Sweet Simplicity Boutique
We just started using this app on the $119 per/mo plan. While the app is fairly easy to navigate the "priority email support" that is included in the plan does not exist. We have emailed and contacted support several times throughout the day, only to receive blank emails back or emails stating we should hear back in 48 hours. That definitely does not qualify as Priority Email Support.
Thank you for the time to leave us a review. Your feedback means a lot to us. Regarding the experience that you encountered, our team will follow up with you by email to understand more details. Please feel free to reach out to us if you have any questions.
Vizca Cosmetics Paris
I NOT RECOMMEND AT ALL!!!
since 6 DAYS i waiting about add my banner and logo on the rewards program!
support are not professionall at all!
I WILL DELETE IT RIGHT NOW
We're sorry to read your review, a member of our support team has responded to your message and we'd love to chat this through with you. Thanks.
Coloured Raine Cosmetics
You can't change the settings of the rewards program at free will even when you're subscribed to the highest paid plan. This is no good. You literally have to email their support so they can make the necessary changes. I will no longer utilize this app.
Thanks for your review. Since we do not encourage merchants to change the point earning ratio frequently as this can cause confusion to shoppers, we require merchants to contact our support team if they want to make changes related to points earning. This process can give us a way to highlight important notes about the change and to verify with the merchant that the change is correct. Hope this explains.
Sorry for any inconvenience caused and I hope that you can understand our rationale. If you need our help, please do not hesitate to let us know.
Bow Peep Co.
So far I'm off to a really rough start! I thought I had launched the rewards a week ago and NOT ONE of my customers purchasing signed up. So I checked today and when they click to sign up for rewards it's just been kicking them off the page and back to my website. Im so disappointed
Thanks for letting us know the problem you're having. To be a loyalty member, a customer will just need a store account. The "create account" button on S Loyalty shopper overlay is linked to your Shopify store account creation page. If your account setting in Shopify is "Accounts are disabled", the account sign up page will be hidden, and will bring your customers to the homepage of your store as expected when they click the button. Please go to Shopify admin > Settings > Checkout and make sure you have chosen either "Accounts are optional" or "Accounts are required", so that the account creation page can be displayed on your store. Let us know if you need help!
Shop Mr Nice Guy
Not great. VERY expensive. $100 for 1,000 monthly orders?? We do way more than that and that's the maximum. On top of the fact that they cannot even handle our business, you cannot create unique point situations where you give out free points for certain behaviors by the customer. Instead, you give product discounts. Not ideal.
True North Soul
For some reason it does not recognize shopify urls. I'm going to purchase a domain and try again later to see if it works.
I can not lanch the campaign. Why?