Reviews (1,636)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient search and filter function, which enhances online shopping experiences. It's praised for seamless integration with various themes, high customizability, and performance. The customer support team is noted for their quick and proactive service. Merchants value the app's analytics feature and its ability to handle large product catalogs, leading to increased conversions and sales. The Google-like search feature and personalized customer service are also highlighted.
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Tested various apps, this is exactly what we needed! Pro and perfect integrated in our brand and shop design.
Great support! they were quick to respond and i am happy with the app integration to my website. even shows a slight speed increase in my store speed due to better product indexing.
Update Review: the developer contact back to me and offer the solution to the bug. After trying to find the replacement apps, the similar issue also occurs. 4-stars for resolution at the end.
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There is a bug in the search box for the one using mobile devices. It has been 4 days and there is no resolution yet. If your customers mostly access your site via mobile devices keep away from this app. Uninstall mine now.
First day on it but it seems to be working very well. I already used support a few times and they are quick and helpful. I had my doubts at first...but im impressed so far!
Seems to be a nice app. Support very responsive as well. The only thing I wish is that it was easier to control the upsell and cross sell items shown. You can set it manually or have it algorithm-based. But I haven't yet found a way to easily set different complimentary products for each main product (like butter with bread).
If you use the auto feature, they say it uses data from sales in the past 60 days which seems to work well, but for new products or products that don't sell often (maybe you are like us where we sell a lot to distributors and not a ton directly on the site), 60 days isn't a long time. I would pay for pro in a heartbeat if it meant more customization over upsell and crosssell.
Hi,
Thank you for your high evaluation of our app. We are happy to know that you like both the functionality and the interface of our Smart search app.
As for the interface issue, perhaps some of the browser extensions might get in the way. I see that you are already discussing this with our support team, so I'm sure the issue will be resolved soon.
Searchanise team
I just recently came across Smart Search & Instant Search. There aren't enough words to describe this search app (pun intended).. It is absolutely spectacular and worth every cent. Just beside myself amazed at the ease of use and the customer support response time is uncanny!! Definitely a must have for any store! The results are astounding. Believe it or not I have found products I didn't even know we sell. YES IT'S THAT GOOD! No joke! Take it for a spin and try it out, you will realize almost instantly that this app is going to be an indispensible money maker for your store. The analytics are also spectacular!! Thank you Alexey for your help in getting it installed!
Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results
Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes.
In case you need to contact us again, feel free to email feedback@searchanise.com or send a message through the feedback form in the app's control panel. We'd be happy to assist.
very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello,
Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app!
We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features.
All the best,
Searchanise team
I'm not sure why only one product shows up as available for every product, have emailed videos to get help, but no one has actually looked into the issue or helped me figure it out so it is usable
Hi, we are really sorry to hear that you have faced the issue with our app. As far as I see, we have provided a solution to the issue in the current email thread. Please apply it and let us know how it worked for your store.
Searchanise team
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello,
Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.
We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails.
We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch!
All the best,
Searchanise team