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Our business (bulk refill store) would not exist without the Filljoy App. Derrick and team are very responsive when problems or questions arise. At the time of initial set up, over 3 years ago, Derrick himself was on the phone to walk us through each step. Filljoy has also been helpful with recommendations on best prices for scales and tablets, even procuring used tablets and re-selling to us. The interface is less user friendly(small font, not as intuitive) after the Shopify upgrades, but we're optimistic it will improve over time
Thank you Heather and team for the kind words!
We love Filljoy! I don't know how we would function without it. They make checking out our customers by ounces so easy and customer support is so quick to answer. Thank you!
We had a problem with sell by weight app, but the company reached out and walked me through the process. So far, it's working exactly as it's supposed to. I have to say it was actually nice talking a person on the phone instead of a robot or being redirected for 4 hours like all the other apps. 5 stars now, thank you
Hi ASAP Stone and Landscape Supply, we're sorry you ran into issues with our app during this transition. We checked and don't believe we ever received a support request from you - we've sent you a separate email as we'd love to help get you back up and running, we hope you'll give us the opportunity to make this right for you.
Paying $20/month for absolutely nothing. On it's best day, the Sell by Weight App will take 5 minutes to load on your POS and slow you down. On it's worst day, it shows a blank screen or opens to the 'set up' screen. We have found it to be incredibly frustrating and now it doesn't work at all. We have not been able to use it since last week when they "updated it" and seemingly broke it. We opened a support case which hopefully gets resolved soon, as we are paying for this service.
Hi Hadley, we spoke yesterday on the phone. We're sorry for the frustration you experienced with our app - the issues you mentioned in your review were unfortunately caused by Shopify and outside of our control as a third party developer, but our new tile should load noticeably more quickly. If you'd like to give our app another try, you can follow the instructions we emailed to you.
A Must-Have App for Every Refillery!
Filljoy made our refillery feel like magic! As a small-footprint store, space and efficiency are everything—and Filljoy delivers. It streamlined our entire refill process, from organizing our full catalog to letting customers capture their tare weights digitally—no pens or paper required.
Beyond the intuitive functionality, the support from the Filljoy team has been outstanding. They're responsive, helpful, and genuinely care about your success.
If you're running a refillery, this app is an absolute game changer. 10/10 recommend!
Paying $25/month for very little. This is designed optimally for wholefood stores and similar. The outlay cost of $25 MINIMUM a month is ludicrous. At best, this app takes 5 minutes to load on your POS and then literally slows down every transaction to a crawl.
Hi SW Coast Refills, we're sorry you had the experience you did with our app. We checked and our team never received a support ticket from you, and your account also never accepted our app's billing charge after you installed it most recently in Jan 2025 so you were never billed this year, and this is also why the app may not have loaded correctly for you when you tried it. We wish you the best in finding a solution that fits your needs.
Esta aplicación es fundamental en la operación de nuestra tienda. Cada vez que tenemos dudas o algún problema, el equipo de Soporte nos da respuestas y soluciones rápidamente. Saludos al Equipo Filljoy.
Works great!
Could not run my store without this app!
Never any issues!
Thank you Marla for the review!
Derrick and his team are amazing and are always willing to help with whatever our company needs. We run a direct to consumer meat business and use a variety of the FillJoy apps for our various sales channels. Every time we have had any sort of issue of specialty thing that we have needed Derrick and his team are right there answering our millions of questions and coming up with new and improved beta versions of their apps for us to try. We truly wouldn't be able to run our business on a platform like Shopify without the Filljoy apps!
Best customer care without fail! Highly recommend