Rush ‑ Order Tracking & EDD

Rush ‑ Order Tracking & EDD

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.3 (320)
Developer
Rush

Order tracking & notifications that grow repeat business. Track order delivery worldwide in minutes.

Rush increases repeat sales with a better delivery tracking experience that solves customer anxiety. Automate carrier matching for shipment tracking. Build beautiful "Track My Order" pages, automate SMS & email shipment notifications, send order status updates, and open a new revenue channel with upsells & cross-sells at each step of the delivery journey. Customize order tracking page and add estimated delivery date with 1,300+ carriers. Onboarding & Setup, Private Slack, 24/7 Support. Go!

Rush increases repeat sales with a better delivery tracking experience that solves customer anxiety. Automate carrier matching for shipment tracking. Build beautiful "Track My Order" pages, automate SMS & email shipment notifications, send order status updates, and open a new revenue channel with upsells & cross-sells at each step of the delivery journey. Customize order tracking page and add estimated delivery date with 1,300+ carriers. Onboarding & Setup, Private Slack, 24/7 Support. Go! more
  • Drive repeat traffic & sales with branded "Track Your Order" pages
  • Increase customer lifetime value with SMS & email delivery notifications
  • Boost conversion rates with estimated delivery date & AI prediction on PDP
  • Improve customer loyalty with carrier masking & origin address for dropshipping
  • Integrate with Klaviyo, Yotpo SMSBump, Postscript, Attentive (soon)
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Tracking

Analytics, API, Branded tracking page, Carrier masking, Custom tracking link, Dashboards, Estimated delivery date, Multi-carrier, Order export, Order lookup page, Real-time tracking, Translation

Notifications

Automation, Custom notifications, Email, Real-time notifications, SMS

Labels and packaging

Carrier selection, Delivery dates, Multi-language, Order sync

Managing shipments

Branded tracking pages, Email notifications, Order sync, Order updates, Real-time tracking, Shipping analytics

Launched

October 1, 2020 · Changelog

Languages

Chinese (Traditional), Chinese (Simplified), English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Norwegian (Bokmål), Thai, Czech, and Polish

Works with

Checkout, Okendo Fera Opinew Yotpo LOOX, Dsers CJ Dropshipping AutoDS, Rebuy Wiser Glood ShipBob, Alternative of AfterShip, Postscript Stamped Judge.me, Klaviyo Yotpo SMSBump

Pricing

Free

Free to install

$0.08 per extra shipment

  • 50 shipments/mo
  • 1,300+ carriers
  • Shopify shipping notifications
  • Drag-and-drop tracking page
  • Product recommendations
  • Review app integrations

Basic

$9 / month

or $97/year and save 10%

0.09 per extra shipment

  • 100 shipments/mo
  • All Free features
  • Shopify shipping notifications
  • Drag-and-drop order tracking page
  • Shipment lookup
  • Basic analytics

5-day free trial

Growth

$49 / month

or $529/year and save 10%

0.09 per extra shipment

  • 1,000 shipments/mo
  • All Basic features
  • SMS & email delivery notifications
  • Klaviyo +
  • Omnisend +
  • SMSBump +
  • Pre-shipment status
  • Carrier masking

5-day free trial

Advanced

$199 / month

or $2,149/year and save 10%

0.09 per extra shipment

  • 5,000 shipments/mo
  • All Growth features
  • Estimated delivery date EDD
  • Personalized analytics
  • Private Slack updates
  • API access
  • Onboarding Assist

5-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (320)

Overall rating
4.3
Counts per rating level
  • 93% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

July 3, 2024

STAY AWAY!

We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare.

Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota.").

I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers.

So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.

Love&Crafted
United States
Over 1 year using the app
June 26, 2024

25.06 HORRIBLE EXPERIENCE!
I keep having bugs after bugs
first I had for months issues for their klavyio integration
then I had another issue when client were clicking on their tracking, they had a 404 error message
now the biggest issue, the tracking page is not being updated at all from the original tracking page
it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand.
Really stressful and scary times, I hope this will never happen to any other merchants.

Koss Design
Ireland
12 months using the app
July 1, 2024

STAY AWAY!

I had a good experience in the past with Rush. However, since about a month the e-mail flows that they created for me don't work anymore. Unfortunately, I discovered this too late. As a result I lost thousands of Euros due to disputes, as my customers were not being updated.

Since then I've been in contact with their support almost on a daily basis, but it's absolutely useless. In the past their support was pretty good, but they seem to be outsourcing their support now and it's absolutely horrible. I'm stuck in an endless loop of people who don't seem to understand what is going on and never really solve anything.

One of the worst experiences ever.

Novensa.se
Germany
7 months using the app

Support

Rush can answer any questions you have about Rush ‑ Order Tracking & EDD.

Developer

Rush

1 Kingdom St, Paddington Central, London, ENG, W26BD, GB

More apps like this

4.9 out of 5 stars 3046 total reviews Free plan available
Custom order tracker to build great order lookup experience
5.0 out of 5 stars 3613 total reviews Free plan available
All-in-1 order tracker, Track order for higher CSAT and sales
Built for Shopify
4.9 out of 5 stars 3131 total reviews Free plan available
Effortlessly track, protect, & sync orders for happy customers

Want to add an app?

Try Shopify free for 3 days