order & shipping confirmation Shopify emails unless you are Plus. Even though this is a Shopify limitation, they should mention it. - The PayPal integration is still not finished after 3-4 months later. - The support, while helpful, seems to be overwhelmed. I had to wait several days for a response in some cases, and messages will be easily missed when using their slack channel. I had a feeling of being on my own sometimes. I'd really like someone working with us to set up flows more in-depth. We had questions daily, and the support pace was frustrating at times, slowing us down a lot. - Tracking page customization is tedious. It can only be done via support (you have no control), and it takes a while. They will adapt to your requests, though. All you need is patience. Having an editor with blocks would be fantastic. All in all, a very decent app with lots of potential, but I guess it did not meet our hyped expectations after reading through their website, and the CEO promised excellence. If you don't ship from overseas, don't need elaborated Klaviyo emails, and have a quite simple setup, this app will do great for you!

Canvas by Numbers USA
Rush replied April 6, 2022

Hello Canvas by Numbers USA,

I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

We are sorry for the delay in the PayPal integration! Really nothing more we can do, other than banging on PayPal's door to hurry up. Only the finalization of legal papers is stopping us, from releasing it. Unfortunately, YunExpress fails to provide us the information for the Last-Mile carrier sometimes! We do provide full access to the tracking page code and soon we are going to release a drag and drop builder feature to it!

While it pains me to see that we were not to the expectations, I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better service to our clients.

Customer Success Lead

September 18, 2023

3 months using the app
Rush replied September 20, 2023

Hello CocoShopMX Team!

Thank you for the 5-star rating! We're delighted that you're satisfied with the Rush tracking app. If you ever need assistance or have any feedback, please feel free to reach out. We appreciate your support!

Customer Success Lead

October 6, 2023

Lutas Anticapital
25 minutes using the app
Rush replied October 9, 2023

Hey Lutas Anticapital Team!

Thank you so much for giving us a 5-star rating! 🌟 We're thrilled to know you're finding the Rush tracking app valuable. If you ever have more feedback or need assistance, feel free to reach out. We're here to help! 🚀😊

Customer Success Lead