Reviews (1,681)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing search functionality and customer experience, especially useful for stores with large catalogs. It features real-time sync, personalized search results, and customizable sorting and filtering options. The app integrates well with various themes and is noted for its user-friendly setup and reliable performance. Customer support is consistently commended for its responsiveness and effectiveness, providing quick troubleshooting and custom code solutions. Merchants find it invaluable for improving site navigation and product discovery.
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Hallo liebes Team, DANKE, der Support hilft euch auch, wenn ihr das Design ändern wollt. Also wir können es nur empfehlen. Danke
Vielen Dank für eure Unterstützung, Ich bin echt begeistert über euren Support. Ihr habt uns sehr geholfen. Es ist echt super, das wir euch immer schreiben können, und ihr super schnell reagiert. Super Support, Super Unterstützung, Super Team
Vielen Dank
Hello, thank you very much for your review!
We are always doing our best to keep our replies quick and helpful, happy to hear that it was helpful to you and that our clients appreciate it! If you need any further assistance with the customization, please feel free to message us at feedback@searchanise.io at any time, the whole team will be glad to help!
Best regards,
Searchanise team
Nice app, easy to use.
Responsive and support team is helpful. I recommend it even if I find it a bit expensive
I've contacted support on multiple occasions, and I've been really happy and impressed.
Super quick response each time, and willing to help with custom CSS, which has been really helpful since I don't have the coding knowledge to make those types of changes on my own.
Based on my experience with the app and their support so far, I would highly recommend giving them a try!
We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you have a large store with multiple variants - the 'in stock' filter does not work alongside the 'size' filter - which defeats its purpose surely??
Hello!
Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience.
However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again.
Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned.
If you need our help, feel free to contact us either via email at feedback@searchanise.io or in chat.
Best wishes,
Searchanise team
Does exactly what we need, and any time I've needed to reach out the reply has been very prompt. Happy with the app!
Hello,
You certainly made our day with this review! Thank you for sharing your experience with our app. It's also good to know we managed to help you with your questions in time. We will keep it up!
Best wishes,
Searchanise team
This is a great app with great support as well! We have only been using it for a few days but we just LOVE it!
Searchanise have been excellent in making modifications to their engine to meet our requirements. They have also been very fast to respond for support.
Outstanding customer service from Searchanise team! We are highly satisfied with this app!
5 stars. Best on the market!
Hello,
We wholeheartedly thank you for this review! It's a pleasure to see that both our support and our product itself left an impression on you.
If any questions appear, please make sure to reach out you us again.
Best wishes,
Searchanise team
I needed help with removing a section in the search results so I emailed the team and within less than 3 hours was assisted with by Sergey. Highly recommend this app and their support crew
Simple, effective and worth it!