Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust features, and top-notch customer service. It seamlessly integrates with Shopify and other apps, providing real-time tracking updates and customizable tracking pages. The app is easy to set up and offers a smooth onboarding experience. Features like inventory management, shipment tracking, and report generation make it a valuable tool for order and delivery management. Many appreciate its affordability and excellent service.

October 18, 2023

I really have to say that the support is extremely helpful. I rarely experience that with other apps. Also, the app is by far the best and helps me do my work more effectively. It's worth every cent.

7 months using the app
November 4, 2023

We have been using Rush app for very long time and in multiple stores.

We are easily able to see what's going on with our order shipments.

Amazing app...

Olley Nederland
United Kingdom
About 2 months using the app
Rush Ltd replied November 6, 2023

Hey Olley Nederland Team!

We greatly appreciate your long-term use of the Rush app with all your stores. We're glad to hear that our app has consistently helped you stay informed about your order shipments.

Your positive feedback means a lot to us, and it motivates us to continue providing you with the best service possible. Should you ever have questions or require any assistance in the future, please don't hesitate to get in touch.

Thank you for your ongoing support :)

Customer Success Lead

November 2, 2023

Good experience so far. Have not used the app long enough to measure the true ROI but the support has been excellent, even helping me build a complete order update flow inside of Klaviyo. Would recommend.

18 days using the app
Rush Ltd replied November 6, 2023

Hey Blisswell Team!

Thank you for sharing your positive experience with us! We're thrilled to hear that you've had a good start with our tracking app and that our support team has been able to assist you effectively.

We appreciate your trust in our services. If you have any concerns, need further assistance, or have any more feedback, please don't hesitate to reach out. We're here to support you every step of the way.

Thank you for your recommendation :)

Customer Success Lead

November 17, 2023

The app was pretty good but it needed some tweaks and the support team has been very helpful throughout the process and we got exactly where we needed, the app works perfectly now and we're very happy with it.

Thrive Beam
United States
15 days using the app
Rush Ltd replied November 20, 2023

Hey Thrive Beam Team!

Your feedback has totally made our day! We're so happy the app is doing its thing just the way you need it to. Shoutout to our support team for having your back! We're here for you every step of the way.

If there's ever anything more we can assist you with or if you have further insights to share, feel free to reach out. Your satisfaction is our top priority.

Customer Success Lead

November 21, 2023

This is our favourite Order tracking app. Their customer support is awesome.

We have switched from other tracking apps Aftership and Tracktor to Rush. We were encountering carrier mapping problems on Aftership and Tracktor.

The customer support team of Rush helped us to resolve these carrier mapping problems by using their app's bult-in carrier assigning rules based on tracking pattern (Regex) feature. A great feature thing about their tracking pattern (Regex) feature is that it has an option feature to customise the carrier assigning rule according to the destination country.

Their branded tracking page is an awesome tool to boost sales and display UGC as it integrates with our Reviews app and offers cross-sell / upsell blocks.

The AI prediction method of the Estimated Delivery Date app block on the product page is one of our favourite features of Rush app.

We definitely highly recommend this app and feel this app is way better than Aftership and Tracktor

Tadabbur Books
7 days using the app
Rush Ltd replied November 23, 2023

Hey Tadabbur Books Team!

We're absolutely thrilled to hear that Rush has become your favorite order tracking app! 🌟 Your feedback on our customer support team and the features you've highlighted really made our day.

We're also glad to know that the app's features have helped you overcome the issues you faced with other tracking apps. We definitely offer personalized solutions that align with your needs.

Thank you so much for recommending Rush over other apps. If there's anything more we can do for you, or if you have further insights to share with regards to the tracking page or shipment notifications, we're here to assist :)

Cheers to smooth tracking and happy customers!

Customer Success Lead

August 21, 2023

Gabriel offered great support and helped me understand where a notification was not working correctly. He quickly gathered the information and we discovered it was being affected from outside their app and how to fix it.
You dont get service like that from many other apps.
Highly recommend Rush app !

Wolf of WoHo LLC
6 months using the app
Rush Ltd replied August 24, 2023

Hello Wolf of WoHo LLC Team!

We're glad to hear about your positive experience with Gabriel's support- on how he swiftly identified the issue and even helped you understand it. Your feedback truly highlights the exceptional service we strive to provide. Thank you for your high recommendation of the Rush app!

Remember, if you ever need assistance with the order tracking page or shipment notifications, feel free to get in touch. We're here to help :)

Customer Success Lead

October 23, 2023

I think Rush can be proud to have people so dedicated to our satisfaction in their customer service department, today I had the chance to be supported by Michael Ken and frankly I've never had such attention from any customer support, I've had an extraordinary experience, really, thank you Michael for your help, for designing my tracking page so beautifully in no time at all, I've already fallen in love with the application and your great support, I've got nothing else to say except thank you and thank you again!

Bébé Paradis
7 days using the app
September 18, 2023

Rush has worked great for our store so far. It was a very simple onboarding process because the app is integrated with existing apps we already use! Above everything else though, their customer service team is available 24-7 and has been so helpful with our questions.

The Range Hood Store
United States
20 days using the app
Rush Ltd replied September 20, 2023

Hello The Range Hood Store Team!

We're thrilled to hear that Rush has been a great addition to your store and for your feedback about the onboarding process. Our customer service team is always here to assist, and we're delighted to have been able to help with your questions.

If you ever need further assistance or have more inquiries about your tracking page, email notifications or other features, don't hesitate to reach out.

Customer Success Lead

October 13, 2023

Haven´t been using for a long time yet. But very impressed so far. We´ve tried many of the alternatives off similar tracking apps here on shopify. But nobody expect rush has been able to satisfy our needs with look-and-feel of tracking page. Aswell as making sure the translations/text is correct. For us that don´t have an english store.

Additionally they were the most affordable alternative also.

4 days using the app
Rush Ltd replied October 16, 2023

Hey brando.no Team!

We're delighted to hear that you're impressed with the Rush tracking page. We understand the importance of accurate translations and we're glad to have met your needs. Thank you for choosing us, and we're here to provide continued support as you use our service.

Please don't hesitate to reach out if you have further concerns with the tracking page or other features. Your satisfaction is our priority!

Customer Success Lead

October 13, 2023

Supporters are very helpful. And the experience is good. Any problem is resolved right the way. Good

United Kingdom
4 months using the app
Rush Ltd replied October 16, 2023

Hey Amor1970s Team!

Thanks for the 5-star rating :) Our team is thrilled to know you've had a good experience with our support. We're here to promptly address any issues that arise and ensure your satisfaction.

If in case you have further questions or need assistance in the future related to your branded page or email notifications, feel free to reach out.

Customer Success Lead