Sendcloud

Sendcloud

by SendCloud

Save time on your most frustrating process: Shipping!

4.5 of 5 stars(101 reviews)

Save minutes on every order

Automate and streamline your shipping, picking and packing process and customise your workflow to save time and money.

Exceed customer expectations

Superb customer experiences drive brand loyalty and consumer trust, perhaps non more than the delivery experience.

Returns that drive loyalty

Returns are inevitable and can be a bottleneck for retention and growth. Drive loyalty and growth with our return portal.


About Sendcloud

Sendcloud enables more than 15,000 e-commerce businesses to save time, effort and money on their most crucial process: shipping.

Connect to your favourite carriers and efficiently ship worldwide. Exceed customer expectations with branded tracking mails, tracking pages, and a fully self-service return portal.

Get your store ready for international growth with the scalable Sendcloud shipping platform.

 

Combine carriers and shipping methods

Why rely on one carrier when you have different shipping needs? Activate up to +25 international carriers and switch with one click between them. Choose to upload your own carrier contract or ship directly with any carrier using our pre-negotiated shipping rates.

Supported carriers:

  • DHL
  • DHL Express
  • DPD
  • UPS
  • GLS
  • PostNL
  • bpost
  • Correos
  • Correos Express
  • Colissimo
  • Mondial Relay
  • Colis Privé
  • Lettre Suivie
  • Chronopost
  • Austrian Post
  • Deutsche Post
  • Sandd
  • Red Je Pakketje

 

Benefit 1: Increase conversion with an optimised checkout

Offer customers the best carrier- and delivery options at checkout. Easily integrate all carrier service point pickers, offer home delivery, same day delivery, evening delivery, and any other delivery method you can think of.

 

Benefit 2: Automate and ship your packages in minutes

Automate and streamline your shipping, picking and packing process and customise your workflow to save time and money.

  • Print shipping labels in bulk from your order overview.
  • Create your own custom automation rules to ship error free.
  • Use our picking solution to manage order processing, picking and packing * effortlessly.
  • Go Global. Automatically generate (paperless) customs documents.
  • Schedule pickups or drop off your packages.

 

Benefit 3: Exceed customer expectations with branded tracking mails and tracking pages

Superb customer experiences drive brand loyalty and consumer trust, perhaps non more than the delivery experience.

  • Customise tracking with your logo, text and brand colours.
  • Add a promotional banner and your Instagram feed to your tracking page.
  • Send the right message at the right time.
  • Go global with automated multi-language tracking mails and pages.

 

Benefit 4: Return portal that drives customer loyalty and growth

Returns are inevitable and can be a bottleneck for retention and growth. 95% of customers that have a good returns experience report they would buy again, make sure you nail it.

  • Self-service branded return portal
  • Offer multiple refund methods.
  • Get a full overview of return shipments.
  • Get insights in the return reasons.
  • Designed to help you scale globally.

 

Integrates with

  • postnl,
  • dpd,
  • bpost,
  • dhl,
  • colissimo,
  • ups

Media gallery

Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Essential

Free

  • Use our pre-negotiated shipping rates

  • Service points in your checkout

  • Branded return portal

Small Shop

$45/month

  • Add your own carrier contract

  • Branded track & trace page

  • Schedule pick-ups with carriers

Large Shop

$99/month

  • Widgets on track & trace page

  • Dedicated CS agent

  • Unlimited shipping rules

Business

$199/month

  • Pack & Go picking solution

  • Remove SendCloud watermark

  • Dedicated account manager

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    81% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
    (7)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    10% of ratings are 1 stars

Most recent reviews

CITYFRAMES

We use the app for a part of our shipments. It's very easy to use and saves a LOT of time! Support service is always there if you need something.

DISUDISU

katastrophaler IT-Service. seit fast 2 Wochen klappt unsere Integration nur sporadisch. Bestellungen werden mal übernommen, mal nicht. Wir haben mehrere Tickets zu dem Thema erstellt. Shopify Experten konnten uns ebenfalls nicht helfen, nur der App-Provider muss hier tätig werden. Sendcloud hat uns bis heute nicht weitergeholfen. Kunden mussten stets auf ihre Pakete warten, weil die App nicht funktioniert. Nie wieder Sendcloud!

Benoit Nihant Chocolatier

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped.
When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers.
Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference.
Beware of nice promise!

Developer reply

April 17, 2020

Hi Benoit,

We are so sorry to hear that you are not satisfied with our services. The daily parcel volumes at this moment are exceeding Black Friday (+ 50%). That's why Both our support department and that of our carriers are seeing an increase in the number of questions (thousands per day) due to the high volumes and delays. It may therefore take longer for us to respond, assume a few days. We therefor ask for your understanding in this extraordinary situation and we apologize for the inconvenience.

We indeed charge every shipping label that is created. This because some carriers do this while others don't and we want to avoid confusion. You can always cancel the label up until 42 days after you created it. It will then be refunded on the next invoice.

I checked your DHL Express shipments and they all seem to be express labels. Could you check with DHL Express why they charged your shipments as Economy select shipment. This might be an error on their side.

--

Kris