Seal Subscriptions App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,107)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and smooth integration with Shopify, ideal for implementing subscription services. They praise its customizable subscription options and efficient customer management. The support team is noted for their quick issue resolution and swift customizations, positively impacting subscription handling and sales conversions. Merchants value its customization capabilities, flexibility, and excellent support.
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Great app and service. I wrote them about an issue and got a reply 3 minutes later with a solution that worked immediately!
Love the quick response from Customer Service.
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.
This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.
In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2024-06-27:
It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible.
Overall, if anyone else is experiencing this issue, please contact us at support@sealsubscriptions.com.
Original reply:
Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from support@sealsubscriptions.com so we can check what exactly is going on there and resolve the issue for you?
Thank you,
Seal Subscriptions app team
Very easy to setup and integrate, gives you a lot of options even on the free plan.
So far, so good. Just installed and have it set up on 7 of my products in less than 5 minutes. You guys did a really good job with fool proof set up walk through.
Very easy to set up. The free version is enough, but can add more features the higher your subscription.
nice nice
Nice app highly recommend
Great app and great service. Helped fix a problem with the variant prices not adjusting correctly. Thank you!
Helpful team, fast replies, useful app